/* 工单运营页：列表与处理工作区（?id=）为页内视图，代客提交与内部备注为原生 dialog。复用 NativeUi 令牌。 */
.jio-tickets-admin__toolbar { display: flex; flex-direction: column; gap: 14px; padding: 20px; }
.jio-tickets-admin__toolbar .subsubsub { margin: 0; padding: 0; box-shadow: none; }
.jio-tickets-admin__table { min-width: 1000px; table-layout: fixed; }
.jio-tickets-admin__table .column-title { width: 29%; }
.jio-tickets-admin__table .column-status { width: 11%; }
.jio-tickets-admin__table .column-type { width: 9%; }
.jio-tickets-admin__table .column-user { width: 13%; }
.jio-tickets-admin__table .column-admin { width: 10%; }
.jio-tickets-admin__table .column-time { width: 18%; }
.jio-tickets-admin__table .column-actions { width: 10%; }
.jio-tickets-admin__table .row-title { display: inline; font-size: 14px; font-weight: 600; line-height: 1.6; overflow-wrap: anywhere; }
.jio-tickets-admin__sub { margin-top: 4px; color: var(--an-text-2); font-size: 12px; overflow-wrap: anywhere; }
.jio-native .jio-tickets-admin__row.is-awaiting td:first-child { box-shadow: inset 3px 0 0 var(--an-primary); }
.jio-ticket-hint { color: var(--an-muted); font-size: 12px; font-weight: 400; }
.jio-ticket-pill { display: inline-flex; align-items: center; min-width: 18px; height: 18px; padding: 0 6px; color: var(--an-text-2); background: var(--an-bg-soft); border-radius: 9px; font-size: 11px; font-weight: 500; line-height: 1; justify-content: center; font-variant-numeric: tabular-nums; vertical-align: 1px; }
.jio-ticket-dot { display: inline-block; flex: none; width: 7px; height: 7px; border-radius: 50%; background: var(--jio-ticket-color); }
.jio-ticket-badge { display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; color: var(--an-text); background: var(--an-bg-soft); border: 1px solid var(--an-border); border-radius: 6px; font-size: 12px; line-height: 20px; white-space: nowrap; }
.jio-ticket-badge::before { content: ""; flex: none; width: 7px; height: 7px; border-radius: 50%; background: var(--jio-ticket-color, var(--an-muted)); }
.jio-ticket-urge { display: inline-block; padding: 1px 6px; color: var(--an-danger); background: #fdf0f2; border-radius: 4px; font-size: 12px; white-space: nowrap; }
.jio-ticket-user { display: inline-flex; align-items: center; gap: 7px; max-width: 100%; color: var(--an-text); text-decoration: none; }
.jio-ticket-user img { flex: none; border-radius: 50%; }
.jio-ticket-user span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* 工作区与代客提交弹窗共用：页头、提交反馈与表单控件。 */
.jio-tickets-admin__detail-header .jio-native-header__title { overflow-wrap: anywhere; }
.jio-tickets-admin__detail-header .jio-native-header__desc { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.jio-tickets-admin [hidden] { display: none !important; }
.jio-tickets-admin textarea { box-sizing: border-box; width: 100%; min-height: 64px; resize: vertical; line-height: 1.65; }
.jio-tickets-admin :is(input, select, textarea, button, a, summary):focus-visible,
.jio-ticket-conversation__scroll:focus-visible { outline: 2px solid var(--an-primary); outline-offset: 2px; box-shadow: none; }
.jio-tickets-admin button:disabled { cursor: default; opacity: .6; }
.jio-ticket-feedback { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin: 0 0 16px; padding: 10px 16px; color: #176b3d; background: var(--an-primary-soft); border: 1px solid color-mix(in srgb, var(--an-primary) 18%, transparent); border-radius: var(--an-radius-sm); font-size: 13px; }
