';
- echo '
' . esc_html__('工单管理', 'aksrt') . '
';
+ echo '
';
+ echo '
' . esc_html__('工单管理', 'aksrt') . '
';
printf(
- '
%s
',
+ '
%s',
esc_url(admin_url('admin.php?page=aksrt-settings#/users/ticket')),
esc_html__('工单配置（部门 / 状态 / 预设回复）', 'aksrt')
);
- echo ''; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
+ echo '';
$this->render_ticket_notices();
+ $this->render_ticket_create_form();
$this->render_ticket_list_tab();
echo '
';
}
- /** 写操作后的 redirect 提示（aksrt_pay_msg 同款模式）。 */
+ /** 写操作后的 redirect 提示：成功绿色、失败红色。 */
private function render_ticket_notices(): void {
if (empty($_GET['aksrt_ticket_msg'])) {
return;
}
$code = sanitize_key((string) wp_unslash($_GET['aksrt_ticket_msg']));
$messages = [
- 'updated' => __('工单状态已更新。', 'aksrt'),
- 'failed' => __('工单状态更新失败：当前状态不允许该操作。', 'aksrt'),
- 'replied' => __('回复已提交。', 'aksrt'),
- 'reply_failed' => __('回复提交失败。', 'aksrt'),
- 'note_saved' => __('备注已保存。', 'aksrt'),
- 'note_deleted' => __('备注已删除。', 'aksrt'),
- 'created' => __('工单已创建。', 'aksrt'),
- 'create_failed' => __('工单创建失败。', 'aksrt'),
+ 'updated' => [__('工单已更新。', 'aksrt'), true],
+ 'failed' => [__('操作失败：当前状态不允许该操作，或提交内容无效。', 'aksrt'), false],
+ 'replied' => [__('回复已提交，用户将收到通知。', 'aksrt'), true],
+ 'reply_failed' => [__('回复提交失败：内容为空、超长或工单已关闭。', 'aksrt'), false],
+ 'note_saved' => [__('备注已添加。', 'aksrt'), true],
+ 'created' => [__('工单已创建，用户将收到通知。', 'aksrt'), true],
+ 'create_failed' => [__('工单创建失败：请检查用户 ID、部门、标题与内容。', 'aksrt'), false],
];
if (!isset($messages[$code])) {
return;
}
- printf('
', esc_html($messages[$code]));
+ [$text, $ok] = $messages[$code];
+ printf(
+ '
',
+ $ok ? 'notice-success' : 'notice-error',
+ esc_html($text)
+ );
}
/**
- * 写操作：统一入口，按 $action 分发。nonce 以 action + id 为单位，
- * 与 PayOrders 的行内处理表单同模式。
- *
- * 部门 / 状态 / 预设回复的写操作已迁至 SPA「工单中心」（TicketConfigRest）。
+ * 写操作：统一入口，按 $action 分发。nonce 以 action + id 为单位。
*/
public function handle_ticket_update(): void {
if (!current_user_can(self::CAPABILITY)) {
@@ -88,6 +108,7 @@ trait UsersMenusTicketsCenter {
check_admin_referer('aksrt_ticket_' . $action . '_' . $id);
$code = 'failed';
+ $open_id = $id;
switch ($action) {
case 'status':
$code = $this->ticket_action_status($id);
@@ -99,14 +120,29 @@ trait UsersMenusTicketsCenter {
$code = $this->ticket_action_note($id);
break;
case 'create':
- $code = $this->ticket_action_create();
+ $code = $this->ticket_action_create($open_id);
break;
}
- wp_safe_redirect(add_query_arg(
- ['page' => self::TICKET_PAGE_SLUG, 'aksrt_ticket_msg' => $code],
- admin_url('users.php')
- ));
+ $this->ticket_redirect($code, $open_id, $action !== 'create');
+ }
+
+ /**
+ * 回到来源视图（保留筛选 / 分页），并保持处理中的工单展开。
+ * 新建工单回到默认视图：新单可能不满足来源筛选。
+ */
+ private function ticket_redirect(string $code, int $open_id, bool $keep_view): void {
+ $target = $this->ticket_page_url();
+ $referer = $keep_view ? wp_get_referer() : false;
+ if (is_string($referer) && str_contains($referer, 'page=' . self::TICKET_PAGE_SLUG)) {
+ $target = remove_query_arg(['aksrt_ticket_msg', 'id'], $referer);
