feat(admin): streamline ticket management with dialogs
Move on-behalf ticket creation into a header dialog and load ticket handling on demand. Reuse the admin REST write path, preserve drafts and filters, and cover dialog and server boundaries with regression tests. Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
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@@ -1,189 +1,148 @@
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/*
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* 工单管理（users.php?page=aksrt_tickets）——仅在本页入队。
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*
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* 页面外壳 / 页头 / 卡片 / 折叠创建卡 / 筛选栏 / 表格 / 空态 / 分页 / 徽标基形
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* 由 native-ui.css（.aksrt-native）统一承载；本文件只保留工单专属部分：
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* 列表行状态、按状态上色的徽标与小圆点（--aksrt-ticket-color）、催单徽标、
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* 行内展开的详情面板（对话气泡 / 引用 / 附件 / 信息卡 / 处理表单 / 内部备注）。
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* 颜色与圆角继承 .aksrt-native 的 --an-* 令牌。
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*/
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/* ---- 列表 ---- */
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.aksrt-tickets-admin__table { min-width: 860px; table-layout: fixed; }
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.aksrt-tickets-admin__table .column-title { width: 34%; }
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.aksrt-tickets-admin__table .column-status { width: 10%; }
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.aksrt-tickets-admin__table .column-type,
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.aksrt-tickets-admin__table .column-admin { width: 11%; }
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.aksrt-tickets-admin__table .column-user { width: 15%; }
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.aksrt-tickets-admin__table .column-time { width: 19%; }
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.aksrt-tickets-admin__table .row-title { word-break: break-word; }
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.aksrt-tickets-admin__sub { margin-top: 3px; color: var(--an-muted); font-size: 12px; }
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.aksrt-tickets-admin__sub code { padding: 0 4px; font-size: 12px; }
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.aksrt-native .aksrt-tickets-admin__row.is-awaiting td:first-child { box-shadow: inset 3px 0 0 var(--an-danger); }
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.aksrt-native .aksrt-tickets-admin__row.is-open td { background: var(--an-primary-soft); }
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.aksrt-native .aksrt-tickets-admin__detail-row > td { padding: 0 !important; background: var(--an-bg-soft) !important; }
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/* 状态小圆点（状态视图链接前缀） */
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.aksrt-ticket-dot {
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display: inline-block;
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width: 8px;
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height: 8px;
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margin-right: 4px;
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border-radius: 50%;
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background: var(--aksrt-ticket-color, var(--an-muted));
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vertical-align: 1px;
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}
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/* 按状态上色的徽标（--aksrt-ticket-color 由状态配置驱动，不走 NativeUi 色调） */
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.aksrt-ticket-badge {
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display: inline-flex;
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align-items: center;
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gap: 5px;
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padding: 1px 8px;
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border-radius: 999px;
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font-size: 12px;
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line-height: 20px;
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white-space: nowrap;
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color: var(--aksrt-ticket-color, var(--an-muted));
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background: color-mix(in srgb, var(--aksrt-ticket-color, var(--an-muted)) 10%, #fff);
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}
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.aksrt-ticket-badge::before {
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content: "";
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width: 6px;
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height: 6px;
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border-radius: 50%;
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background: currentColor;
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}
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/* 催单徽标：列表标题旁 + 详情信息卡。 */
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.aksrt-ticket-urge {
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display: inline-block;
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padding: 0 6px;
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color: var(--an-danger);
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font-size: 12px;
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line-height: 18px;
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background: #fdf0f2;
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border: 1px solid color-mix(in srgb, var(--an-danger) 30%, #fff);
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border-radius: 9px;
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vertical-align: middle;
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}
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/* 用户 chip（列表行） */
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.aksrt-ticket-user { display: inline-flex; align-items: center; gap: 6px; min-width: 0; color: var(--an-text); text-decoration: none; }
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/* 工单运营页：列表保持紧凑，工作区在原生 dialog 内展开。复用 NativeUi 令牌。 */
