/* User center ticket (工单) center
 *
 * 结构：面板（统计筛选卡 / 搜索栏 / 工单卡片 / 分页） + 两个运行时弹窗
 * （详情对话时间线、新建表单）。颜色一律走主题 token，状态色由行内
 * --jio-ticket-color 驱动，深色主题无需额外覆盖。
 */

.jio-tickets-page,
.jio-ticket-modal {
  --tickets-ink: var(--color-ink, #1d2738);
  --tickets-ink-2: var(--color-ink-2, #4e5358);
  --tickets-muted: var(--color-ink-3, #758096);
  --tickets-line: color-mix(in srgb, var(--color-ink, #1d2738) 10%, transparent);
  --tickets-soft: color-mix(in srgb, var(--color-ink, #1d2738) 4%, transparent);
  --tickets-primary: var(--color-primary, #3b82f6);
  --tickets-danger: var(--color-error, #ef4444);
  --tickets-radius: 12px;
  color: var(--tickets-ink);
}

/* ------------------------------------------------------------------ *
 * 头部
 * ------------------------------------------------------------------ */

.uc-tickets-panel__head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 20px;
  align-items: end;
  padding: 4px 0 20px;
}

.jio-tickets-page__eyebrow {
  margin: 0 0 7px;
  color: var(--tickets-primary);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .14em;
  text-transform: uppercase;
}

.uc-tickets-panel__title { display: flex; align-items: center; gap: 9px; font-size: 21px; }
.uc-tickets-panel__title-icon { color: var(--tickets-primary); font-size: 17px; }
.uc-tickets-panel__title-wrap > p:last-child { margin-bottom: 0; }
.jio-tickets-page__create .fa { font-size: 12px; }

/* ------------------------------------------------------------------ *
 * 统计卡（兼作状态快捷筛选）
 * ------------------------------------------------------------------ */

.jio-tickets-page__stats {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(112px, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}

.jio-tickets-page__stat {
  --jio-ticket-color: var(--tickets-primary);
  display: grid;
  gap: 6px;
  padding: 12px 14px;
  border: 1px solid var(--tickets-line);
  border-radius: var(--tickets-radius);
  background: var(--surface-1, #fff);
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
  transition: border-color .15s ease, background-color .15s ease, box-shadow .15s ease;
}

.jio-tickets-page__stat:hover {
  border-color: color-mix(in srgb, var(--jio-ticket-color) 45%, transparent);
}

.jio-tickets-page__stat:focus-visible {
  outline: 2px solid var(--jio-ticket-color);
  outline-offset: 2px;
}

.jio-tickets-page__stat.is-active {
  border-color: var(--jio-ticket-color);
  background: color-mix(in srgb, var(--jio-ticket-color) 7%, var(--surface-1, #fff));
  box-shadow: 0 0 0 1px var(--jio-ticket-color) inset;
}

.jio-tickets-page__stat span {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  overflow: hidden;
  color: var(--tickets-muted);
  font-size: 12px;
  white-space: nowrap;
  text-overflow: ellipsis;
}

.jio-tickets-page__stat strong {
  font-size: 20px;
  font-weight: 700;
  line-height: 1.1;
  font-variant-numeric: tabular-nums;
}

.jio-tickets-page__stat.is-active strong { color: var(--jio-ticket-color); }

.jio-tickets-page__stat-dot {
  flex: 0 0 auto;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--jio-ticket-color);
}

/* ------------------------------------------------------------------ *
 * 搜索 / 筛选
 * ------------------------------------------------------------------ */

.jio-tickets-page__search {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-bottom: 14px;
}

.jio-tickets-page__search-box {
  position: relative;
  display: block;
  flex: 1 1 220px;
  margin: 0;
}

.jio-tickets-page__search-box > .fa {
  position: absolute;
  top: 50%;
  left: 12px;
  color: var(--tickets-muted);
  font-size: 13px;
  transform: translateY(-50%);
  pointer-events: none;
}

.jio-tickets-page__search input,
.jio-tickets-page__search select {
  height: 36px;
  padding: 0 12px;
  border: 1px solid var(--tickets-line);
  border-radius: 9px;
  background: var(--surface-1, #fff);
  color: inherit;
  font-size: 13px;
  transition: border-color .15s ease, box-shadow .15s ease;
}

.jio-tickets-page__search input { width: 100%; padding-left: 34px; }
.jio-tickets-page__search select { flex: 0 0 auto; max-width: 160px; cursor: pointer; }

.jio-tickets-page__search input:focus,
.jio-tickets-page__search select:focus {
  border-color: var(--tickets-primary);
  outline: none;
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--tickets-primary) 16%, transparent);
}