+ }
+ $args = ['aksrt_ticket_msg' => $code];
+ if ($open_id > 0) {
+ $args['id'] = $open_id;
+ }
+ $url = add_query_arg($args, $target);
+ wp_safe_redirect($open_id > 0 ? $url . '#aksrt-ticket-' . $open_id : $url);
exit;
}
@@ -124,20 +160,24 @@ trait UsersMenusTicketsCenter {
if (!\AKSRT\Ticket\TicketStatusService::can_transition((string) $ticket['status'], $to)) {
return 'failed';
}
- $fields = ['status' => $to];
+ $fields = ['status' => $to, 'updated_at' => current_time('mysql')];
$type_id = isset($_POST['ticket_type_id']) ? absint($_POST['ticket_type_id']) : 0;
if ($type_id > 0 && \AKSRT\Ticket\TicketTypeService::exists($type_id)) {
$fields['ticket_type_id'] = $type_id;
}
- $admin_id = isset($_POST['admin_id']) ? absint($_POST['admin_id']) : 0;
- if ($admin_id > 0 && get_userdata($admin_id)) {
- $fields['admin_id'] = $admin_id;
+ if (isset($_POST['admin_id'])) {
+ // 0 = 取消指派；其余必须是存在的用户。
+ $admin_id = absint($_POST['admin_id']);
+ if ($admin_id === 0 || get_userdata($admin_id)) {
+ $fields['admin_id'] = $admin_id;
+ }
}
if (!$repo->update_fields($id, $fields)) {
return 'failed';
}
+ $was_closed = \AKSRT\Ticket\TicketStatusService::is_closed((string) $ticket['status']);
$ticket = array_merge($ticket, $fields);
- if ($to === \AKSRT\Ticket\TicketStatusService::KEY_CLOSED) {
+ if ($to === \AKSRT\Ticket\TicketStatusService::KEY_CLOSED && !$was_closed) {
\AKSRT\Ticket\TicketNotifier::closed($ticket, 'admin');
}
return 'updated';
@@ -153,9 +193,8 @@ trait UsersMenusTicketsCenter {
if ($ticket === null || !empty($ticket['is_closed'])) {
return 'reply_failed';
}
- $content = isset($_POST['content']) ? sanitize_textarea_field((string) wp_unslash($_POST['content'])) : '';
- $content = trim($content);
- if ($content === '' || mb_strlen($content) > 3000) {
+ $content = trim($this->ticket_post_textarea('content'));
+ if ($content === '' || mb_strlen($content) > self::TICKET_CONTENT_MAX) {
return 'reply_failed';
}
$reply_id = $repo->create_reply($id, 'admin', get_current_user_id(), $content, [], 0);
@@ -169,48 +208,54 @@ trait UsersMenusTicketsCenter {
}
/** @return string 提示码 */
- private function ticket_action_note(int $id): string { if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketNoteService')) {
+ private function ticket_action_note(int $id): string {
+ if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketNoteService')) {
return 'failed';
}
- $note_id = isset($_POST['note_id']) ? absint($_POST['note_id']) : 0;
- $content = isset($_POST['content']) ? sanitize_textarea_field((string) wp_unslash($_POST['content'])) : '';
- $content = trim($content);
- if ($content === '') {
+ $content = trim($this->ticket_post_textarea('content'));
+ if ($content === '' || mb_strlen($content) > self::TICKET_CONTENT_MAX) {
return 'failed';
}
- if ($note_id > 0) {
- return \AKSRT\Ticket\TicketNoteService::update($note_id, $content) ? 'note_saved' : 'failed';
- }