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.aksrt-tickets-admin__toolbar { display: flex; flex-direction: column; gap: 14px; padding: 20px; }
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.aksrt-tickets-admin__toolbar .subsubsub { margin: 0; padding: 0; box-shadow: none; }
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.aksrt-tickets-admin__table { min-width: 1000px; table-layout: fixed; }
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.aksrt-tickets-admin__table .column-title { width: 29%; }
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.aksrt-tickets-admin__table .column-status { width: 11%; }
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.aksrt-tickets-admin__table .column-type { width: 9%; }
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.aksrt-tickets-admin__table .column-user { width: 13%; }
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.aksrt-tickets-admin__table .column-admin { width: 10%; }
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.aksrt-tickets-admin__table .column-time { width: 18%; }
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.aksrt-tickets-admin__table .column-actions { width: 10%; }
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.aksrt-tickets-admin__table .row-title { text-align: left; font-size: 14px; font-weight: 600; line-height: 1.6; overflow-wrap: anywhere; }
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.aksrt-tickets-admin__sub { margin-top: 4px; color: var(--an-text-2); font-size: 12px; overflow-wrap: anywhere; }
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.aksrt-native .aksrt-tickets-admin__row.is-awaiting td:first-child { box-shadow: inset 3px 0 0 var(--an-primary); }
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.aksrt-ticket-hint { color: var(--an-text-2); font-size: 12px; font-weight: 400; }
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.aksrt-ticket-dot { display: inline-block; flex: none; width: 7px; height: 7px; border-radius: 50%; background: var(--aksrt-ticket-color); }
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.aksrt-ticket-badge { display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; color: var(--an-text); background: var(--an-bg-soft); border: 1px solid var(--an-border); border-radius: 6px; font-size: 12px; line-height: 20px; white-space: nowrap; }
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.aksrt-ticket-badge::before { content: ""; flex: none; width: 7px; height: 7px; border-radius: 50%; background: var(--aksrt-ticket-color, var(--an-muted)); }
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.aksrt-ticket-urge { display: inline-block; padding: 1px 6px; color: var(--an-danger); background: #fdf0f2; border-radius: 4px; font-size: 12px; white-space: nowrap; }
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.aksrt-ticket-user { display: inline-flex; align-items: center; gap: 7px; max-width: 100%; color: var(--an-text); text-decoration: none; }
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.aksrt-ticket-user img { flex: none; border-radius: 50%; }
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.aksrt-ticket-user span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
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/* ---- 详情面板（行内展开） ---- */
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.aksrt-ticket-detail {
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display: grid;
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grid-template-columns: minmax(0, 1fr) 300px;
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gap: 16px;
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padding: 16px 20px;
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border-top: 1px solid var(--an-border);
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border-bottom: 1px solid var(--an-border);
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}
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.aksrt-ticket-detail__main,
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.aksrt-ticket-detail__side { display: flex; flex-direction: column; gap: 12px; min-width: 0; }
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.aksrt-ticket-detail__heading { display: block; margin: 0 0 8px; color: var(--an-text); font-size: 13px; font-weight: 600; }
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.aksrt-ticket-detail__empty { margin: 0; color: var(--an-muted); }
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.aksrt-ticket-detail__origin,
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.aksrt-ticket-detail__reply,
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.aksrt-ticket-detail__card,
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.aksrt-ticket-detail__reply-form {
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padding: 12px 14px;
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/* 原生 top layer：固定头部/操作区，仅正文滚动。 */
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html.aksrt-ticket-modal-open { overflow: hidden; scrollbar-gutter: stable; }
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.aksrt-ticket-dialog {
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box-sizing: border-box;
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width: min(1180px, calc(100vw - 48px));
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max-width: none;
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max-height: calc(100dvh - 48px);
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margin: auto;
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padding: 0;
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color: var(--an-text);
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background: var(--an-card);
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border: 1px solid var(--an-border);
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border-radius: var(--an-radius-sm);
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border-radius: var(--an-radius);
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box-shadow: 0 24px 80px rgba(0, 0, 0, .22);
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overflow: hidden;
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font: inherit;
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}
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.aksrt-ticket-detail__origin { border-left: 3px solid var(--an-primary); }
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.aksrt-ticket-dialog:not([open]) { display: none; }