.jio-ticket-feedback p { margin: 0; }
.jio-ticket-feedback.is-error { color: #a61b36; background: #fdf0f2; border-color: #f6d3da; }
.jio-ticket-feedback .button { flex: none; }

/* 代客提交：原生 top layer 弹窗，头尾固定，仅正文滚动。 */
.jio-ticket-dialog { box-sizing: border-box; width: min(720px, calc(100vw - 48px)); max-width: none; max-height: calc(100dvh - 48px); margin: auto; padding: 0; color: var(--an-text); background: var(--an-card); border: 0; border-radius: var(--an-radius); box-shadow: 0 12px 32px rgba(15, 23, 42, .12), 0 32px 80px rgba(15, 23, 42, .16); overflow: hidden; font: inherit; }
.jio-ticket-dialog:not([open]) { display: none; }
.jio-ticket-dialog::backdrop { background: rgba(15, 23, 42, .45); }
.jio-ticket-dialog__frame { display: flex; flex-direction: column; max-height: calc(100dvh - 48px); margin: 0; }
.jio-ticket-dialog__head { display: flex; flex: none; align-items: flex-start; justify-content: space-between; gap: 20px; padding: 18px 24px; border-bottom: 1px solid var(--an-border-soft); }
.jio-ticket-dialog__head h2 { margin: 0; font-size: 18px; font-weight: 600; line-height: 1.5; }
.jio-ticket-dialog__head h2:focus { outline: 0; }
.jio-ticket-dialog__head p { margin: 4px 0 0; color: var(--an-muted); font-size: 12px; }
.jio-ticket-dialog__close { display: inline-flex; flex: none; align-items: center; justify-content: center; width: 32px; height: 32px; margin: -2px -6px 0 0; padding: 0; color: var(--an-muted); background: transparent; border: 0; border-radius: 8px; cursor: pointer; }
.jio-ticket-dialog__close:hover { color: var(--an-text); background: var(--an-bg-soft); }
.jio-ticket-dialog__body { min-height: 0; padding: 20px 24px; overflow-y: auto; overscroll-behavior: contain; }
.jio-ticket-dialog__foot { display: flex; flex: none; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 10px; padding: 14px 24px; border-top: 1px solid var(--an-border-soft); }
.jio-ticket-dialog__foot > .jio-ticket-hint { margin-right: auto; }

/* 处理工作区：会话与回复在左，处理信息与内部备注在右。 */
/* 主内容与侧栏共用同一个面板高度：会话面板固定为该高度，侧栏最多到该高度、超出时栏内滚动，两栏顶边和底边对齐。 */
.jio-ticket-detail { --jio-ticket-pane-height: max(460px, calc(100vh - 200px)); display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.jio-ticket-detail__main,
.jio-ticket-detail__side { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
/* 侧栏固定为面板高度且自身不滚动：工单信息按内容高度完整显示，内部备注占满剩余高度，只有备注列表在卡片内滚动。
   仅当视口极矮、两张卡片的最小高度之和仍放不下时，才退回到侧栏整体滚动，避免内容被裁掉。 */
.jio-ticket-detail__side { height: var(--jio-ticket-pane-height); overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; }
.jio-ticket-detail__side > .jio-ticket-detail__card { flex: none; }
.jio-ticket-detail__side > .jio-ticket-detail__private { display: flex; flex: 1 1 auto; flex-direction: column; min-height: 160px; }
.jio-ticket-conversation,
.jio-ticket-detail__card { background: var(--an-card); border: 1px solid var(--an-border); border-radius: var(--an-radius); }
/* 会话面板（IM 式）：头部、时间线、回复框同属一张卡片；卡片高度跟随视口，开屏即可看到回复框与发送按钮，只有时间线滚动。 */
.jio-ticket-conversation { display: flex; flex-direction: column; height: var(--jio-ticket-pane-height); overflow: hidden; }
.jio-ticket-detail__card { padding: 16px; }
.jio-ticket-section-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 14px; }
.jio-ticket-section-head h3 { display: inline-flex; align-items: center; gap: 6px; margin: 0; color: var(--an-text); font-size: 14px; font-weight: 600; }
