fix(ticket): rework detail modal layout and restore urge
- Detail modal: fixed-height dialog, thread is the only (thin) scroll area - Collapsible pinned summary bar (collapsed by default, state kept across re-render) - Composer: toolbar (image / urge / close) above input, pending image tray with remove - Paste screenshots to upload; create form uses the same button + tray - Urge/close now POST (routes are CREATABLE); urge cooldown countdown via urge_wait - Notify admins on urge when ticket is unassigned - Split composer/form styles into tickets-compose.css; drop dead uploader code Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
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@@ -395,22 +395,113 @@
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.aksrt-ticket-modal .aksrt-modal-runtime__title { font-size: 16px; font-weight: 700; }
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/* ------------------------------------------------------------------ *
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* 详情：概要 + 对话时间线
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* ------------------------------------------------------------------ */
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.aksrt-ticket-detail { display: grid; gap: 16px; text-align: left; }
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.aksrt-ticket-detail__summary {
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display: grid;
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gap: 8px;
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padding: 14px 16px;
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border-radius: 10px;
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background: var(--tickets-soft);
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/* 详情：对话框定高且自身不滚动 —— 概要吸顶、时间线是唯一滚动区、回复框吸底。 */
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.aksrt-ticket-detail-modal .aksrt-modal-runtime__dialog {
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display: flex;
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flex-direction: column;
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height: min(88vh, 720px);
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overflow: hidden;
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}
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.aksrt-ticket-detail__head { display: flex; flex-wrap: wrap; gap: 9px; align-items: center; }
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.aksrt-ticket-detail__title { margin: 0; font-size: 16px; font-weight: 650; line-height: 1.5; word-break: break-word; }
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.aksrt-ticket-detail-modal.aksrt-modal-runtime--bottom .aksrt-modal-runtime__dialog { height: 90vh; }
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.aksrt-ticket-detail-modal .aksrt-modal-runtime__header { flex: 0 0 auto; padding-bottom: 12px; }
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.aksrt-ticket-detail-modal .aksrt-modal-runtime__content {
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display: flex;
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flex: 1 1 auto;
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flex-direction: column;
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min-height: 0;
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padding: 0;
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overflow: hidden;
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}
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/* 加载骨架 / 错误态不走三段布局，补回内边距。 */
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.aksrt-ticket-detail-modal .aksrt-modal-runtime__content > :not(.aksrt-ticket-detail) { margin: 18px; }
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/* ------------------------------------------------------------------ *
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* 详情：吸顶概要条 + 对话时间线
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* ------------------------------------------------------------------ */
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.aksrt-ticket-detail {
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display: flex;
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flex: 1 1 auto;
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flex-direction: column;
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min-height: 0;
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text-align: left;
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}
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/* 概要条默认收起；展开的要素面板浮在时间线之上，不推动对话。 */
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.aksrt-ticket-detail__summary {
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position: relative;
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z-index: 2;
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flex: 0 0 auto;
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margin: 0 18px;
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border: 1px solid var(--tickets-line);
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border-radius: 10px;
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background: var(--surface-1, #fff);
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box-shadow: inset 3px 0 0 var(--aksrt-ticket-color, var(--tickets-primary));
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}
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.aksrt-ticket-detail__toggle {
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display: flex;
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gap: 10px;
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align-items: center;
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width: 100%;
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padding: 9px 12px 9px 14px;
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border: 0;
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border-radius: 10px;
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background: transparent;
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color: inherit;
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font: inherit;
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text-align: left;
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cursor: pointer;
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transition: background-color .15s ease;
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}
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.aksrt-ticket-detail__toggle:hover { background: var(--tickets-soft); }
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.aksrt-ticket-detail__toggle:focus-visible { outline: 2px solid var(--tickets-primary); outline-offset: -2px; }