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.aksrt-ticket-dialog--create { width: min(720px, calc(100vw - 48px)); }
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.aksrt-ticket-dialog::backdrop { background: rgba(25, 32, 39, .48); }
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.aksrt-ticket-dialog__frame { display: flex; flex-direction: column; max-height: calc(100dvh - 50px); margin: 0; }
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.aksrt-ticket-dialog__head { display: flex; flex: none; align-items: flex-start; justify-content: space-between; gap: 20px; padding: 20px 24px; border-bottom: 1px solid var(--an-border); }
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.aksrt-ticket-dialog__head > div { min-width: 0; }
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.aksrt-ticket-dialog__head h2 { margin: 0; color: var(--an-text); font-size: 19px; line-height: 1.5; overflow-wrap: anywhere; }
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.aksrt-ticket-dialog__head p { margin: 6px 0 0; color: var(--an-text-2); font-size: 12px; overflow-wrap: anywhere; }
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.aksrt-ticket-dialog__close { display: inline-flex; flex: none; align-items: center; justify-content: center; width: 34px; height: 34px; padding: 0; color: var(--an-text-2); background: transparent; border: 1px solid transparent; border-radius: 6px; cursor: pointer; }
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.aksrt-ticket-dialog__close:hover { color: var(--an-text); background: var(--an-bg-soft); border-color: var(--an-border); }
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.aksrt-ticket-dialog__body { min-height: 0; padding: 20px 24px; overflow-y: auto; overscroll-behavior: contain; }
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.aksrt-ticket-dialog--detail .aksrt-ticket-dialog__body { min-height: 120px; background: var(--an-bg-soft); }
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.aksrt-ticket-dialog__foot { display: flex; flex: none; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 10px; padding: 16px 24px; border-top: 1px solid var(--an-border); }
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.aksrt-ticket-dialog__foot > .aksrt-ticket-hint { margin-right: auto; }
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.aksrt-ticket-dialog [hidden] { display: none !important; }
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.aksrt-ticket-dialog textarea { box-sizing: border-box; width: 100%; min-height: 70px; resize: vertical; line-height: 1.65; }
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.aksrt-ticket-dialog :is(input, select, textarea, button, a):focus-visible,
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.aksrt-ticket-conversation__scroll:focus-visible { outline: 2px solid var(--an-primary); outline-offset: 2px; box-shadow: none; }
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.aksrt-ticket-dialog button:disabled { cursor: default; opacity: .6; }
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.aksrt-ticket-feedback { display: flex; flex: none; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 24px; color: #176b3d; background: var(--an-primary-soft); border-bottom: 1px solid var(--an-border); }
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.aksrt-ticket-feedback p { margin: 0; }
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.aksrt-ticket-feedback.is-error { color: #a61b36; background: #fdf0f2; }
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.aksrt-ticket-feedback .button { flex: none; }
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.aksrt-ticket-detail__msg-head { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
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.aksrt-ticket-detail__msg-head img { border-radius: 50%; }
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.aksrt-ticket-detail__msg-head strong { color: var(--an-text); }
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.aksrt-ticket-detail__msg-head time { margin-left: auto; color: var(--an-muted); font-size: 12px; }
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.aksrt-ticket-detail__body { word-break: break-word; }
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/* 处理工作区：会话与用户回复在左，内部处理与备注在右。 */
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.aksrt-ticket-detail { display: grid; grid-template-columns: minmax(0, 1fr) 290px; gap: 20px; align-items: start; }
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.aksrt-ticket-detail__main,
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.aksrt-ticket-detail__side { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
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.aksrt-ticket-conversation,
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.aksrt-ticket-detail__reply-form,
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.aksrt-ticket-detail__card { background: var(--an-card); border: 1px solid var(--an-border); border-radius: var(--an-radius-sm); }
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.aksrt-ticket-detail__reply-form,
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.aksrt-ticket-detail__card { padding: 16px; }
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.aksrt-ticket-detail__heading { display: block; margin: 0 0 10px; color: var(--an-text); font-size: 14px; font-weight: 600; }
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.aksrt-ticket-section-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 12px; }
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.aksrt-ticket-section-head h3 { margin: 0; color: var(--an-text); font-size: 14px; }
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.aksrt-ticket-section-head .button-link { font-size: 12px; }
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.aksrt-ticket-conversation > .aksrt-ticket-section-head { margin: 0; padding: 14px 16px; border-bottom: 1px solid var(--an-border-soft); }
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.aksrt-ticket-conversation__scroll { max-height: 48vh; padding: 16px; overflow-y: auto; overscroll-behavior: contain; }
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.aksrt-ticket-detail__origin { padding: 0 0 18px; }
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.aksrt-ticket-detail__msg-head { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; margin-bottom: 10px; font-size: 12px; }