return \AKSRT\Ticket\TicketNoteService::create($id, $content, get_current_user_id()) > 0
? 'note_saved'
: 'failed';
}
- /** @return string 提示码 */
- private function ticket_action_create(): string {
+ /**
+ * @param int $new_id 输出：新工单 ID（成功时）
+ * @return string 提示码
+ */
+ private function ticket_action_create(int &$new_id): string {
+ $new_id = 0;
if (!class_exists('\AKSRT\Ticket\TicketRepository')) {
return 'create_failed';
}
$user_id = isset($_POST['user_id']) ? absint($_POST['user_id']) : 0;
- $title = isset($_POST['title']) ? sanitize_text_field((string) wp_unslash($_POST['title'])) : '';
- $title = trim($title);
- $content = isset($_POST['content']) ? sanitize_textarea_field((string) wp_unslash($_POST['content'])) : '';
- $content = trim($content);
+ $title = isset($_POST['title']) ? trim(sanitize_text_field((string) wp_unslash($_POST['title']))) : '';
+ $content = trim($this->ticket_post_textarea('content'));
$type_id = isset($_POST['ticket_type_id']) ? absint($_POST['ticket_type_id']) : 0;
- if ($user_id <= 0 || !get_userdata($user_id) || $title === '' || $content === '') {
+ if ($user_id <= 0 || !get_userdata($user_id) || $title === '' || mb_strlen($title) > 200) {
+ return 'create_failed';
+ }
+ if ($content === '' || mb_strlen($content) > self::TICKET_CONTENT_MAX) {
return 'create_failed';
}
if (!\AKSRT\Ticket\TicketTypeService::exists($type_id)) {
return 'create_failed';
}
- $id = \AKSRT\Ticket\TicketRepository::get_instance()->create([
+ $order_number = \AKSRT\Ticket\TicketSettings::order_link_enabled() && isset($_POST['order_number'])
+ ? sanitize_text_field((string) wp_unslash($_POST['order_number']))
+ : '';
+
+ $repo = \AKSRT\Ticket\TicketRepository::get_instance();
+ $id = $repo->create([
'ticket_num' => \AKSRT\Ticket\TicketNumber::generate(),
'user_id' => $user_id,
'title' => $title,
'ticket_type_id' => $type_id,
'content' => $content,
- 'order_number' => isset($_POST['order_number']) ? sanitize_text_field((string) wp_unslash($_POST['order_number'])) : '',
+ 'order_number' => $order_number,
'status' => \AKSRT\Ticket\TicketStatusService::KEY_ADMIN_REPLIED,
'post_admin_id' => get_current_user_id(),
'admin_id' => get_current_user_id(),
@@ -218,13 +263,18 @@ trait UsersMenusTicketsCenter {
if ($id <= 0) {
return 'create_failed';
}
- $ticket = \AKSRT\Ticket\TicketRepository::get_instance()->find($id);
+ $new_id = $id;
+ $ticket = $repo->find($id);
if (is_array($ticket)) {
\AKSRT\Ticket\TicketNotifier::user_replied($ticket);
}
return 'created';
}
+ private function ticket_post_textarea(string $key): string {
+ return isset($_POST[$key]) ? sanitize_textarea_field((string) wp_unslash($_POST[$key])) : '';
+ }
+
private function ticket_page_url(array $extra = []): string {
return add_query_arg(
array_merge(['page' => self::TICKET_PAGE_SLUG], $extra),
@@ -232,20 +282,12 @@ trait UsersMenusTicketsCenter {
);
}
- /** 工单页共享样式（徽章取状态颜色）。 */
- private function ticket_page_css(): string {
- return '.aksrt-ticket-badge{display:inline-block;padding:2px 10px;border-radius:999px;'
