' . esc_html__('工单信息', 'aksrt') . '
';
if ($editable) {
@@ -179,11 +175,21 @@ trait UsersMenusTicketsDetail {
return $options;
}
- private function ticket_message_head(int $user_id, string $name, string $role, string $time): string {
- $avatar = function_exists('aksrt_get_avatar_url') ? aksrt_get_avatar_url($user_id, 64) : '';
- return '
'
- . ($avatar !== '' ? ' . ')
' : '')
- . '' . esc_html($name !== '' ? $name : '#' . $user_id) . '' . esc_html($role) . '';
+ private function ticket_notes_card(int $id): string {
+ $notes = TicketNoteService::for_ticket($id);
+ $html = '
' . esc_html__('内部备注', 'aksrt');
+ if ($notes !== []) {
+ $html .= ' ' . count($notes) . '';
+ }
+ $html .= '
' . esc_html__('仅管理员可见，不会发送给用户。', 'aksrt') . '
';
+ if ($notes !== []) {
+ $html .= '';
+ foreach ($notes as $note) {
+ $html .= '' . esc_html((string) $note['admin_name']) . '
' . nl2br(esc_html((string) $note['content'])) . '
';
+ }
+ return $html . $this->ticket_composer('note', $id, 'aksrt-ticket-note-' . $id, __('添加备注', 'aksrt'), '', __('记录处理进展、排查结论…', 'aksrt'), 2, '', __('添加内部备注', 'aksrt'), false) . '';
}
private function ticket_attachments_html(array $urls): string {
diff --git a/tests/widget-system/ticket-native-admin-contract.test.cjs b/tests/widget-system/ticket-native-admin-contract.test.cjs
index 0e4c388d..658df7df 100644
--- a/tests/widget-system/ticket-native-admin-contract.test.cjs
+++ b/tests/widget-system/ticket-native-admin-contract.test.cjs
@@ -59,7 +59,9 @@ test('conversation, private notes and final-state confirmation remain distinct',
assert.match(detail, /TicketNoteService::for_ticket\(\$id\)/);
assert.match(detail, /TicketRepository::get_instance\(\)->replies\(\$id\)/);
assert.match(detail, /!empty\(\$quote\['is_deleted'\]\) \? __\('原回复已删除', 'aksrt'\)/);
- for (const action of ['reply', 'note', 'status']) assert.ok(detail.includes(`ticket_form_open('${action}'`));
+ for (const action of ['reply', 'note']) assert.ok(detail.includes(`ticket_composer('${action}'`));
+ assert.ok(detail.includes("ticket_form_open('status'"));
+ assert.match(detail, /return \$this->ticket_form_open\(\$action, \$id,/);
assert.match(detail, /aksrt-ticket-detail__closed/);
assert.match(detail, /TicketStatusService::can_transition\(\$from, \$key\)/);
assert.match(detail, /data-aksrt-ticket-close-confirm/);