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.aksrt-ticket-detail__msg-head img { flex: none; border-radius: 50%; }
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.aksrt-ticket-detail__msg-head strong { color: var(--an-text); overflow-wrap: anywhere; }
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.aksrt-ticket-detail__msg-head time { margin-left: auto; color: var(--an-text-2); }
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.aksrt-ticket-detail__body { max-width: 76ch; overflow-wrap: anywhere; line-height: 1.75; }
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.aksrt-ticket-detail__body > p:first-child { margin-top: 0; }
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.aksrt-ticket-detail__body > p:last-child { margin-bottom: 0; }
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.aksrt-ticket-detail__replies { display: flex; flex-direction: column; gap: 10px; margin: 0; padding: 0; list-style: none; }
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.aksrt-ticket-detail__reply { margin: 0; }
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.aksrt-ticket-detail__reply.is-admin { margin-left: 32px; background: var(--an-primary-soft); border-color: color-mix(in srgb, var(--an-primary) 24%, #fff); }
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.aksrt-ticket-detail__reply.is-user { margin-right: 32px; }
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/* 系统记录（催单等）：居中细条，与对话气泡区分。 */
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.aksrt-ticket-detail__system {
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display: flex;
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justify-content: center;
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gap: 8px;
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margin: 0;
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color: var(--an-muted);
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font-size: 12px;
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}
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.aksrt-ticket-detail__system span { color: var(--an-danger); }
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.aksrt-ticket-detail__quote {
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margin: 0 0 8px;
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padding: 6px 10px;
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color: var(--an-muted);
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background: var(--an-bg-soft);
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border-left: 3px solid var(--an-border);
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white-space: pre-line;
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}
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.aksrt-ticket-detail__attachments { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 0; padding: 0; list-style: none; }
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.aksrt-ticket-detail__empty { margin: 10px 0 0; color: var(--an-text-2); }
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.aksrt-ticket-detail__replies { display: flex; flex-direction: column; gap: 14px; margin: 0; padding: 0; list-style: none; }
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.aksrt-ticket-detail__reply { margin: 0; padding: 14px; border: 1px solid var(--an-border); border-radius: var(--an-radius-sm); }
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.aksrt-ticket-detail__reply.is-admin { margin-left: 24px; background: var(--an-primary-soft); border-color: #c4e7d3; }
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.aksrt-ticket-detail__reply.is-user { margin-right: 24px; }
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.aksrt-ticket-detail__system { display: flex; flex-wrap: wrap; justify-content: center; gap: 6px 12px; margin: 0; color: var(--an-text-2); font-size: 12px; }
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.aksrt-ticket-detail__quote { margin: 0 0 10px; padding: 8px 12px; color: var(--an-text-2); background: var(--an-bg-soft); border-left: 3px solid var(--an-border); white-space: pre-line; overflow-wrap: anywhere; }
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.aksrt-ticket-detail__attachments { display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0 0; padding: 0; list-style: none; }
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.aksrt-ticket-detail__attachments li { margin: 0; }
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.aksrt-ticket-detail__attachments img {
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display: block;
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width: 72px;
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height: 72px;
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object-fit: cover;
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border: 1px solid var(--an-border);
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border-radius: var(--an-radius-sm);
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}
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.aksrt-ticket-detail__reply-form textarea { width: 100%; }
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.aksrt-ticket-detail__reply-foot { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
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.aksrt-ticket-detail__reply-foot select { max-width: 240px; }
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.aksrt-ticket-detail__counter { margin-left: auto; color: var(--an-muted); font-size: 12px; }
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.aksrt-ticket-detail__counter.is-over { color: var(--an-danger); }
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.aksrt-ticket-detail__closed {
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display: flex;
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align-items: center;
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gap: 6px;
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margin: 0;
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padding: 10px 14px;
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color: var(--an-muted);
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background: var(--an-card);
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border: 1px dashed var(--an-border);
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border-radius: var(--an-radius-sm);