- . 'background:color-mix(in srgb,var(--aksrt-ticket-color,#6b7280) 14%,transparent);'
- . 'color:var(--aksrt-ticket-color,#6b7280);font-size:12px;font-weight:600;line-height:1.6;}'
- . '.aksrt-ticket-detail{display:grid;gap:10px;padding:12px;border:1px solid #dcdcde;border-radius:6px;background:#fff;}'
- . '.aksrt-ticket-detail__content,.aksrt-ticket-detail__reply-body{white-space:pre-wrap;word-break:break-word;}'
- . '.aksrt-ticket-detail__replies{display:grid;gap:8px;margin:0;padding:0;list-style:none;}'
- . '.aksrt-ticket-detail__replies li{padding:10px 12px;border-left:3px solid #c3c4c7;border-radius:4px;background:#f6f7f7;}'
- . '.aksrt-ticket-detail__replies li.is-admin{border-left-color:#2271b1;background:#f0f6fc;}'
- . '.aksrt-ticket-detail__reply-head time{color:#646970;font-size:11px;}'
- . '.aksrt-ticket-detail__quote{margin:0 0 6px;padding:6px 10px;border-left:3px solid #dcdcde;background:#fff;color:#50575e;font-size:12px;}'
- . '.aksrt-ticket-detail__notes{display:grid;gap:6px;margin:0;padding:0;list-style:none;}'
- . '.aksrt-ticket-detail__notes time{color:#646970;font-size:11px;}'
- . '.aksrt-ticket-detail__closed{margin:0;color:#8c8f94;font-size:12px;}';
+ /** admin_post 表单开头：action + ticket_action + ticket_id（nonce 由调用方各自输出）。 */
+ private function ticket_form_open(string $ticket_action, int $id, string $class = ''): string {
+ return '
';
+ return $html;
+ }
+
+ /** @param array
$ticket */
+ private function ticket_info_card(array $ticket): string {
+ $rows = [
+ __('工单号', 'aksrt') => '' . esc_html((string) $ticket['ticket_num']) . '',
+ __('状态', 'aksrt') => ''
+ . esc_html((string) $ticket['status_label']) . '',
+ __('用户', 'aksrt') => $this->ticket_user_chip((int) $ticket['user_id'], (string) $ticket['user_name']),
+ __('部门', 'aksrt') => esc_html((string) $ticket['ticket_type_name'] !== '' ? (string) $ticket['ticket_type_name'] : '—'),
+ __('跟进人', 'aksrt') => (int) $ticket['admin_id'] > 0
+ ? esc_html((string) $ticket['admin_name'])
+ : '' . esc_html__('未指派', 'aksrt') . '',
+ ];
+ if ((string) $ticket['order_number'] !== '') {
+ $rows[__('关联订单', 'aksrt')] = '' . esc_html((string) $ticket['order_number']) . '';
+ }
+ $rows[__('提交时间', 'aksrt')] = esc_html((string) $ticket['post_time']);
+ $rows[__('最后回复', 'aksrt')] = esc_html((string) $ticket['last_reply_time'] !== '' ? (string) $ticket['last_reply_time'] : '—');
+
+ $html = '';
+ foreach ($rows as $label => $value) {
+ $html .= '- ' . esc_html($label) . '
- ' . $value . '
';
+ }
+ return $html . '
';
+ }
+
+ /** 处理表单：状态仅列出 can_transition 允许的目标。 */
+ private function ticket_status_form(array $ticket): string {
+ $id = (int) $ticket['id'];
+ $from = (string) $ticket['status'];
+
+ $html = '';
+ $html .= '' . esc_html__('处理', 'aksrt') . '
';
+ $html .= $this->ticket_form_open('status', $id, 'aksrt-ticket-detail__status-form');
+ $html .= wp_nonce_field('aksrt_ticket_status_' . $id, '_wpnonce', true, false);
+
+ $html .= '';
+
+ $html .= '';
