Put the reply composer at the bottom of the conversation card so the
timeline and composer form one viewport-height panel; the send button is
visible on load and Ctrl/Cmd+Enter submits. Internal notes now open in a
dialog instead of expanding inline, so the sidebar no longer grows.
Remove the shared ticket_composer helper and the inline note expansion CSS;
both dialogs share ticket_dialog_head.
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Move "代客提交工单" back into a native <dialog> on the ticket list while
the ticket workspace stays a full page. Closing asks before discarding
input, ignores backdrop clicks, resets the form and returns focus; an
uncertain create result keeps the form locked behind "重新加载".
Remove the ?view=new create page route and its styles.
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Ticket handling on users.php?page=aksrt_tickets no longer uses dialogs.
The list, the workspace (?id=N) and the assisted create form (?view=new)
are server-rendered page views that carry the list filters and page
for going back. Writes still go through the ticket REST routes; on
success the page reloads with a native notice, and unsent drafts in
other forms survive the reload via sessionStorage. Uncertain or
conflicting writes lock every form and only offer a reload.
Remove dead code: UsersMenusTicketsDialogs, the aksrt_ticket_view AJAX
read and its nonce, dialog CSS/JS (backdrop, scroll lock, focus return,
read races) and the dialog runtime test. Fix the create link carrying
an unclamped page number on out-of-range list pages.
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Render the original question and replies as one chat-style timeline,
merge editor and toolbar into a shared composer for replies and notes,
and refresh sidebar cards. Remove superseded renderers and selectors.
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Move on-behalf ticket creation into a header dialog and load ticket handling on demand. Reuse the admin REST write path, preserve drafts and filters, and cover dialog and server boundaries with regression tests.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
- Status stat cards double as quick filters; debounced search with stale-response guard
- Card list with status stripe, windowed pagination, skeleton/empty/error states
- Detail dialog as chat timeline with in-place refresh, quote preview, Ctrl+Enter send
- Create form with department chips, inline validation, multi-image upload, success notice
- Split shared helpers into ticket-center-core.js and enqueue it before the panel script
- Drop dead data-aksrt-ticket-config and legacy colorful modal header
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
The old 售后 flow was an order-refund appendage: tickets were hard-bound to an
order number, users could only file them from 「我的订单」against a paid order,
and the admin action bottomed out at 「标记订单已退款」. It could not carry
account questions or feature requests that have nothing to do with an order.
Replace it with a general ticket system modelled on 魔方财务云's idcsmart_ticket:
title + department + description are required, linking an order is optional
(user's own paid orders only). Add departments, custom statuses, preset replies
and internal admin notes as four configuration surfaces. Conversation history
moves off the ticket row's JSON log into dedicated ticket_reply rows, which
unlocks quoted replies. Front end gets a 工单中心 panel under 我的服务; back end
moves from 支付中心 → 售后服务 to users.php → 工单管理.
Per CLAUDE.md's rewrite-over-compatibility rule: drop the old table, build new
ones, delete the old code. No dual paths, no data migration. The upstream
plugin's upstream/downstream delivery and internal-ticket conversion are
deliberately left out — both are multi-provider platform concerns with no
meaning on a single WordPress site.
Data: order_aftersale becomes six aksrt_ticket* tables (ticket, ticket_reply,
ticket_status, ticket_type, ticket_prereply, ticket_note). SCHEMA_VERSION
2.6.0 -> 3.0.0. Status and department seeds are idempotent; the default status
「待接单」is flagged as non-editable.
Domain: new src/Ticket/ (13 files, all under 460 lines). Attachments reuse
UserController::rest_upload_comment_image with a ticket-specific permission
callback, mirroring the existing /report/upload-image route rather than
growing a second upload path.
Notifications go through AKSRT\Messages\Message::send() and deep-link to the
right surface; email/SMS stay out of scope since the theme's mail and SMS
stacks are separate implementations.
Refund gate opens up: marking an order refunded no longer requires an in-flight
ticket, only that the order is paid.
Also generalise a hardcoded special case in tools/audit-admin-contracts.php —
schema domain inference now reads the parent directory instead of matching
"PostList" by name, so new leaf schema files need no per-name exception.
Verification:
php tools/audit-admin-contracts.php exit 0, errors=0
node --test (widget-system + admin) 664 pass / 0 fail
php -l over all new/changed files clean
node --check over all JS clean
npm run build + build:public clean
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
kate522andClaude Fable 5