.jio-ticket-section-head .button-link { font-size: 12px; text-decoration: none; }
.jio-ticket-conversation > .jio-ticket-section-head { flex: none; margin: 0; padding: 12px 16px; border-bottom: 1px solid var(--an-border-soft); }

/* 会话时间线：用户在左、客服在右、系统事件居中。 */
.jio-ticket-conversation__scroll { flex: 1 1 auto; min-height: 0; padding: 20px 16px; background: var(--an-bg-soft); overflow-y: auto; overscroll-behavior: contain; }
.jio-ticket-detail__thread { display: flex; flex-direction: column; gap: 18px; margin: 0; padding: 0; list-style: none; }
.jio-ticket-detail__message { display: flex; align-items: flex-start; gap: 10px; max-width: 86%; margin: 0; }
.jio-ticket-detail__message.is-admin { flex-direction: row-reverse; align-self: flex-end; }
.jio-ticket-detail__message.is-origin { max-width: none; }
.jio-ticket-detail__avatar { flex: none; width: 32px; height: 32px; background: var(--an-border); border-radius: 50%; object-fit: cover; }
.jio-ticket-detail__bubble { min-width: 0; padding: 10px 14px 12px; background: var(--an-card); border: 1px solid var(--an-border); border-radius: 4px 12px 12px 12px; }
.jio-ticket-detail__message.is-admin .jio-ticket-detail__bubble { background: var(--an-primary-soft); border-color: color-mix(in srgb, var(--an-primary) 20%, transparent); border-radius: 12px 4px 12px 12px; }
.jio-ticket-detail__message.is-origin .jio-ticket-detail__bubble { flex: 1; background: var(--an-card); border-color: var(--an-border); border-left: 3px solid var(--an-info); border-radius: 4px 12px 12px 12px; }
.jio-ticket-detail__meta { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 8px; margin-bottom: 6px; font-size: 12px; }
.jio-ticket-detail__message.is-admin .jio-ticket-detail__meta { flex-direction: row-reverse; }
.jio-ticket-detail__meta strong { color: var(--an-text); font-weight: 600; overflow-wrap: anywhere; }
.jio-ticket-detail__role { padding: 0 6px; color: var(--an-text-2); background: rgba(15, 23, 42, .05); border-radius: 4px; line-height: 18px; }
.jio-ticket-detail__meta time { color: var(--an-muted); font-variant-numeric: tabular-nums; }
.jio-ticket-detail__body { color: var(--an-text); overflow-wrap: anywhere; line-height: 1.7; }
.jio-ticket-detail__body > p { margin: 0 0 .6em; }
.jio-ticket-detail__body > p:last-child { margin-bottom: 0; }
.jio-ticket-detail__empty,
.jio-ticket-detail__event { display: flex; flex-wrap: wrap; align-items: center; justify-content: center; gap: 4px 10px; margin: 0; color: var(--an-muted); font-size: 12px; text-align: center; }
.jio-ticket-detail__event::before,
.jio-ticket-detail__event::after { content: ""; flex: 1 1 24px; max-width: 80px; height: 1px; background: var(--an-border); }
.jio-ticket-detail__quote { margin: 0 0 8px; padding: 6px 10px; color: var(--an-text-2); background: rgba(15, 23, 42, .04); border-left: 3px solid var(--an-border); border-radius: 0 6px 6px 0; font-size: 12px; white-space: pre-line; overflow-wrap: anywhere; }
.jio-ticket-detail__attachments { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 0; padding: 0; list-style: none; }
.jio-ticket-detail__attachments li { margin: 0; }
.jio-ticket-detail__attachments a { display: block; border-radius: 8px; transition: transform .15s; }
.jio-ticket-detail__attachments a:hover { transform: translateY(-1px); }
