The old 售后 flow was an order-refund appendage: tickets were hard-bound to an
order number, users could only file them from 「我的订单」against a paid order,
and the admin action bottomed out at 「标记订单已退款」. It could not carry
account questions or feature requests that have nothing to do with an order.
Replace it with a general ticket system modelled on 魔方财务云's idcsmart_ticket:
title + department + description are required, linking an order is optional
(user's own paid orders only). Add departments, custom statuses, preset replies
and internal admin notes as four configuration surfaces. Conversation history
moves off the ticket row's JSON log into dedicated ticket_reply rows, which
unlocks quoted replies. Front end gets a 工单中心 panel under 我的服务; back end
moves from 支付中心 → 售后服务 to users.php → 工单管理.
Per CLAUDE.md's rewrite-over-compatibility rule: drop the old table, build new
ones, delete the old code. No dual paths, no data migration. The upstream
plugin's upstream/downstream delivery and internal-ticket conversion are
deliberately left out — both are multi-provider platform concerns with no
meaning on a single WordPress site.
Data: order_aftersale becomes six aksrt_ticket* tables (ticket, ticket_reply,
ticket_status, ticket_type, ticket_prereply, ticket_note). SCHEMA_VERSION
2.6.0 -> 3.0.0. Status and department seeds are idempotent; the default status
「待接单」is flagged as non-editable.
Domain: new src/Ticket/ (13 files, all under 460 lines). Attachments reuse
UserController::rest_upload_comment_image with a ticket-specific permission
callback, mirroring the existing /report/upload-image route rather than
growing a second upload path.
Notifications go through AKSRT\Messages\Message::send() and deep-link to the
right surface; email/SMS stay out of scope since the theme's mail and SMS
stacks are separate implementations.
Refund gate opens up: marking an order refunded no longer requires an in-flight
ticket, only that the order is paid.
Also generalise a hardcoded special case in tools/audit-admin-contracts.php —
schema domain inference now reads the parent directory instead of matching
"PostList" by name, so new leaf schema files need no per-name exception.
Verification:
php tools/audit-admin-contracts.php exit 0, errors=0
node --test (widget-system + admin) 664 pass / 0 fail
php -l over all new/changed files clean
node --check over all JS clean
npm run build + build:public clean
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
The users-interaction sidebar entry 禁封/举报 was a redirect stub; it is
now a schema-driven settings page replicating the reference theme
field-for-field:
- user_ban_s / user_report_s switches, ban_preset_reason and
ban_appeal_keys as repeatable group rows ({t}), ban_appeal_desc and
user_report_desc HTML textareas with the reference default copy, and
user_report_img_s — keys, labels, help texts, defaults and ordering
all mirrored in SchemaUsers.php and the SPA report.js schema
- UserRuntime::ban_settings()/report_settings() and
BanAppeal::settings() read the new group-array values with fallback
to the previous line/comma formats
- delete the self-built SPA queue pages (UsersBan, UsersReport,
ReportDetailDrawer, UsersMessages) that the reference theme does not
have; legacy /users/report bookmarks still redirect to the native page
- contract tests: lock the schema keys/labels, the schemaPage mount and
the deleted-file state; drop reads of removed components
- rename the users.php submenu to 举报&禁封申诉 and the page heading to
用户禁封申诉及用户举报管理
- merge report tickets and ban appeals into one Zibll-style queue:
type filter buttons (全部/禁封申诉/用户举报), status subsubsub
(全部/待处理/已批准/已拒绝), search box, sortable widefat table with
the same column set (状态/类型/提交用户/详情/提交时间/更新时间),
inline process forms and 20-per-page pagination
- report process form shows the reported target, restriction status and
an enforcement action select; appeal form offers approve/reject radios
with a message to the user
- move restriction enforcement into ReportCenter::apply_action so REST
and the native page share one implementation; add get_report_row()
- drop the old three-tab rendering (reports/appeals tabs) and fix all
notice/mail/SPA links to the merged page
The users SPA section had no ban/report menu item after the queue pages
moved to native WP admin. Add a sidebar entry under 用户&互动 that lands
on users.php?page=aksrt_user_ban via NativeOpsRedirect, and keep the
old /users/report bookmark redirect.
SPA shop/forum/payment/users sections now keep configuration pages only.
Operational workbenches were removed from the sidebar and loaders; legacy
hash routes open NativeOpsRedirect into the matching WP native admin page.
Admin SPA production build refreshed accordingly.
kate522andClaude Opus 5