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fix(admin): merge ticket controls into information panel

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Edit status, department and assignee directly in ticket information, remove the redundant handling card and its layout rules, and cover editable and closed-ticket rendering.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
This commit is contained in:
kate522andClaude Opus 5 committed 2026-10-31 11:46:15 +08:00
1 parent 7f1a0dbeb4
commit 09f3a94cea
4 files changed
+76 -33
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src/Admin/Native/UsersMenusTicketsDetail.php
+46 -27
View File
@@ -55,11 +55,8 @@ trait UsersMenusTicketsDetail {
$html .= $closed
? '<p class="aksrt-ticket-detail__closed"><span class="dashicons dashicons-lock" aria-hidden="true"></span>' . esc_html__('工单已关闭，不能继续回复或变更处理信息；仍可添加内部备注。', 'aksrt') . '</p>'
: $this->ticket_reply_form($id);
$html .= '</div><aside class="aksrt-ticket-detail__side" aria-label="' . esc_attr__('工单信息与处理', 'aksrt') . '">';
$html .= '</div><aside class="aksrt-ticket-detail__side" aria-label="' . esc_attr__('工单信息与内部备注', 'aksrt') . '">';
$html .= $this->ticket_info_card($ticket);
if (!$closed) {
$html .= $this->ticket_status_form($ticket);
}
$html .= '<section class="aksrt-ticket-detail__card aksrt-ticket-detail__private"><h3 class="aksrt-ticket-detail__heading">' . esc_html__('内部备注', 'aksrt') . '</h3><p class="aksrt-ticket-hint">' . esc_html__('仅管理员可见，不会发送给用户。', 'aksrt') . '</p>';
if ($notes !== []) {
$html .= '<ul class="aksrt-ticket-detail__notes">';
@@ -97,54 +94,76 @@ trait UsersMenusTicketsDetail {
}
private function ticket_info_card(array $ticket): string {
$id = (int) $ticket['id'];
$editable = empty($ticket['is_closed']);
$controls = $editable ? $this->ticket_info_controls($ticket) : [];
$rows = [
__('工单号', 'aksrt') => esc_html((string) $ticket['ticket_num']),
__('状态', 'aksrt') => $this->ticket_status_badge($ticket),
__('用户', 'aksrt') => $this->ticket_user_chip((int) $ticket['user_id'], (string) $ticket['user_name']),
__('部门', 'aksrt') => esc_html((string) $ticket['ticket_type_name'] !== '' ? (string) $ticket['ticket_type_name'] : '—'),
__('跟进人', 'aksrt') => esc_html((int) $ticket['admin_id'] > 0 ? (string) $ticket['admin_name'] : __('未指派', 'aksrt')),
[__('工单号', 'aksrt'), esc_html((string) $ticket['ticket_num'])],
[__('状态', 'aksrt'), $controls['status'] ?? $this->ticket_status_badge($ticket), 'status'],
[__('用户', 'aksrt'), $this->ticket_user_chip((int) $ticket['user_id'], (string) $ticket['user_name'])],
[__('部门', 'aksrt'), $controls['ticket_type_id'] ?? esc_html((string) $ticket['ticket_type_name'] !== '' ? (string) $ticket['ticket_type_name'] : '—'), 'ticket_type_id'],
[__('跟进人', 'aksrt'), $controls['admin_id'] ?? esc_html((int) $ticket['admin_id'] > 0 ? (string) $ticket['admin_name'] : __('未指派', 'aksrt')), 'admin_id'],
];
if ((string) $ticket['order_number'] !== '') {
$rows[__('关联订单', 'aksrt')] = esc_html((string) $ticket['order_number']);
$rows[] = [__('关联订单', 'aksrt'), esc_html((string) $ticket['order_number'])];
}
$rows[__('提交时间', 'aksrt')] = esc_html((string) $ticket['post_time']);
$rows[] = [__('提交时间', 'aksrt'), esc_html((string) $ticket['post_time'])];
if ((int) $ticket['urge_count'] > 0) {
$rows[__('催单', 'aksrt')] = esc_html(sprintf(__('%1$d 次，最近 %2$s', 'aksrt'), (int) $ticket['urge_count'], (string) $ticket['last_urge_time']));
$rows[] = [__('催单', 'aksrt'), esc_html(sprintf(__('%1$d 次，最近 %2$s', 'aksrt'), (int) $ticket['urge_count'], (string) $ticket['last_urge_time']))];
}
$html = '<section class="aksrt-ticket-detail__card"><h3 class="aksrt-ticket-detail__heading">' . esc_html__('工单信息', 'aksrt') . '</h3><dl class="aksrt-ticket-detail__info">';
foreach ($rows as $label => $value) {
$html .= '<dt>' . esc_html($label) . '</dt><dd>' . $value . '</dd>';
$html = '<section class="aksrt-ticket-detail__card"><div class="aksrt-ticket-section-head"><h3>' . esc_html__('工单信息', 'aksrt') . '</h3>';
if ($editable) {
$html .= '<button type="button" class="button-link" data-aksrt-ticket-assign>' . esc_html__('由我跟进', 'aksrt') . '</button>';
}
return $html . '</dl></section>';
$html .= '</div>';
if ($editable) {
$html .= $this->ticket_form_open('status', $id, 'aksrt-ticket-detail__status-form');
}