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.aksrt-ticket-detail__title {
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flex: 1 1 auto;
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min-width: 0;
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overflow: hidden;
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font-size: 14px;
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font-weight: 600;
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white-space: nowrap;
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text-overflow: ellipsis;
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}
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.aksrt-ticket-detail__toggle-text {
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display: inline-flex;
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flex: 0 0 auto;
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gap: 4px;
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align-items: center;
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color: var(--tickets-muted);
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font-size: 12px;
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}
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.aksrt-ticket-detail__toggle-text .fa { font-size: 10px; transition: transform .2s ease; }
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.aksrt-ticket-detail__summary.is-open .aksrt-ticket-detail__toggle-text .fa { transform: rotate(180deg); }
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.aksrt-ticket-detail__more {
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position: absolute;
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top: calc(100% + 6px);
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right: 0;
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left: 0;
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display: grid;
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gap: 12px;
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max-height: min(50vh, 360px);
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padding: 14px 16px;
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overflow-y: auto;
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border: 1px solid var(--tickets-line);
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border-radius: 10px;
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background: var(--surface-1, #fff);
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box-shadow: 0 12px 32px rgb(15 18 28 / 14%);
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scrollbar-width: thin;
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}
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.aksrt-ticket-detail__more[hidden] { display: none; }
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.aksrt-ticket-detail__full-title { margin: 0; font-size: 15px; font-weight: 650; line-height: 1.5; word-break: break-word; }
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.aksrt-ticket-detail__facts {
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display: grid;
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@@ -423,7 +514,32 @@
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.aksrt-ticket-detail__facts dt { margin: 0 0 2px; color: var(--tickets-muted); font-size: 11px; }
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.aksrt-ticket-detail__facts dd { margin: 0; overflow: hidden; font-size: 13px; text-overflow: ellipsis; white-space: nowrap; }
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.aksrt-ticket-thread { display: grid; gap: 16px; margin: 0; padding: 0; list-style: none; }
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/* 唯一滚动区：细滚动条，仅悬停时加深。 */
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.aksrt-ticket-thread {
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display: flex;
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flex: 1 1 auto;
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flex-direction: column;
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gap: 16px;
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min-height: 0;
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margin: 0;
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padding: 16px 18px;
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overflow-y: auto;
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overscroll-behavior: contain;
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list-style: none;
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scrollbar-width: thin;
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scrollbar-color: color-mix(in srgb, var(--tickets-ink) 16%, transparent) transparent;
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}
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.aksrt-ticket-thread:focus-visible { outline: 2px solid var(--tickets-primary); outline-offset: -2px; }
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.aksrt-ticket-thread::-webkit-scrollbar { width: 6px; }
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.aksrt-ticket-thread::-webkit-scrollbar-track { background: transparent; }
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.aksrt-ticket-thread::-webkit-scrollbar-thumb {
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border-radius: 3px;
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background: color-mix(in srgb, var(--tickets-ink) 16%, transparent);
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}
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.aksrt-ticket-thread:hover::-webkit-scrollbar-thumb { background: color-mix(in srgb, var(--tickets-ink) 28%, transparent); }
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/* 用户消息靠右（主色气泡），客服消息靠左（中性气泡）。 */
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.aksrt-ticket-msg { display: flex; gap: 10px; align-items: flex-start; }
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@@ -546,331 +662,6 @@
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.aksrt-ticket-attachment img { width: 100%; height: 100%; object-fit: cover; transition: transform .2s ease; }
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.aksrt-ticket-attachment:hover img { transform: scale(1.05); }
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.aksrt-ticket-detail__closed {
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display: flex;
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gap: 8px;
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align-items: center;
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justify-content: center;
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margin: 0;
