diff --git a/assets/css/admin/tickets.css b/assets/css/admin/tickets.css index aab900db..dcafc76a 100644 --- a/assets/css/admin/tickets.css +++ b/assets/css/admin/tickets.css @@ -62,7 +62,7 @@ html.aksrt-ticket-modal-open { overflow: hidden; scrollbar-gutter: stable; } .aksrt-ticket-dialog__foot > .aksrt-ticket-hint { margin-right: auto; } .aksrt-ticket-dialog [hidden] { display: none !important; } .aksrt-ticket-dialog textarea { box-sizing: border-box; width: 100%; min-height: 64px; resize: vertical; line-height: 1.65; } -.aksrt-ticket-dialog :is(input, select, textarea, button, a):focus-visible, +.aksrt-ticket-dialog :is(input, select, textarea, button, a, summary):focus-visible, .aksrt-ticket-conversation__scroll:focus-visible { outline: 2px solid var(--an-primary); outline-offset: 2px; box-shadow: none; } .aksrt-ticket-dialog button:disabled { cursor: default; opacity: .6; } .aksrt-ticket-feedback { display: flex; flex: none; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 24px; color: #176b3d; background: var(--an-primary-soft); border-bottom: 1px solid color-mix(in srgb, var(--an-primary) 18%, transparent); font-size: 13px; } @@ -74,7 +74,8 @@ html.aksrt-ticket-modal-open { overflow: hidden; scrollbar-gutter: stable; } .aksrt-ticket-detail { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; } .aksrt-ticket-detail__main, .aksrt-ticket-detail__side { display: flex; flex-direction: column; gap: 16px; min-width: 0; } -.aksrt-ticket-detail__side { position: sticky; top: 0; } +/* 侧栏不超过弹窗正文可视高度（变量由脚本按正文尺寸写入，减去上下内边距），超出时栏内滚动。 */ +.aksrt-ticket-detail__side { position: sticky; top: 0; max-height: calc(var(--aksrt-ticket-panel-height, calc(100dvh - 160px)) - 32px); overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; } .aksrt-ticket-conversation, .aksrt-ticket-composer--reply, .aksrt-ticket-detail__card { background: var(--an-card); border: 1px solid var(--an-border); border-radius: var(--an-radius); } @@ -118,7 +119,6 @@ html.aksrt-ticket-modal-open { overflow: hidden; scrollbar-gutter: stable; } .aksrt-ticket-composer--reply { padding: 14px 16px 16px; } .aksrt-ticket-composer__head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; margin-bottom: 8px; } .aksrt-ticket-composer__head label { color: var(--an-text); font-size: 14px; font-weight: 600; } -.aksrt-ticket-composer--note .aksrt-ticket-composer__head label { font-size: 13px; font-weight: 500; } .aksrt-ticket-composer__box { background: var(--an-card); border: 1px solid var(--an-border); border-radius: var(--an-radius-sm); transition: border-color .15s, box-shadow .15s; } .aksrt-ticket-composer__box:focus-within { border-color: var(--an-primary); box-shadow: 0 0 0 2px color-mix(in srgb, var(--an-primary) 18%, transparent); } .aksrt-native .aksrt-ticket-composer__box textarea { display: block; padding: 10px 12px; background: transparent; border: 0; border-radius: var(--an-radius-sm) var(--an-radius-sm) 0 0; box-shadow: none; } @@ -147,15 +147,27 @@ html.aksrt-ticket-modal-open { overflow: hidden; scrollbar-gutter: stable; } .aksrt-ticket-detail__private { background: #fffbf0; border-color: #f3e2b6; } .aksrt-ticket-detail__private .aksrt-ticket-section-head { margin-bottom: 4px; } .aksrt-ticket-detail__private > .aksrt-ticket-hint { margin: 0 0 12px; color: #a26b07; } -.aksrt-ticket-detail__notes { display: flex; flex-direction: column; gap: 8px; max-height: 240px; margin: 0 0 12px; padding: 0; overflow-y: auto; list-style: none; } +.aksrt-ticket-detail__notes { max-height: 240px; margin: 0 0 12px; overflow-y: auto; overscroll-behavior: contain; } +.aksrt-ticket-detail__notes ol { display: flex; flex-direction: column; gap: 8px; margin: 0; padding: 0; list-style: none; } +.aksrt-ticket-detail__notes-older { margin-bottom: 8px; } +.aksrt-ticket-detail__notes-older > summary { display: flex; align-items: center; gap: 6px; padding: 2px 0; color: #a26b07; font-size: 12px; cursor: pointer; list-style: none; } +.aksrt-ticket-detail__notes-older > summary::-webkit-details-marker { display: none; } +.aksrt-ticket-detail__notes-older > summary::before { content: ""; flex: none; width: 5px; height: 5px; border-right: 1.5px solid currentColor; border-bottom: 1.5px solid currentColor; transform: rotate(-45deg); transition: transform .15s; } +.aksrt-ticket-detail__notes-older[open] > summary::before { transform: rotate(45deg); } +.aksrt-ticket-detail__notes-older > summary:hover { color: #7a5005; } +.aksrt-ticket-detail__notes-older > ol { margin-top: 8px; } .aksrt-ticket-detail__notes li { margin: 0; padding: 8px 10px; background: var(--an-card); border: 1px solid #f3e2b6; border-radius: var(--an-radius-sm); font-size: 13px; line-height: 1.6; overflow-wrap: anywhere; } .aksrt-ticket-detail__note-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 4px; margin-bottom: 4px; font-size: 12px; } .aksrt-ticket-detail__note-head time { color: var(--an-muted); font-variant-numeric: tabular-nums; } .aksrt-ticket-detail__private .aksrt-ticket-composer__box { border-color: #f3e2b6; } +/* 备注输入平时收成一行；聚焦或已有内容时展开为多行并显示提交栏。卡片标题已说明用途，标签仅供读屏。 */ +.aksrt-ticket-composer--note .aksrt-ticket-composer__head { position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; } +.aksrt-ticket-composer--note:not(:focus-within):has(textarea:placeholder-shown) textarea { height: 42px; min-height: 0; resize: none; overflow: hidden; } +.aksrt-ticket-composer--note:not(:focus-within):has(textarea:placeholder-shown) .aksrt-ticket-composer__bar { display: none; } @media (max-width: 960px) { .aksrt-ticket-detail { grid-template-columns: minmax(0, 1fr); } - .aksrt-ticket-detail__side { position: static; } + .aksrt-ticket-detail__side { position: static; max-height: none; overflow: visible; } } @media (max-width: 600px) { .aksrt-ticket-dialog, diff --git a/assets/js/admin-tickets.js b/assets/js/admin-tickets.js index 4cbc6538..449c0cb4 100644 --- a/assets/js/admin-tickets.js +++ b/assets/js/admin-tickets.js @@ -202,6 +202,8 @@ updateUrl(id, data.page); setupForms(panel, restore); showLatest(false); + var notes = panel.querySelector('.aksrt-ticket-detail__notes'); + if (notes) notes.scrollTop = notes.scrollHeight; stale = false; savedDrafts = {}; savedMessage = ''; @@ -405,6 +407,12 @@ // scroll 不冒泡，用捕获监听会话容器。 panel.addEventListener('scroll', syncLatest, true); + // 把正文可视高度写给 CSS，用于限制右侧栏高度。 + if (typeof ResizeObserver === 'function') { + new ResizeObserver(function () { + panel.style.setProperty('--aksrt-ticket-panel-height', panel.clientHeight + 'px'); + }).observe(panel); + } window.addEventListener('beforeunload', function (event) { if (!saving && !dirty()) return; diff --git a/src/Admin/Native/UsersMenusTicketsDetail.php b/src/Admin/Native/UsersMenusTicketsDetail.php index 8a84575b..821ce0be 100644 --- a/src/Admin/Native/UsersMenusTicketsDetail.php +++ b/src/Admin/Native/UsersMenusTicketsDetail.php @@ -175,21 +175,32 @@ trait UsersMenusTicketsDetail { return $options; } + /** 默认只展示最新 3 条备注，更早的收进原生
，避免历史备注撑满侧栏。 */ private function ticket_notes_card(int $id): string { $notes = TicketNoteService::for_ticket($id); + $visible = 3; $html = '