$html .= '<dl class="aksrt-ticket-detail__info">';
foreach ($rows as $row) {
[$label, $value] = $row;
$label_html = esc_html($label);
if ($editable && isset($row[2])) {
$label_html = '<label for="aksrt-ticket-' . esc_attr($row[2]) . '-' . $id . '">' . $label_html . '</label>';
}
$html .= '<dt>' . $label_html . '</dt><dd>' . $value . '</dd>';
}
$html .= '</dl>';
if ($editable) {
$html .= '<div class="aksrt-ticket-close-warning" data-aksrt-ticket-close-warning hidden><label><input type="checkbox" data-aksrt-ticket-close-confirm> <span>' . esc_html__('确认关闭工单：关闭后无法再次回复，尚未发送的回复不会保存。', 'aksrt') . '</span></label></div>';
$html .= '<button type="submit" class="button">' . esc_html__('保存工单信息', 'aksrt') . '</button></form>';
}
return $html . '</section>';
}
private function ticket_status_form(array $ticket): string {
/** 工单信息中的可编辑值；不再重复渲染只读值或独立处理表单。 */
private function ticket_info_controls(array $ticket): array {
$id = (int) $ticket['id'];
$from = (string) $ticket['status'];
$html = '<section class="aksrt-ticket-detail__card"><div class="aksrt-ticket-section-head"><h3>' . esc_html__('处理工单', 'aksrt') . '</h3><button type="button" class="button-link" data-aksrt-ticket-assign>' . esc_html__('由我跟进', 'aksrt') . '</button></div>';
$html .= $this->ticket_form_open('status', $id, 'aksrt-ticket-detail__status-form');
$html .= '<label><span>' . esc_html__('状态', 'aksrt') . '</span><select name="status" data-aksrt-ticket-status>';
$controls = ['status' => '<select id="aksrt-ticket-status-' . $id . '" name="status" data-aksrt-ticket-status>'];
foreach (TicketStatusService::map() as $row) {
$key = (string) $row['status_key'];
if (TicketStatusService::can_transition($from, $key)) {
$html .= '<option value="' . esc_attr($key) . '" data-closed="' . (empty($row['is_closed']) ? '0' : '1') . '"' . selected($from, $key, false) . '>' . esc_html((string) $row['name']) . '</option>';
$controls['status'] .= '<option value="' . esc_attr($key) . '" data-closed="' . (empty($row['is_closed']) ? '0' : '1') . '"' . selected($from, $key, false) . '>' . esc_html((string) $row['name']) . '</option>';
}
}
$html .= '</select></label><label><span>' . esc_html__('部门', 'aksrt') . '</span><select name="ticket_type_id" required>';
$controls['status'] .= '</select>';
$controls['ticket_type_id'] = '<select id="aksrt-ticket-ticket_type_id-' . $id . '" name="ticket_type_id" required>';
foreach (TicketTypeService::all() as $row) {
$html .= '<option value="' . (int) $row['id'] . '"' . selected((int) $ticket['ticket_type_id'], (int) $row['id'], false) . '>' . esc_html((string) $row['name']) . '</option>';
$controls['ticket_type_id'] .= '<option value="' . (int) $row['id'] . '"' . selected((int) $ticket['ticket_type_id'], (int) $row['id'], false) . '>' . esc_html((string) $row['name']) . '</option>';
}
$html .= '</select></label><label><span>' . esc_html__('跟进人', 'aksrt') . '</span><select name="admin_id"><option value="0">' . esc_html__('未指派', 'aksrt') . '</option>';
$controls['ticket_type_id'] .= '</select>';
$controls['admin_id'] = '<select id="aksrt-ticket-admin_id-' . $id . '" name="admin_id"><option value="0">' . esc_html__('未指派', 'aksrt') . '</option>';
$current = (int) $ticket['admin_id'];
$admins = $this->ticket_admin_options();
if ($current > 0 && !isset($admins[$current])) {
$admins[$current] = (string) $ticket['admin_name'];
}
foreach ($admins as $admin_id => $name) {
$html .= '<option value="' . $admin_id . '"' . selected($current, $admin_id, false) . '>' . esc_html($admin_id === get_current_user_id() ? sprintf(__('%s（我）', 'aksrt'), $name) : $name) . '</option>';
$controls['admin_id'] .= '<option value="' . $admin_id . '"' . selected($current, $admin_id, false) . '>' . esc_html($admin_id === get_current_user_id() ? sprintf(__('%s（我）', 'aksrt'), $name) : $name) . '</option>';
}
$html .= '</select></label><div class="aksrt-ticket-close-warning" data-aksrt-ticket-close-warning hidden><label><input type="checkbox" data-aksrt-ticket-close-confirm> <span>' . esc_html__('确认关闭工单：关闭后无法再次回复，尚未发送的回复不会保存。', 'aksrt') . '</span></label></div>';
return $html . '<button type="submit" class="button">' . esc_html__('保存处理信息', 'aksrt') . '</button></form></section>';
$controls['admin_id'] .= '</select>';
return $controls;
}
private function ticket_admin_options(): array {