+
+ $html .= '';
+
+ $html .= '';
+ $html .= '';
+ return $html;
+ }
+
+ /** @return array 可指派的管理员 user_id => 显示名（单请求内缓存）。 */
+ private function ticket_admin_options(): array {
+ static $options = null;
+ if ($options === null) {
+ $options = [];
+ foreach (get_users([
+ 'capability' => self::CAPABILITY,
+ 'fields' => ['ID', 'display_name'],
+ 'orderby' => 'display_name',
+ 'number' => 200,
+ ]) as $user) {
+ $options[(int) $user->ID] = (string) $user->display_name;
+ }
+ }
+ return $options;
+ }
+
+ private function ticket_message_head(int $user_id, string $name, string $role, string $time): string {
+ $avatar = function_exists('aksrt_get_avatar_url') ? aksrt_get_avatar_url($user_id, 64) : '';
+ return ''
+ . ($avatar !== '' ? ' . ')
' : '')
+ . '' . esc_html($name !== '' ? $name : '#' . $user_id) . ''
+ . '' . esc_html($role) . ''
+ . '';
+ }
+
+ /** @param list $urls 图片附件（TicketAttachment 已清洗） */
+ private function ticket_attachments_html(array $urls): string {
+ if ($urls === []) {
+ return '';
+ }
+ $html = '';
+ foreach ($urls as $url) {
+ $html .= '- '
+ . '
 $url) . ')
';
+ }
+ return $html . '
';
+ }
+}
diff --git a/src/Admin/Native/UsersMenusTicketsList.php b/src/Admin/Native/UsersMenusTicketsList.php
index d0b6bee8..193dcf7b 100644
--- a/src/Admin/Native/UsersMenusTicketsList.php
+++ b/src/Admin/Native/UsersMenusTicketsList.php
@@ -1,6 +1,8 @@
折叠，失败回跳时自动展开。 */
+ private function render_ticket_create_form(): void {
+ $types = \AKSRT\Ticket\TicketTypeService::all();
+ $failed = isset($_GET['aksrt_ticket_msg']) && sanitize_key((string) wp_unslash($_GET['aksrt_ticket_msg'])) === 'create_failed';
+
+ echo '';
+ echo '' . esc_html__('代客提交工单', 'aksrt') . '
';
+
+ if ($types === []) {
+ printf(
+ '%s %s
',
+ esc_html__('尚未配置工单部门，无法创建工单。', 'aksrt'),
+ esc_url(admin_url('admin.php?page=aksrt-settings#/users/ticket')),
+ esc_html__('前往配置', 'aksrt')
+ );
+ return;
+ }
+
+ echo $this->ticket_form_open('create', 0, 'aksrt-tickets-admin__create-form'); // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
+ wp_nonce_field('aksrt_ticket_create_0');
+ echo '';
+ printf(
+ '',
+ esc_html__('用户 ID', 'aksrt'),
+ esc_attr__('工单归属用户', 'aksrt')
+ );
+ echo '';
+ printf(
+ '',
+ esc_html__('标题', 'aksrt')
+ );
+ if (\AKSRT\Ticket\TicketSettings::order_link_enabled()) {
+ printf(
+ '',
+ esc_html__('关联订单', 'aksrt'),
+ esc_attr__('可选', 'aksrt')
+ );
+ }
+ printf(
+ '',
+ esc_html__('问题描述', 'aksrt'),
+ (int) self::TICKET_CONTENT_MAX
+ );
+ echo '
';
+ printf(
+ '',
+ esc_html__('创建后状态为「已回复」并由你跟进，用户会收到通知。', 'aksrt'),
+ esc_html__('创建工单', 'aksrt')
+ );
+ echo '';
+ }
+
private function render_ticket_list_tab(): void {
$status = isset($_GET['status']) ? sanitize_key((string) wp_unslash($_GET['status'])) : '';
$type_id = isset($_GET['ticket_type_id']) ? absint($_GET['ticket_type_id']) : 0;
$s = isset($_GET['s']) ? sanitize_text_field((string) wp_unslash($_GET['s'])) : '';
$paged = isset($_GET['paged']) ? max(1, (int) $_GET['paged']) : 1;
