feat(tickets): make ticket title/content/reply length limits configurable
Add ticket_title_max / ticket_content_max / ticket_reply_max to the users/ticket schema (PHP + SPA) with clamped TicketSettings readers. All write paths (front REST, admin REST, note REST, native admin page) and front-end maxlength/counters now read the configured limits. Remove the hardcoded TICKET_CONTENT_MAX constant. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
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@@ -22,6 +22,7 @@
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var settings = core.settings;
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var attachmentEnabled = core.attachmentEnabled;
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var attachmentMax = core.attachmentMax;
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var lengthMax = core.lengthMax;
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var escapeHtml = core.escapeHtml;
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var notyf = core.notyf;
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var request = core.request;
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@@ -448,11 +449,11 @@
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+ attachTrayHtml()
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+ '<div class="aksrt-ticket-composer__input">'
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+ '<label class="screen-reader-text" for="' + fieldId + '">回复内容</label>'
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+ '<textarea id="' + fieldId + '" name="reply" rows="2" maxlength="3000"'
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+ '<textarea id="' + fieldId + '" name="reply" rows="2" maxlength="' + lengthMax('reply') + '"'
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+ ' placeholder="补充说明或回复客服…"></textarea></div>'
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+ '<div class="aksrt-ticket-composer__bar">'
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+ '<span class="aksrt-ticket-composer__hint">Ctrl + Enter 发送</span>'
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+ '<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="reply">0 / 3000</span>'
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+ '<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="reply">0 / ' + lengthMax('reply') + '</span>'
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+ '<button type="submit" class="btn-primary" data-aksrt-ticket-submit>' + icon('fa-paper-plane') + '发送</button>'
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+ '</div></form>';
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}
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@@ -642,8 +643,8 @@
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html += field(
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'<label for="aksrt-ticket-f-title">工单标题<em aria-hidden="true">*</em></label>',
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'<input id="aksrt-ticket-f-title" type="text" name="title" maxlength="200" autocomplete="off" placeholder="一句话概括问题,如:支付成功但会员未开通">',
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'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="title">0 / 200</span>'
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'<input id="aksrt-ticket-f-title" type="text" name="title" maxlength="' + lengthMax('title') + '" autocomplete="off" placeholder="一句话概括问题,如:支付成功但会员未开通">',
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'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="title">0 / ' + lengthMax('title') + '</span>'
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);
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html += '<fieldset class="aksrt-ticket-field aksrt-ticket-types" data-aksrt-ticket-types>'
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@@ -667,8 +668,8 @@
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html += field(
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'<label for="aksrt-ticket-f-content">问题描述<em aria-hidden="true">*</em></label>',
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'<textarea id="aksrt-ticket-f-content" name="content" rows="5" maxlength="5000" placeholder="请描述问题现象、发生时间、操作步骤等,信息越完整处理越快"></textarea>',
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'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="content">0 / 5000</span>'
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'<textarea id="aksrt-ticket-f-content" name="content" rows="5" maxlength="' + lengthMax('content') + '" placeholder="请描述问题现象、发生时间、操作步骤等,信息越完整处理越快"></textarea>',
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'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="content">0 / ' + lengthMax('content') + '</span>'
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);
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if (attachmentEnabled()) {
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