.jio-ticket-detail__attachments img { display: block; width: 72px; height: 72px; object-fit: cover; border: 1px solid var(--an-border); border-radius: 8px; }

/* 回复框：固定在会话卡片底部，文本框与工具栏合成一个可聚焦整体。 */
.jio-ticket-composer { flex: none; margin: 0; padding: 12px 16px 14px; background: var(--an-card); border-top: 1px solid var(--an-border-soft); }
.jio-ticket-composer textarea { max-height: 30vh; }
.jio-ticket-composer__bar .button .dashicons { margin: 0 4px 0 -2px; font-size: 16px; width: 16px; height: 16px; vertical-align: -3px; }
.jio-ticket-composer__shortcut { margin-left: auto; }
.jio-ticket-composer__shortcut + .jio-ticket-counter { margin-left: 0; }
.jio-ticket-composer__box { background: var(--an-card); border: 1px solid var(--an-border); border-radius: var(--an-radius-sm); transition: border-color .15s, box-shadow .15s; }
.jio-ticket-composer__box:focus-within { border-color: var(--an-primary); box-shadow: 0 0 0 2px color-mix(in srgb, var(--an-primary) 18%, transparent); }
.jio-native .jio-ticket-composer__box textarea { display: block; padding: 10px 12px; background: transparent; border: 0; border-radius: var(--an-radius-sm) var(--an-radius-sm) 0 0; box-shadow: none; }
.jio-native .jio-ticket-composer__box textarea:focus,
.jio-tickets-admin .jio-ticket-composer__box textarea:focus-visible { outline: 0; box-shadow: none; }
.jio-ticket-composer__bar { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 8px 8px 8px 10px; border-top: 1px solid var(--an-border-soft); }
.jio-ticket-composer__bar select { max-width: min(240px, 100%); min-height: 30px; font-size: 12px; }
.jio-ticket-counter { margin-left: auto; color: var(--an-muted); font-size: 12px; font-variant-numeric: tabular-nums; }
.jio-ticket-counter.is-over { color: var(--an-danger); }
.jio-native-field .jio-ticket-counter { align-self: flex-end; }
.jio-ticket-detail__closed { display: flex; flex: none; align-items: center; gap: 8px; margin: 0; padding: 14px 16px; color: var(--an-text-2); background: var(--an-card); border-top: 1px solid var(--an-border-soft); font-size: 13px; }
.jio-ticket-detail__closed .dashicons { flex: none; color: var(--an-muted); }

/* 工单信息：标签列固定宽度，可编辑项直接内联。 */
.jio-ticket-detail__info { display: grid; grid-template-columns: 56px minmax(0, 1fr); gap: 10px 12px; align-items: center; margin: 0; font-size: 13px; }
.jio-ticket-detail__info dt { color: var(--an-muted); font-size: 12px; }
.jio-ticket-detail__info dd { margin: 0; min-width: 0; color: var(--an-text); overflow-wrap: anywhere; }
.jio-ticket-detail__status-form { display: flex; flex-direction: column; gap: 14px; }
.jio-ticket-detail__status-form select { width: 100%; max-width: none; }
.jio-ticket-detail__status-form > .button { align-self: stretch; justify-content: center; }
.jio-ticket-close-warning { padding: 10px 12px; color: #9d2038; background: #fdf0f2; border: 1px solid #f6d3da; border-radius: var(--an-radius-sm); font-size: 12px; }
.jio-ticket-close-warning label { display: flex; align-items: flex-start; gap: 6px; line-height: 1.6; }
.jio-ticket-close-warning input { flex: none; margin: 3px 0 0; }

/* 内部备注：暖色便签，与对用户可见的会话区分。 */
.jio-ticket-detail__private { background: #fffbf0; border-color: #f3e2b6; }
.jio-ticket-detail__private .jio-ticket-section-head { margin-bottom: 4px; }
.jio-ticket-detail__private > .jio-ticket-hint { margin: 0 0 12px; color: #a26b07; }