+ $open_id = isset($_GET['id']) ? absint($_GET['id']) : 0;
- $statuses = \AKSRT\Ticket\TicketStatusService::all();
- $types = \AKSRT\Ticket\TicketTypeService::all();
+ $filters = array_filter([
+ 'status' => $status,
+ 'ticket_type_id' => $type_id,
+ 's' => $s,
+ ], static fn($value): bool => $value !== '' && $value !== 0);
+ $view_url = $this->ticket_page_url(array_merge($filters, $paged > 1 ? ['paged' => $paged] : []));
- $base_url = remove_query_arg(['status', 'ticket_type_id', 's', 'paged', 'id'], $this->ticket_page_url());
-
- // 状态 subsubsub（完结态单独放最后，默认视图不显示已关闭工单）
- echo '';
- $links = ['' => __('全部', 'aksrt')];
- foreach ($statuses as $row) {
- if (!empty($row['is_closed'])) {
- continue;
- }
- $links[(string) $row['status_key']] = (string) $row['name'];
- }
- $i = 0;
- foreach ($links as $key => $label) {
- $url = $key === '' ? $base_url : add_query_arg('status', $key, $base_url);
- $sep = ++$i < count($links) ? ' |' : '';
- printf(
- '- %s%s
',
- $status === $key ? 'current' : '',
- esc_url($url),
- esc_html($label),
- esc_html($sep)
- );
- }
- echo '
';
-
- // 筛选 + 搜索
- echo '';
-
- // 新建工单入口
- printf(
- '',
- esc_html__('代客提交工单', 'aksrt')
- );
+ $this->render_ticket_status_views($status);
+ $this->render_ticket_filter_form($status, $type_id, $s);
$repo = \AKSRT\Ticket\TicketRepository::get_instance();
$result = $repo->paginate([
@@ -90,45 +96,31 @@ trait UsersMenusTicketsList {
], true);
$items = $result['items'];
$total = $result['total'];
- $open_id = isset($_GET['id']) ? absint($_GET['id']) : 0;
- echo '';
- echo '
';
+ echo '';
+ echo '
';
echo '';
- echo '| ' . esc_html__('状态', 'aksrt') . ' | ';
- echo '' . esc_html__('工单号', 'aksrt') . ' | ';
- echo '' . esc_html__('标题', 'aksrt') . ' | ';
- echo '' . esc_html__('部门', 'aksrt') . ' | ';
- echo '' . esc_html__('用户', 'aksrt') . ' | ';
- echo '' . esc_html__('跟进人', 'aksrt') . ' | ';
- echo '' . esc_html__('提交时间', 'aksrt') . ' | ';
- echo '' . esc_html__('最后回复', 'aksrt') . ' | ';
+ echo '' . esc_html__('工单', 'aksrt') . ' | ';
+ echo '' . esc_html__('状态', 'aksrt') . ' | ';
+ echo '' . esc_html__('部门', 'aksrt') . ' | ';
+ echo '' . esc_html__('用户', 'aksrt') . ' | ';
+ echo '' . esc_html__('跟进人', 'aksrt') . ' | ';
+ echo '' . esc_html__('最后活动', 'aksrt') . ' | ';
echo '
';
if ($items === []) {
- echo '| ' . esc_html__('暂无工单', 'aksrt') . ' |
';
+ $hint = $filters === []
+ ? __('暂无进行中的工单，已关闭工单可在「已关闭」视图查看。', 'aksrt')
+ : __('当前筛选条件下没有工单。', 'aksrt');
+ printf(
+ '%s%s |
',
+ esc_html__('暂无工单', 'aksrt'),
+ esc_html($hint)
+ );
}
foreach ($items as $ticket) {
- $is_open = $open_id === (int) $ticket['id'];
- printf(
- '| %s | '
- . '%s | %s | %s | %s | %s | '
- . '%s | %s |
',
- esc_attr((string) $ticket['status_color']),
- esc_html((string) $ticket['status_label']),
- esc_html((string) $ticket['ticket_num']),
- esc_url(add_query_arg('id', (int) $ticket['id'], $base_url)),
- esc_html((string) $ticket['title']),
- esc_html((string) $ticket['ticket_type_name']),