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}
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.aksrt-ticket-detail__info {
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display: grid;
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grid-template-columns: auto minmax(0, 1fr);
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gap: 8px 12px;
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margin: 0;
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}
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.aksrt-ticket-detail__info dt { color: var(--an-muted); }
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.aksrt-ticket-detail__info dd { margin: 0; color: var(--an-text); word-break: break-all; }
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||||
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.aksrt-ticket-detail__status-form { display: flex; flex-direction: column; gap: 8px; }
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.aksrt-ticket-detail__status-form label { display: flex; flex-direction: column; gap: 3px; }
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||||
.aksrt-ticket-detail__attachments img { display: block; width: 72px; height: 72px; object-fit: cover; border: 1px solid var(--an-border); border-radius: 6px; }
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.aksrt-ticket-counter { display: block; margin-top: 5px; color: var(--an-text-2); font-size: 12px; text-align: right; font-variant-numeric: tabular-nums; }
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.aksrt-ticket-counter.is-over { color: var(--an-danger); }
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||||
.aksrt-ticket-detail__reply-foot { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; margin-top: 12px; }
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.aksrt-ticket-detail__reply-foot select { max-width: min(260px, 100%); }
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||||
.aksrt-ticket-detail__reply-foot .button-primary { margin-left: auto; }
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||||
.aksrt-ticket-detail__closed { display: flex; align-items: flex-start; gap: 8px; margin: 0; padding: 16px; color: var(--an-text-2); background: var(--an-card); border: 1px dashed var(--an-border); border-radius: var(--an-radius-sm); }
|
||||
.aksrt-ticket-detail__closed .dashicons { flex: none; }
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||||
.aksrt-ticket-detail__info { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 10px 12px; margin: 0; font-size: 12px; }
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||||
.aksrt-ticket-detail__info dt { color: var(--an-text-2); }
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||||
.aksrt-ticket-detail__info dd { margin: 0; overflow-wrap: anywhere; }
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||||
.aksrt-ticket-detail__status-form { display: flex; flex-direction: column; gap: 12px; }
|
||||
.aksrt-ticket-detail__status-form > label { display: flex; flex-direction: column; gap: 4px; }
|
||||
.aksrt-ticket-detail__status-form select { width: 100%; max-width: none; }
|
||||
.aksrt-ticket-detail__status-form .button { align-self: flex-start; }
|
||||
.aksrt-ticket-close-warning { padding: 10px; color: #9d2038; background: #fdf0f2; border-radius: 6px; font-size: 12px; }
|
||||
.aksrt-ticket-close-warning label { display: flex; align-items: flex-start; gap: 6px; line-height: 1.6; }
|
||||
.aksrt-ticket-close-warning input { flex: none; margin: 3px 0 0; }
|
||||
.aksrt-ticket-detail__private { border-top: 3px solid var(--an-warning); }
|
||||
.aksrt-ticket-detail__private > .aksrt-ticket-hint { margin: -3px 0 12px; }
|
||||
.aksrt-ticket-detail__notes { display: flex; flex-direction: column; gap: 12px; max-height: 240px; margin: 0 0 14px; padding: 0; overflow-y: auto; list-style: none; }
|
||||
.aksrt-ticket-detail__notes li { margin: 0; padding-bottom: 12px; border-bottom: 1px solid var(--an-border-soft); overflow-wrap: anywhere; }
|
||||
.aksrt-ticket-detail__note-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 4px; margin-bottom: 6px; font-size: 12px; }
|
||||
.aksrt-ticket-detail__note-head time { color: var(--an-text-2); }
|
||||
.aksrt-ticket-detail__note-form .button { margin-top: 8px; }
|
||||
|
||||
.aksrt-ticket-detail__notes { display: flex; flex-direction: column; gap: 8px; margin: 0 0 10px; padding: 0; list-style: none; }
|
||||
.aksrt-ticket-detail__notes li { margin: 0; padding: 8px 10px; background: #fffbe8; border-left: 3px solid var(--an-warning); word-break: break-word; }
|
||||
.aksrt-ticket-detail__note-head { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 4px; font-size: 12px; }
|
||||
.aksrt-ticket-detail__note-head strong { color: var(--an-text); }
|
||||
.aksrt-ticket-detail__note-head time { color: var(--an-muted); }
|
||||
.aksrt-ticket-detail__note-form { display: flex; flex-direction: column; gap: 6px; }
|
||||
.aksrt-ticket-detail__note-form textarea { width: 100%; }
|
||||
.aksrt-ticket-detail__note-form .button { align-self: flex-start; }
|
||||
|
||||
@media (max-width: 1100px) {
|
||||
@media (max-width: 960px) {
|
||||
.aksrt-ticket-detail { grid-template-columns: minmax(0, 1fr); }
|
||||
.aksrt-ticket-detail__side { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); align-items: start; }
|
||||
.aksrt-ticket-detail__private { grid-column: 1 / -1; }
|
||||
}
|
||||
@media (max-width: 782px) {
|
||||
@media (max-width: 600px) {
|
||||
.aksrt-ticket-dialog,
|
||||
.aksrt-ticket-dialog--create { width: calc(100vw - 16px); max-height: calc(100dvh - 16px); border-radius: 8px; }
|
||||
.aksrt-ticket-dialog__frame { max-height: calc(100dvh - 18px); }
|
||||
.aksrt-ticket-dialog__head,
|
||||
.aksrt-ticket-dialog__body,
|
||||
.aksrt-ticket-dialog__foot,
|
||||
.aksrt-ticket-feedback { padding: 14px; }
|
||||
.aksrt-ticket-dialog__head h2 { font-size: 17px; }
|
||||
.aksrt-ticket-dialog__foot > .aksrt-ticket-hint { flex-basis: 100%; }
|
||||
.aksrt-ticket-detail__side { display: flex; }
|
||||
.aksrt-ticket-detail__side > section { width: auto; }
|
||||
.aksrt-ticket-detail__reply.is-admin,
|
||||
.aksrt-ticket-detail__reply.is-user { margin-left: 0; margin-right: 0; }
|
||||
.aksrt-ticket-detail__msg-head time { flex-basis: 100%; margin-left: 0; }
|
||||
.aksrt-ticket-conversation__scroll { max-height: 44vh; padding: 12px; }
|
||||
.aksrt-ticket-detail__reply-foot select { max-width: 100%; width: 100%; }