' . esc_html__('内部备注', 'aksrt'); if ($notes !== []) { $html .= ' ' . count($notes) . ''; } $html .= '

' . esc_html__('仅管理员可见，不会发送给用户。', 'aksrt') . '

'; if ($notes !== []) { - $html .= '
    '; - foreach ($notes as $note) { - $html .= '
  1. ' . esc_html((string) $note['admin_name']) . '
    ' . nl2br(esc_html((string) $note['content'])) . '
    2. '; + $older = array_slice($notes, 0, -$visible); + $html .= '
    '; + if ($older !== []) { + $html .= '
    ' . esc_html(sprintf(__('更早的 %d 条备注', 'aksrt'), count($older))) . '' . $this->ticket_notes_list($older) . '
    '; } - $html .= '
'; + $html .= $this->ticket_notes_list(array_slice($notes, -$visible)) . ''; } - return $html . $this->ticket_composer('note', $id, 'aksrt-ticket-note-' . $id, __('添加备注', 'aksrt'), '', __('记录处理进展、排查结论…', 'aksrt'), 2, '', __('添加内部备注', 'aksrt'), false) . '
'; + return $html . $this->ticket_composer('note', $id, 'aksrt-ticket-note-' . $id, __('添加备注', 'aksrt'), '', __('记录处理进展、排查结论…', 'aksrt'), 3, '', __('添加内部备注', 'aksrt'), false) . ''; + } + + private function ticket_notes_list(array $notes): string { + $html = '
    '; + foreach ($notes as $note) { + $html .= '
  1. ' . esc_html((string) $note['admin_name']) . '
    ' . nl2br(esc_html((string) $note['content'])) . '
    2. '; + } + return $html . '
'; } private function ticket_attachments_html(array $urls): string {