- esc_html((string) $ticket['user_name']),
- esc_html((string) $ticket['admin_name'] !== '' ? (string) $ticket['admin_name'] : '—'),
- esc_html((string) $ticket['post_time']),
- esc_html((string) $ticket['last_reply_time'] !== '' ? (string) $ticket['last_reply_time'] : '—')
- );
- if ($is_open) {
- echo '| ' . $this->render_ticket_detail_panel($ticket) . ' |
'; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
- }
+ $this->render_ticket_center_row($ticket, $view_url, $open_id === (int) $ticket['id']);
}
echo '
';
-
- // 工单正文
- $html .= '
';
-
- // 沟通记录
- $html .= '
' . esc_html__('沟通记录', 'aksrt') . '
';
- if ($replies === []) {
- $html .= '
' . esc_html__('暂无沟通记录', 'aksrt') . '
';
- }
- $html .= '
';
- foreach ($replies as $reply) {
- $who = (string) $reply['author_type'] === 'admin'
- ? sprintf(
- /* translators: %s admin name */
- __('管理员 %s', 'aksrt'),
- (string) $reply['author_name']
- )
- : (string) $reply['author_name'];
- $html .= '- ';
- $html .= '
' . esc_html($who) . ''
- . '
';
- if (is_array($reply['quote'] ?? null)) {
- $quote = $reply['quote'];
- $html .= ''
- . esc_html(!empty($quote['is_deleted']) ? __('原回复已删除', 'aksrt') : (string) $quote['content'])
- . '
';
- }
- $html .= '' . nl2br(esc_html((string) $reply['content'])) . '
';
- $html .= ' ';
- }
- $html .= '
';
-
- // 管理员回复：已完结工单不再给回复框，只提示已关闭。
- if (!empty($ticket['is_closed'])) {
- $html .= '
' . esc_html__('工单已关闭，无法继续回复。', 'aksrt') . '
';
- } else {
- $html .= '
';
- }
-
- // 状态迁移 / 部门 / 跟进人
- $html .= '
';
-
- // 后台备注
- $html .= '
' . esc_html__('后台备注', 'aksrt') . '
';
- if ($notes === []) {
- $html .= '
' . esc_html__('暂无备注', 'aksrt') . '
';
+ echo '';
+ echo '
';
+ printf(
+ '
',
+ esc_attr($s),
+ esc_attr__('工单号 / 标题', 'aksrt')
+ );
+ submit_button(__('筛选', 'aksrt'), '', '', false);
+ if ($type_id > 0 || $s !== '') {
+ printf(
+ '
%s',
+ esc_url($this->ticket_page_url($status === '' ? [] : ['status' => $status])),
+ esc_html__('清除筛选', 'aksrt')
+ );
}
- $html .= '
';
- $html .= '
';
+ echo '';
+ }
- $html .= '
'
+ . '| %5$s'
+ . ' %6$s%7$s
| '
+ . '%9$s | '
+ . '%10$s | '
+ . '%11$s | '
+ . '%12$s | '
+ . '%13$s %14$s |
',
+ $id,
+ ($is_open ? ' is-open' : '') . ($awaiting ? ' is-awaiting' : ''),
+ esc_url($toggle_url),
+ $is_open ? 'true' : 'false',
+ esc_html((string) $ticket['title']),
+ esc_html((string) $ticket['ticket_num']),
+ (string) $ticket['order_number'] !== ''
+ ? ' · ' . esc_html__('订单', 'aksrt') . ' ' . esc_html((string) $ticket['order_number'])
+ : '',
+ esc_attr((string) $ticket['status_color']),
+ esc_html((string) $ticket['status_label']),
+ esc_html((string) $ticket['ticket_type_name'] !== '' ? (string) $ticket['ticket_type_name'] : '—'),
+ $this->ticket_user_chip((int) $ticket['user_id'], (string) $ticket['user_name']), // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
+ (int) $ticket['admin_id'] > 0
+ ? esc_html((string) $ticket['admin_name'])
+ : '' . esc_html__('未指派', 'aksrt') . '',
+ esc_html($last),
+ esc_html(sprintf(