|
||||
.aksrt-ticket-feedback { align-items: flex-start; flex-direction: column; }
|
||||
}
|
||||
@media (prefers-reduced-motion: reduce) {
|
||||
.aksrt-tickets-admin *, .aksrt-tickets-admin *::before { scroll-behavior: auto !important; transition: none !important; }
|
||||
}
|
||||
+388
-47
@@ -1,63 +1,404 @@
|
||||
/**
|
||||
* 工单管理后台页（users.php?page=aksrt_tickets）的渐进增强：
|
||||
* - 预设回复下拉：插入到回复框光标处；
|
||||
* - 回复框字数计数；
|
||||
* - 表单提交时禁用提交按钮，防止重复提交。
|
||||
* 无 JS 时页面全部功能仍可用。
|
||||
*/
|
||||
/** 工单后台：按需加载弹窗，写操作只使用工单 REST 接口。 */
|
||||
(function () {
|
||||
'use strict';
|
||||
|
||||
function byId(id) {
|
||||
return id ? document.getElementById(id) : null;
|
||||
var root = document.querySelector('.aksrt-tickets-admin');
|
||||
var config = window.AKSRTAdminTickets;
|
||||
var createDialog = document.getElementById('aksrt-ticket-create-dialog');
|
||||
var detailDialog = document.getElementById('aksrt-ticket-detail-dialog');
|
||||
if (!root || !config || !createDialog || !detailDialog || typeof detailDialog.showModal !== 'function') return;
|
||||
|
||||
var strings = config.strings;
|
||||
var panel = detailDialog.querySelector('[data-aksrt-ticket-panel]');
|
||||
var list = root.querySelector('[data-aksrt-ticket-list]');
|
||||
var detailTitle = document.getElementById('aksrt-ticket-detail-title');
|
||||
var detailDescription = document.getElementById('aksrt-ticket-detail-description');
|
||||
var initialTitle = detailTitle.textContent;
|
||||
var initialDescription = detailDescription.textContent;
|
||||
var baselines = new WeakMap();
|
||||
var active = null;
|
||||
var opener = null;
|
||||
var ticketId = 0;
|
||||
var saving = false;
|
||||
var loading = false;
|
||||
var stale = false;
|
||||
var retryPage = false;
|
||||
var savedMessage = '';
|
||||
var savedDrafts = {};
|
||||
var disabledControls = [];
|
||||
var readController = null;
|
||||
var generation = 0;
|
||||
var pointerOutside = false;
|
||||
|
||||
function values(form) {
|
||||
var result = {};
|
||||
form.querySelectorAll('input[name], select[name], textarea[name]').forEach(function (field) {
|
||||
result[field.name] = field.value;
|
||||
});
|
||||
return result;
|
||||
}
|
||||
|
||||
function updateCounter(textarea) {
|
||||
var counter = document.querySelector('[data-aksrt-ticket-counter="' + textarea.id + '"]');
|
||||
if (!counter) return;
|
||||
var max = parseInt(textarea.getAttribute('maxlength'), 10) || 0;
|
||||
var len = textarea.value.length;
|
||||
counter.textContent = len + ' / ' + max;
|
||||
counter.classList.toggle('is-over', max > 0 && len >= max);
|
||||
function drafts(except) {
|
||||
var result = {};
|
||||
if (!active) return result;
|
||||
active.querySelectorAll('[data-aksrt-ticket-form]').forEach(function (form) {
|
||||
if (form === except) return;
|
||||
var base = baselines.get(form) || {};
|
||||
var changed = {};
|
||||
var current = values(form);
|
||||
Object.keys(current).forEach(function (key) {
|
||||
if (current[key] !== base[key]) changed[key] = current[key];
|
||||
});
|
||||
if (Object.keys(changed).length) result[form.dataset.aksrtTicketForm] = changed;
|
||||
});
|
||||
return result;
|
||||
}
|
||||
|
||||
function insertAtCursor(textarea, text) {
|
||||
var start = textarea.selectionStart || 0;
|
||||
var end = textarea.selectionEnd || 0;
|
||||
var before = textarea.value.slice(0, start);
|
||||
var sep = before && !/\n$/.test(before) ? '\n' : '';
|
||||
textarea.value = before + sep + text + textarea.value.slice(end);
|
||||
var pos = (before + sep + text).length;
|
||||
textarea.focus();
|
||||
textarea.setSelectionRange(pos, pos);
|
||||
updateCounter(textarea);
|
||||
function dirty() {
|
||||
return Object.keys(drafts()).length > 0 || Object.keys(savedDrafts).length > 0;
|
||||
}
|
||||
|
||||
document.addEventListener('change', function (e) {
|
||||
var select = e.target.closest('[data-aksrt-ticket-prereply]');
|
||||
if (!select || !select.value) return;
|
||||
var textarea = byId(select.getAttribute('data-aksrt-ticket-prereply'));
|
||||
if (textarea) insertAtCursor(textarea, select.value);
|
||||
select.value = '';
|
||||
});
|
||||
function counter(field) {
|
||||
var output = root.querySelector('[data-aksrt-ticket-counter="' + field.id + '"]');
|
||||
if (!output) return;
|
||||
output.textContent = field.value.length + ' / ' + field.maxLength;
|
||||
output.classList.toggle('is-over', field.value.length >= field.maxLength);
|
||||
}
|
||||
|
||||
document.addEventListener('input', function (e) {
|
||||
if (e.target.matches('[data-aksrt-ticket-reply-input]')) updateCounter(e.target);
|
||||
});
|
||||
function validateText(field) {
|
||||
if (field.required && (field.tagName === 'TEXTAREA' || field.type === 'text')) {
|
||||
field.setCustomValidity(field.value.trim() ? '' : strings.required);
|
||||
}
|
||||
}
|
||||
|
||||
document.addEventListener('submit', function (e) {
|
||||
var form = e.target;
|
||||
if (!form.closest('.aksrt-tickets-admin') || form.method.toLowerCase() !== 'post') return;
|
||||
var button = form.querySelector('[type="submit"]');
|
||||
if (button) {
|
||||
// 延后一帧，避免禁用按钮阻断本次提交。
|
||||
setTimeout(function () { button.disabled = true; }, 0);
|
||||
function syncStatus(form) {
|
||||
var select = form.querySelector('[data-aksrt-ticket-status]');
|
||||
if (!select) return;
|
||||
var option = select.options[select.selectedIndex];
|
||||
var closed = !!option && option.dataset.closed === '1';
|
||||
var warning = form.querySelector('[data-aksrt-ticket-close-warning]');
|
||||
var confirm = form.querySelector('[data-aksrt-ticket-close-confirm]');
|
||||
warning.hidden = !closed;
|
||||
confirm.required = closed;
|
||||
if (!closed) confirm.checked = false;
|
||||
}
|
||||
|
||||
function setupForms(container, restore) {
|
||||
container.querySelectorAll('[data-aksrt-ticket-form]').forEach(function (form) {
|
||||
baselines.set(form, values(form));
|
||||
var changes = (restore || {})[form.dataset.aksrtTicketForm] || {};
|
||||
form.querySelectorAll('[name]').forEach(function (field) {
|
||||
if (Object.prototype.hasOwnProperty.call(changes, field.name)) field.value = changes[field.name];
|
||||
validateText(field);
|
||||
});
|
||||
syncStatus(form);
|
||||
});
|
||||
container.querySelectorAll('[data-aksrt-ticket-editor]').forEach(counter);
|
||||
}
|
||||
|
||||
function feedback(dialog, message, error, retry) {
|
||||
var box = dialog.querySelector('[data-aksrt-ticket-feedback]');
|
||||
box.hidden = !message;