.jio-ticket-detail__private > .jio-ticket-section-head,
.jio-ticket-detail__private > .jio-ticket-hint { flex: none; }
.jio-ticket-detail__notes { flex: 1 1 auto; min-height: 0; margin: 0; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; }
.jio-ticket-detail__notes ol { display: flex; flex-direction: column; gap: 8px; margin: 0; padding: 0; list-style: none; }
.jio-ticket-detail__notes-older { margin-bottom: 8px; }
.jio-ticket-detail__notes-older > summary { display: flex; align-items: center; gap: 6px; padding: 2px 0; color: #a26b07; font-size: 12px; cursor: pointer; list-style: none; }
.jio-ticket-detail__notes-older > summary::-webkit-details-marker { display: none; }
.jio-ticket-detail__notes-older > summary::before { content: ""; flex: none; width: 5px; height: 5px; border-right: 1.5px solid currentColor; border-bottom: 1.5px solid currentColor; transform: rotate(-45deg); transition: transform .15s; }
.jio-ticket-detail__notes-older[open] > summary::before { transform: rotate(45deg); }
.jio-ticket-detail__notes-older > summary:hover { color: #7a5005; }
.jio-ticket-detail__notes-older > ol { margin-top: 8px; }
.jio-ticket-detail__notes li { margin: 0; padding: 8px 10px; background: var(--an-card); border: 1px solid #f3e2b6; border-radius: var(--an-radius-sm); font-size: 13px; line-height: 1.6; overflow-wrap: anywhere; }
.jio-ticket-detail__note-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 4px; margin-bottom: 4px; font-size: 12px; }
.jio-ticket-detail__note-head time { color: var(--an-muted); font-variant-numeric: tabular-nums; }
.jio-ticket-detail__private .jio-ticket-section-head .button .dashicons { margin: 0 2px 0 -4px; font-size: 14px; width: 14px; height: 14px; vertical-align: -2px; }
.jio-ticket-detail__notes-empty { margin: 0; color: var(--an-muted); font-size: 12px; }

/* 内部备注弹窗：窄版，计数器右对齐在输入框下方。 */
.jio-ticket-dialog--note { width: min(560px, calc(100vw - 48px)); }
.jio-ticket-dialog__counter { display: block; margin-top: 6px; text-align: right; }

@media (max-width: 960px) {
	.jio-ticket-detail { grid-template-columns: minmax(0, 1fr); }
	/* 单列时侧栏按内容高度排在会话下方，备注列表恢复独立的高度上限。 */
	.jio-ticket-detail__side { height: auto; overflow: visible; }
	.jio-ticket-detail__side > .jio-ticket-detail__private { flex: none; min-height: 0; }
	.jio-ticket-detail__notes { max-height: 320px; }
}
@media (max-width: 600px) {
	.jio-ticket-detail { --jio-ticket-pane-height: max(400px, calc(100vh - 160px)); }
	.jio-ticket-conversation__scroll { padding: 14px 12px; }
	.jio-ticket-composer { padding: 10px 12px 12px; }
	.jio-ticket-composer__shortcut { display: none; }
	.jio-ticket-detail__message { max-width: 100%; }
	.jio-ticket-detail__avatar { width: 28px; height: 28px; }
	.jio-ticket-composer__bar select { flex-basis: 100%; max-width: 100%; }
	.jio-ticket-feedback { align-items: flex-start; flex-direction: column; }
	.jio-ticket-dialog { width: calc(100vw - 16px); max-height: calc(100dvh - 16px); }
	.jio-ticket-dialog__frame { max-height: calc(100dvh - 16px); }
	.jio-ticket-dialog__head,
	.jio-ticket-dialog__body,
	.jio-ticket-dialog__foot { padding: 12px 14px; }
	.jio-ticket-dialog__foot > .jio-ticket-hint { flex-basis: 100%; }
}
@media (prefers-reduced-motion: reduce) {
	.jio-tickets-admin *, .jio-tickets-admin *::before { scroll-behavior: auto !important; transition: none !important; animation: none !important; }
}