+ /* translators: %s submit time */
+ __('提交于 %s', 'aksrt'),
+ (string) $ticket['post_time']
+ ))
+ );
+
+ if ($is_open) {
+ echo '| ' . $this->render_ticket_detail_panel($ticket) . ' |
'; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
+ }
+ }
+
+ /** 头像 + 名称（链接到用户编辑页）。后台不走前台懒加载，直接输出 src。 */
+ private function ticket_user_chip(int $user_id, string $name): string {
+ $avatar = function_exists('aksrt_get_avatar_url') ? aksrt_get_avatar_url($user_id, 48) : '';
+ $label = $name !== '' ? $name : '#' . $user_id;
+ return ''
+ . ($avatar !== '' ? '' : '')
+ . '' . esc_html($label) . '';
}
}
diff --git a/tests/widget-system/ticket-native-admin-contract.test.cjs b/tests/widget-system/ticket-native-admin-contract.test.cjs
index 026ff6a8..fcbfcb11 100644
--- a/tests/widget-system/ticket-native-admin-contract.test.cjs
+++ b/tests/widget-system/ticket-native-admin-contract.test.cjs
@@ -42,16 +42,21 @@ test('write actions are nonce-protected and dispatched by action name', () => {
assert.ok(center.includes(`case '${action}':`), `dispatch case ${action} missing`);
}
- // nonce 以 action + id 为单位，行内表单各自带自己的 nonce（渲染在 List trait 中）。
+ // nonce 以 action + id 为单位，行内表单各自带自己的 nonce：
+ // 代客提交在 List trait，回复 / 状态 / 备注在 Detail trait。
// 删除类操作已迁至 SPA（n-dialog 二次确认），本页不再有 onsubmit=confirm 的小表单。
const list = read('src/Admin/Native/UsersMenusTicketsList.php');
+ const detail = read('src/Admin/Native/UsersMenusTicketsDetail.php');
+ assert.ok(list.includes("wp_nonce_field('aksrt_ticket_create_0')"), 'create nonce missing');
for (const hook of [
'aksrt_ticket_reply_',
'aksrt_ticket_status_',
'aksrt_ticket_note_',
]) {
- assert.ok(list.includes(hook), `nonce prefix ${hook} missing`);
+ assert.ok(detail.includes(hook), `nonce prefix ${hook} missing`);
}
+ assert.ok(center.includes('use UsersMenusTicketsDetail;'), 'detail trait not composed');
+ assert.ok(!detail.includes('ticket_tab'), 'ticket_tab hidden input must be gone');
// Tab 已移除，三个行内表单不再输出 ticket_tab 隐藏域。
assert.ok(!list.includes('ticket_tab'), 'ticket_tab hidden input must be gone');
assert.ok(!center.includes('onsubmit="return confirm('), 'config delete forms must be gone');
@@ -97,8 +102,11 @@ test('the ticket list paginates through the shared helper', () => {
});
test('detail panel renders replies, quote blocks and internal notes', () => {
- const list = read('src/Admin/Native/UsersMenusTicketsList.php');
- const body = list.slice(list.indexOf('private function render_ticket_detail_panel'));
+ const detail = read('src/Admin/Native/UsersMenusTicketsDetail.php');
+ const body = detail.slice(detail.indexOf('private function render_ticket_detail_panel'));
+ assert.ok(detail.includes('private function render_ticket_detail_panel'), 'detail renderer missing');
+ // 选项必须拼进返回值而不是直接 echo（历史 bug：printf 导致下拉框为空）。
+ assert.ok(!/\bprintf\(/.test(detail), 'detail panel must not echo via printf');
assert.match(body, /TicketNoteService::for_ticket/);
assert.match(body, /repo->replies\(\$id\)/);