|
||||
box.classList.toggle('is-error', !!error);
|
||||
box.querySelector('p').textContent = message || '';
|
||||
box.querySelector('[data-aksrt-ticket-retry]').hidden = !retry;
|
||||
}
|
||||
|
||||
function busy(value) {
|
||||
saving = value;
|
||||
if (!active) return;
|
||||
active.setAttribute('aria-busy', String(value));
|
||||
if (value) {
|
||||
disabledControls = [];
|
||||
active.querySelectorAll('input, select, textarea, button').forEach(function (control) {
|
||||
disabledControls.push([control, control.disabled]);
|
||||
control.disabled = true;
|
||||
});
|
||||
} else {
|
||||
disabledControls.forEach(function (entry) { entry[0].disabled = entry[1]; });
|
||||
disabledControls = [];
|
||||
}
|
||||
}
|
||||
|
||||
function lockStaleForms() {
|
||||
if (!stale || !active) return;
|
||||
active.querySelectorAll('form input, form select, form textarea, form button[type="submit"]').forEach(function (control) {
|
||||
control.disabled = true;
|
||||
});
|
||||
active.querySelectorAll('[data-aksrt-ticket-assign]').forEach(function (button) { button.disabled = true; });
|
||||
}
|
||||
|
||||
function updateUrl(id, page) {
|
||||
var url = new URL(window.location.href);
|
||||
if (id) url.searchParams.set('id', String(id));
|
||||
else url.searchParams.delete('id');
|
||||
if (page) {
|
||||
if (page > 1) url.searchParams.set('paged', String(page));
|
||||
else url.searchParams.delete('paged');
|
||||
}
|
||||
url.hash = '';
|
||||
window.history.replaceState(window.history.state, '', url.toString());
|
||||
}
|
||||
|
||||
async function request(url, options) {
|
||||
var response = await fetch(url, Object.assign({ credentials: 'same-origin' }, options));
|
||||
var result = await response.json();
|
||||
if (!response.ok || !result || result.success !== true) {
|
||||
var error = new Error(result && (result.message || (result.data && result.data.message)) || strings.saveFailed);
|
||||
error.confirmed = !!result && (result.success === false || typeof result.code === 'string');
|
||||
error.status = response.status;
|
||||
throw error;
|
||||
}
|
||||
return result.data;
|
||||
}
|
||||
|
||||
function readUrl(id, refresh) {
|
||||
var url = new URL(config.ajaxUrl, window.location.href);
|
||||
var current = new URL(window.location.href);
|
||||
['status', 'ticket_type_id', 's', 'paged'].forEach(function (key) {
|
||||
if (current.searchParams.has(key)) url.searchParams.set(key, current.searchParams.get(key));
|
||||
});
|
||||
url.searchParams.set('action', 'aksrt_ticket_view');
|
||||
url.searchParams.set('nonce', config.readNonce);
|
||||
url.searchParams.set('id', String(id));
|
||||
if (refresh) url.searchParams.set('refresh_list', '1');
|
||||
return url.toString();
|
||||
}
|
||||
|
||||
async function loadDetail(id, refresh, message, restore) {
|
||||
if (readController) readController.abort();
|
||||
var current = ++generation;
|
||||
var controller = new AbortController();
|
||||
readController = controller;
|
||||
var timer = setTimeout(function () { controller.abort(); }, 30000);
|
||||
loading = true;
|
||||
panel.setAttribute('aria-busy', 'true');
|
||||
feedback(detailDialog, strings.loading, false, false);
|
||||
try {
|
||||
var data = await request(readUrl(id, refresh), { signal: controller.signal, cache: 'no-store' });
|
||||
if (current !== generation || active !== detailDialog) return;
|
||||
panel.innerHTML = data.panel;
|
||||
detailTitle.textContent = data.title;
|
||||
detailDescription.textContent = data.description;
|
||||
if (typeof data.list === 'string') list.innerHTML = data.list;
|
||||
updateUrl(id, data.page);
|
||||
setupForms(panel, restore);
|
||||
if (message === strings.reply) {
|
||||
var conversation = panel.querySelector('.aksrt-ticket-conversation__scroll');
|
||||
if (conversation) conversation.scrollTop = conversation.scrollHeight;
|
||||
}
|
||||
stale = false;
|
||||
savedDrafts = {};
|
||||
savedMessage = '';
|
||||
feedback(detailDialog, message, false, false);
|
||||
if (message) detailTitle.focus();
|
||||
} catch (error) {
|
||||
if (current !== generation || active !== detailDialog) return;
|
||||
stale = true;
|
||||
retryPage = [401, 403, 404].indexOf(error.status) !== -1;
|
||||
if (error.status === 404) updateUrl(0);
|
||||
savedDrafts = restore || {};
|
||||
savedMessage = message || '';
|
||||
feedback(detailDialog, message ? strings.refreshFailed : (error.confirmed ? error.message : strings.loadFailed), true, true);
|
||||
} finally {
|
||||
clearTimeout(timer);
|
||||
if (current === generation) {
|
||||
loading = false;
|
||||
panel.removeAttribute('aria-busy');
|
||||
readController = null;
|
||||
lockStaleForms();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
function show(dialog, source) {
|
||||
active = dialog;
|
||||
opener = source || null;
|
||||
pointerOutside = false;
|
||||
stale = false;
|
||||
retryPage = false;
|
||||
feedback(dialog, '', false, false);
|
||||
dialog.showModal();
|
||||
document.documentElement.classList.add('aksrt-ticket-modal-open');
|
||||
}
|
||||
|
||||
function openDetail(id, source, refresh, message) {
|
||||
ticketId = id;
|
||||
detailTitle.textContent = initialTitle;
|
||||
detailDescription.textContent = initialDescription;
|
||||
show(detailDialog, source);
|
||||
updateUrl(id);
|
||||
return loadDetail(id, !!refresh, message || '', {});
|
||||
}
|
||||
|
||||
function close() {
|
||||
if (!active || saving) return;
|
||||
if (dirty() && !window.confirm(strings.discard)) return;
|
||||
active.close();
|
||||
}
|
||||
|
||||
root.addEventListener('click', function (event) {
|
||||
var create = event.target.closest('[data-aksrt-dialog-open="aksrt-ticket-create-dialog"]');
|
||||
var view = event.target.closest('[data-aksrt-ticket-view]');
|
||||
if (create || view) {
|
||||
event.preventDefault();
|
||||
if (active) return;
|
||||
if (create) show(createDialog, create);
|
||||
else openDetail(parseInt(view.dataset.aksrtTicketView, 10), view);
|
||||
return;
|
||||
}
|
||||
if (!active || saving) return;
|
||||
var retry = event.target.closest('[data-aksrt-ticket-retry]');
|
||||
if (retry) {
|
||||
if (retryPage) { window.location.reload(); return; }
|
||||
if (!loading) loadDetail(ticketId, true, savedMessage, Object.assign({}, savedDrafts, drafts()));
|
||||
return;
|
||||
}
|
||||
if (stale || loading) return;
|
||||
var assign = event.target.closest('[data-aksrt-ticket-assign]');
|
||||
if (assign) {
|
||||