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padding: 12px;
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border-radius: 10px;
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background: var(--tickets-soft);
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color: var(--tickets-muted);
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font-size: 13px;
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}
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/* ------------------------------------------------------------------ *
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* 回复框（吸底）
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* ------------------------------------------------------------------ */
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.aksrt-ticket-composer {
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position: sticky;
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bottom: -16px;
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display: grid;
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gap: 10px;
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margin: 0 -18px -16px;
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padding: 14px 18px 16px;
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border-top: 1px solid var(--tickets-line);
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background: var(--surface-1, #fff);
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}
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.aksrt-ticket-composer__quote {
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display: flex;
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gap: 8px;
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align-items: center;
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padding: 7px 10px;
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border-radius: 8px;
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background: color-mix(in srgb, var(--tickets-primary) 8%, transparent);
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color: var(--tickets-ink-2);
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font-size: 12px;
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}
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.aksrt-ticket-composer__quote[hidden] { display: none; }
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.aksrt-ticket-composer__quote > .fa { color: var(--tickets-primary); }
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.aksrt-ticket-composer__quote > span { flex: 1 1 auto; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
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.aksrt-ticket-composer__quote button {
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flex: 0 0 auto;
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padding: 2px 4px;
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border: 0;
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background: transparent;
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color: var(--tickets-muted);
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cursor: pointer;
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}
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.aksrt-ticket-composer__bar { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
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.aksrt-ticket-composer__tools { display: flex; flex: 1 1 auto; gap: 4px; }
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.aksrt-ticket-tool {
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display: inline-flex;
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align-items: center;
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gap: 5px;
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height: 32px;
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padding: 0 10px;
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border: 0;
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border-radius: 8px;
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background: transparent;
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color: var(--tickets-muted);
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font-size: 12px;
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cursor: pointer;
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transition: background-color .15s ease, color .15s ease;
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}
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.aksrt-ticket-tool:hover:not(:disabled) { background: var(--tickets-soft); color: var(--tickets-ink); }
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.aksrt-ticket-tool.is-danger:hover:not(:disabled) { color: var(--tickets-danger); }
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.aksrt-ticket-tool.is-confirming {
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background: color-mix(in srgb, var(--tickets-danger) 12%, transparent);
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color: var(--tickets-danger);
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}
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.aksrt-ticket-tool:disabled { opacity: .6; cursor: default; }
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/* ------------------------------------------------------------------ *
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* 表单（新建 / 回复共用）
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* ------------------------------------------------------------------ */
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.aksrt-ticket-form { display: grid; gap: 16px; text-align: left; }
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.aksrt-ticket-field {
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position: relative;
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display: grid;
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gap: 6px;
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min-width: 0;
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margin: 0;
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padding: 0;
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border: 0;
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}
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.aksrt-ticket-field > label,
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.aksrt-ticket-field > legend,
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.aksrt-ticket-field__label {
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display: flex;
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gap: 6px;
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align-items: center;