var statusForm = assign.closest('section').querySelector('form');
|
||||
statusForm.querySelector('[name="admin_id"]').value = String(config.currentUser);
|
||||
var statusSelect = statusForm.querySelector('[name="status"]');
|
||||
if (statusSelect.value === 'pending') statusSelect.value = 'handling';
|
||||
syncStatus(statusForm);
|
||||
statusForm.querySelector('[type="submit"]').focus();
|
||||
}
|
||||
if (event.target.closest('[data-aksrt-ticket-latest]')) {
|
||||
var conversation = panel.querySelector('.aksrt-ticket-conversation__scroll');
|
||||
conversation.scrollTop = conversation.scrollHeight;
|
||||
conversation.focus();
|
||||
}
|
||||
});
|
||||
|
||||
document.querySelectorAll('[data-aksrt-ticket-reply-input]').forEach(updateCounter);
|
||||
root.addEventListener('input', function (event) {
|
||||
validateText(event.target);
|
||||
if (event.target.matches('[data-aksrt-ticket-editor]')) counter(event.target);
|
||||
});
|
||||
|
||||
// 展开的工单在回跳后滚动到视口内（锚点已带 #aksrt-ticket-{id}，这里兜底聚焦详情）。
|
||||
var open = document.querySelector('.aksrt-tickets-admin__row.is-open');
|
||||
if (open && !location.hash) open.scrollIntoView({ block: 'start' });
|
||||
root.addEventListener('change', function (event) {
|
||||
var select = event.target;
|
||||
if (select.matches('[data-aksrt-ticket-status]')) {
|
||||
select.form.querySelector('[data-aksrt-ticket-close-confirm]').checked = false;
|
||||
syncStatus(select.form);
|
||||
}
|
||||
if (!select.matches('[data-aksrt-ticket-prereply]') || !select.value) return;
|
||||
var field = document.getElementById(select.dataset.aksrtTicketPrereply);
|
||||
if (!field) return;
|
||||
var start = field.selectionStart || 0;
|
||||
var end = field.selectionEnd || 0;
|
||||
var before = field.value.slice(0, start);
|
||||
var insert = (before && !/\n$/.test(before) ? '\n' : '') + select.value;
|
||||
var next = before + insert + field.value.slice(end);
|
||||
if (next.length > field.maxLength) {
|
||||
feedback(active, strings.tooLong, true, false);
|
||||
} else {
|
||||
field.value = next;
|
||||
field.focus();
|
||||
field.setSelectionRange(start + insert.length, start + insert.length);
|
||||
validateText(field);
|
||||
counter(field);
|
||||
}
|
||||
select.value = '';
|
||||
});
|
||||
|
||||
root.addEventListener('submit', async function (event) {
|
||||
var form = event.target.closest('[data-aksrt-ticket-form]');
|
||||
if (!form) return;
|
||||
event.preventDefault();
|
||||
if (saving || loading || stale || !active) return;
|
||||
form.querySelectorAll('input, textarea').forEach(validateText);
|
||||
if (!form.reportValidity()) return;
|
||||
var kind = form.dataset.aksrtTicketForm;
|
||||
var body = JSON.stringify(values(form));
|
||||
var remaining = drafts(form);
|
||||
var controller = new AbortController();
|
||||
var timer = setTimeout(function () { controller.abort(); }, 30000);
|
||||
busy(true);
|
||||
feedback(active, strings.saving, false, false);
|
||||
try {
|
||||
var data = await request(form.action, {
|
||||
method: 'POST',
|
||||
headers: { 'Content-Type': 'application/json', 'X-WP-Nonce': config.restNonce },
|
||||
body: body,
|
||||
signal: controller.signal,
|
||||
});
|
||||
clearTimeout(timer);
|
||||
baselines.set(form, values(form));
|
||||
if (kind === 'create') {
|
||||
var source = opener;
|
||||
busy(false);
|
||||
await new Promise(function (resolve) {
|
||||
createDialog.addEventListener('close', resolve, { once: true });
|
||||
createDialog.close();
|
||||
});
|
||||
await openDetail(data.id, source, true, strings.created);
|
||||
} else {
|
||||
if (kind !== 'status') form.reset();
|
||||
baselines.set(form, values(form));
|
||||
await loadDetail(ticketId, true, strings[kind], remaining);
|
||||
}
|
||||
} catch (error) {
|
||||
var reload = !error.confirmed || [401, 403, 404].indexOf(error.status) !== -1;
|
||||
stale = reload || error.status === 409;
|
||||
retryPage = reload || (kind === 'create' && stale);
|
||||
if (error.status === 404) updateUrl(0);
|
||||
feedback(active, error.confirmed ? error.message : strings.uncertain, true, stale);
|
||||
} finally {
|
||||
clearTimeout(timer);
|
||||
busy(false);
|
||||
lockStaleForms();
|
||||
}
|
||||
});
|
||||
|
||||
[createDialog, detailDialog].forEach(function (dialog) {
|
||||
function outside(event) {
|
||||
var rect = dialog.getBoundingClientRect();
|
||||
return event.clientX < rect.left || event.clientX > rect.right || event.clientY < rect.top || event.clientY > rect.bottom;
|
||||
}
|
||||
dialog.addEventListener('pointerdown', function (event) { pointerOutside = event.target === dialog && outside(event); });
|
||||
dialog.addEventListener('pointercancel', function () { pointerOutside = false; });
|
||||
dialog.addEventListener('click', function (event) {
|
||||
if (event.target.closest('[data-aksrt-dialog-close]') || (pointerOutside && event.target === dialog && outside(event))) {
|
||||
event.preventDefault();
|
||||
close();
|
||||
}
|
||||
pointerOutside = false;
|
||||
});
|
||||
dialog.addEventListener('cancel', function (event) { event.preventDefault(); close(); });
|
||||
dialog.addEventListener('close', function () {
|
||||
var previous = opener;
|
||||
var previousId = ticketId;
|
||||
if (readController) readController.abort();
|
||||
generation += 1;
|
||||
readController = null;
|
||||
loading = false;
|
||||
stale = false;
|
||||
savedDrafts = {};
|
||||
savedMessage = '';
|
||||
if (dialog === detailDialog) {
|
||||
panel.replaceChildren();
|
||||
updateUrl(0);
|
||||
} else {
|
||||
var form = dialog.querySelector('form');
|
||||
if (form) form.reset();
|
||||
setupForms(dialog);
|
||||
}
|
||||
active = null;
|
||||
opener = null;
|
||||
ticketId = 0;
|
||||
document.documentElement.classList.remove('aksrt-ticket-modal-open');
|
||||
if (!previous || !previous.isConnected) previous = root.querySelector('[data-aksrt-ticket-view="' + previousId + '"]') || root.querySelector('[data-aksrt-dialog-open]');
|
||||
if (previous) previous.focus();
|
||||
});
|
||||
});
|
||||
|
||||
window.addEventListener('beforeunload', function (event) {
|
||||
if (!saving && !dirty()) return;
|
||||
event.preventDefault();
|
||||
event.returnValue = '';
|
||||
});
|
||||
setupForms(createDialog);
|
||||
var initialId = parseInt(new URL(window.location.href).searchParams.get('id'), 10);
|
||||
if (initialId > 0) openDetail(initialId, root.querySelector('[data-aksrt-ticket-view="' + initialId + '"]'));
|
||||
})();
|
||||
Reference in new issue
Block a user