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padding: 0;
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color: var(--tickets-ink-2);
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font-size: 13px;
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font-weight: 600;
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}
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.aksrt-ticket-field em { color: var(--tickets-danger); font-style: normal; }
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.aksrt-ticket-field__optional {
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color: var(--tickets-muted);
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font-size: 12px;
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font-weight: 400;
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}
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.aksrt-ticket-field input[type="text"],
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.aksrt-ticket-field select,
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.aksrt-ticket-field textarea {
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width: 100%;
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padding: 9px 12px;
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border: 1px solid var(--tickets-line);
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border-radius: 9px;
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background: var(--surface-1, #fff);
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color: inherit;
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font-family: inherit;
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font-size: 13px;
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line-height: 1.6;
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transition: border-color .15s ease, box-shadow .15s ease;
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}
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.aksrt-ticket-field textarea { min-height: 84px; resize: vertical; }
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.aksrt-ticket-form .aksrt-ticket-field textarea { min-height: 120px; padding-bottom: 24px; }
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.aksrt-ticket-field input[type="text"]:focus,
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.aksrt-ticket-field select:focus,
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.aksrt-ticket-field textarea:focus {
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border-color: var(--tickets-primary);
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outline: none;
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box-shadow: 0 0 0 3px color-mix(in srgb, var(--tickets-primary) 16%, transparent);
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}
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.aksrt-ticket-field [aria-invalid="true"],
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.aksrt-ticket-field[aria-invalid="true"] .aksrt-ticket-type span {
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border-color: var(--tickets-danger) !important;
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}
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.aksrt-ticket-field__error {
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margin: 0;
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color: var(--tickets-danger);
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font-size: 12px;
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}
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.aksrt-ticket-field__hint { margin: 0; color: var(--tickets-muted); font-size: 12px; }
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.aksrt-ticket-counter {
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color: var(--tickets-muted);
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font-size: 11px;
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font-variant-numeric: tabular-nums;
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}
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.aksrt-ticket-counter.is-near { color: var(--color-warning, #f59e0b); }
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/* 新建表单内计数器贴在输入框右下角；回复框的计数器在工具栏里。 */
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.aksrt-ticket-form .aksrt-ticket-field > .aksrt-ticket-counter {
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position: absolute;
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right: 10px;
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bottom: 7px;
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pointer-events: none;
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}
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.aksrt-ticket-form .aksrt-ticket-field:has(.aksrt-ticket-field__error) > .aksrt-ticket-counter { bottom: 27px; }
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.aksrt-ticket-form .aksrt-ticket-field input[type="text"] { padding-right: 72px; }
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/* 部门：单选卡片（替代下拉，选项一目了然）。 */
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.aksrt-ticket-types__list { display: flex; flex-wrap: wrap; gap: 8px; }
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.aksrt-ticket-type { position: relative; margin: 0; cursor: pointer; }
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.aksrt-ticket-type input {
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position: absolute;
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opacity: 0;
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pointer-events: none;
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}
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.aksrt-ticket-type span {
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display: inline-flex;
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align-items: center;
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height: 34px;
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padding: 0 14px;
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border: 1px solid var(--tickets-line);
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border-radius: 999px;
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background: var(--surface-1, #fff);
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font-size: 13px;
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transition: border-color .15s ease, background-color .15s ease, color .15s ease;
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}
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.aksrt-ticket-type:hover span { border-color: color-mix(in srgb, var(--tickets-primary) 45%, transparent); }
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.aksrt-ticket-type input:checked + span {
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border-color: var(--tickets-primary);
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background: color-mix(in srgb, var(--tickets-primary) 10%, transparent);
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color: var(--tickets-primary);
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font-weight: 600;
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}
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.aksrt-ticket-type input:focus-visible + span {
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outline: 2px solid var(--tickets-primary);
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outline-offset: 2px;
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}
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.aksrt-ticket-form__actions {
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display: flex;
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gap: 10px;
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justify-content: flex-end;
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margin-top: 4px;
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}
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.aksrt-ticket-form__actions > button { min-width: 96px; }
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||||
/* ------------------------------------------------------------------ *
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||||
* 图片上传
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* ------------------------------------------------------------------ */
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.aksrt-ticket-uploader { display: flex; flex-wrap: wrap; gap: 8px; }
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.aksrt-ticket-images { display: contents; }
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.aksrt-ticket-image {
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position: relative;
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width: 68px;
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height: 68px;
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border: 1px solid var(--tickets-line);
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border-radius: 9px;
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overflow: hidden;
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background: var(--tickets-soft);
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}
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.aksrt-ticket-image img { width: 100%; height: 100%; object-fit: cover; }
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.aksrt-ticket-image.is-add {
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display: inline-grid;
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||||
place-content: center;
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||||
gap: 2px;
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||||
padding: 0;
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||||
border-style: dashed;
|
||||
background: transparent;
|
||||
color: var(--tickets-muted);
|
||||
font-size: 11px;
|
||||
text-align: center;
|
||||
cursor: pointer;
|
||||
transition: border-color .15s ease, color .15s ease;
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||||
}
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||||
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.aksrt-ticket-image.is-add .fa { font-size: 15px; }
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||||
.aksrt-ticket-image.is-add:hover:not(:disabled) { border-color: var(--tickets-primary); color: var(--tickets-primary); }
|
||||
.aksrt-ticket-image.is-add:disabled { opacity: .45; cursor: not-allowed; }
|
||||
|
||||
.aksrt-ticket-image.is-uploading { display: grid; place-items: center; }
|
||||
|
||||
.aksrt-ticket-image__spinner {
|
||||
width: 20px;
|
||||
height: 20px;
|
||||
border: 2px solid var(--tickets-line);
|
||||
border-top-color: var(--tickets-primary);
|
||||
border-radius: 50%;
|
||||
animation: aksrt-ticket-spin .8s linear infinite;
|
||||
}
|
||||
|
||||
.aksrt-ticket-image__remove {
|
||||
position: absolute;
|
||||
top: 3px;
|
||||
right: 3px;
|
||||
display: grid;
|
||||
place-items: center;
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||||
width: 20px;
|
||||
height: 20px;
|
||||
padding: 0;
|
||||
border: 0;
|
||||
border-radius: 50%;
|
||||
background: rgb(0 0 0 / 55%);
|
||||
color: #fff;
|
||||
font-size: 10px;
|
||||
cursor: pointer;
|
||||
}
|
||||
|
||||
@keyframes aksrt-ticket-spin { to { transform: rotate(360deg); } }
|
||||
|
||||
/* ------------------------------------------------------------------ *
|
||||
* 提交成功
|
||||
* ------------------------------------------------------------------ */
|
||||
|
||||
.aksrt-ticket-done { display: grid; gap: 8px; justify-items: center; padding: 12px 4px 4px; text-align: center; }
|
||||
|
||||
.aksrt-ticket-done__icon {
|
||||
display: inline-grid;
|
||||
place-items: center;
|
||||
width: 56px;
|
||||
height: 56px;
|
||||
margin-bottom: 4px;
|
||||
border-radius: 50%;
|
||||
background: color-mix(in srgb, var(--color-success, #10b981) 14%, transparent);
|
||||
color: var(--color-success, #10b981);
|
||||
font-size: 24px;
|
||||
}
|
||||
|
||||
.aksrt-ticket-done h4 { margin: 0; font-size: 17px; }
|
||||
.aksrt-ticket-done > p { margin: 0; color: var(--tickets-muted); font-size: 13px; }
|
||||
|
||||
.aksrt-ticket-done__notice {
|
||||
width: 100%;
|
||||
margin-top: 6px;
|
||||
padding: 12px 14px;
|
||||
border-radius: 10px;
|
||||
background: var(--tickets-soft);
|
||||
color: var(--tickets-ink-2);
|
||||
font-size: 13px;
|
||||
line-height: 1.7;
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
.aksrt-ticket-done__notice > :last-child { margin-bottom: 0; }
|
||||
.aksrt-ticket-done .aksrt-ticket-form__actions { justify-content: center; width: 100%; margin-top: 10px; }
|
||||
|
||||
/* 按钮忙碌态（发送 / 提交 / 催单中）。 */
|
||||
.aksrt-ticket-modal .is-busy { opacity: .7; cursor: progress; }
|
||||
|
||||
/* ------------------------------------------------------------------ *
|
||||
* 窄屏
|
||||
* ------------------------------------------------------------------ */
|
||||
@@ -885,9 +676,6 @@
|
||||
.aksrt-tickets-page__card { padding-right: 36px; }
|
||||
.aksrt-tickets-page__card-arrow { right: 14px; }
|
||||
.aksrt-ticket-msg__main { max-width: calc(100% - 42px); }
|
||||
.aksrt-ticket-composer__tools .aksrt-ticket-tool span { display: none; }
|
||||
.aksrt-ticket-tool.is-confirming span { display: inline; }
|
||||
.aksrt-ticket-form__actions > button { flex: 1 1 0; }
|
||||
}
|
||||
|
||||
@media (prefers-reduced-motion: reduce) {
|
||||
|
||||
Reference in new issue
Block a user