.jio-tickets-page__reset {
  padding: 0 4px;
  border: 0;
  background: transparent;
  color: var(--tickets-primary);
  font-size: 13px;
  cursor: pointer;
}

.jio-tickets-page__reset:hover { text-decoration: underline; }

/* ------------------------------------------------------------------ *
 * 工单卡片
 * ------------------------------------------------------------------ */

.jio-tickets-page__list {
  display: grid;
  gap: 10px;
  transition: opacity .15s ease;
}

.jio-tickets-page__list.is-busy { opacity: .55; pointer-events: none; }
.jio-tickets-page__list > .post_ajax_loader.is-loading { display: grid; gap: 10px; }

.jio-tickets-page__card {
  --jio-ticket-color: #6b7280;
  position: relative;
  display: grid;
  gap: 8px;
  padding: 14px 44px 14px 18px;
  border: 1px solid var(--tickets-line);
  border-radius: var(--tickets-radius);
  background: var(--surface-1, #fff);
  overflow: hidden;
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

/* 左侧状态色条：一眼区分工单状态。 */
.jio-tickets-page__card::before {
  content: '';
  position: absolute;
  top: 0;
  bottom: 0;
  left: 0;
  width: 3px;
  background: var(--jio-ticket-color);
}

.jio-tickets-page__card:not(.is-placeholder):hover {
  border-color: color-mix(in srgb, var(--jio-ticket-color) 40%, transparent);
  box-shadow: 0 6px 18px rgb(15 23 42 / 6%);
  transform: translateY(-1px);
}

.jio-tickets-page__card:focus-within {
  border-color: var(--tickets-primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--tickets-primary) 16%, transparent);
}

.jio-tickets-page__card.is-closed .jio-tickets-page__card-title { color: var(--tickets-muted); }

.jio-tickets-page__card.is-placeholder { padding-right: 18px; }
.jio-tickets-page__card.is-placeholder::before { background: var(--tickets-line); }

.jio-tickets-page__card-head { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }

.jio-tickets-page__card-num {
  color: var(--tickets-muted);
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 12px;
}

.jio-tickets-page__card-title { margin: 0; font-size: 15px; font-weight: 600; line-height: 1.5; }

/* 标题按钮的 ::after 铺满整卡：整张卡可点，键盘只聚焦一次。 */
.jio-tickets-page__card-title button {
  display: -webkit-box;
  padding: 0;
  border: 0;
  background: transparent;
  color: inherit;
  font: inherit;
  text-align: left;
  overflow: hidden;
  cursor: pointer;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}

.jio-tickets-page__card-title button::after { content: ''; position: absolute; inset: 0; }
.jio-tickets-page__card-title button:focus-visible { outline: none; }

.jio-tickets-page__card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 16px;
  color: var(--tickets-muted);
  font-size: 12px;
}

.jio-tickets-page__card-meta span { display: inline-flex; align-items: center; gap: 5px; }
.jio-tickets-page__card-meta .fa { font-size: 11px; opacity: .75; }

.jio-tickets-page__card-arrow {
  position: absolute;
  top: 50%;
  right: 18px;
  color: var(--tickets-muted);
  font-size: 12px;
  transform: translateY(-50%);
  transition: transform .15s ease, color .15s ease;
}

.jio-tickets-page__card:hover .jio-tickets-page__card-arrow {
  color: var(--jio-ticket-color);
  transform: translate(3px, -50%);
}

/* 状态徽章：前台列表 / 详情 / 后台 SPA 预览同构。 */
.jio-ticket-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 2px 10px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--jio-ticket-color, #6b7280) 13%, transparent);
  color: var(--jio-ticket-color, #6b7280);
  font-size: 12px;
  font-weight: 650;
  line-height: 1.6;
  white-space: nowrap;
}

.jio-ticket-badge::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
}

/* ------------------------------------------------------------------ *
 * 空态 / 错误态
 * ------------------------------------------------------------------ */

.jio-tickets-page__empty {
  display: grid;
  gap: 8px;
  justify-items: center;
  padding: 44px 16px;
  border: 1px dashed var(--tickets-line);
  border-radius: var(--tickets-radius);
  text-align: center;
}

.jio-ticket-modal .jio-tickets-page__empty { border: 0; padding: 28px 8px; }

.jio-tickets-page__empty-icon {
  display: inline-grid;
  place-items: center;
  width: 52px;
  height: 52px;
  margin-bottom: 4px;
  border-radius: 50%;
  background: color-mix(in srgb, var(--tickets-primary) 10%, transparent);
  color: var(--tickets-primary);
  font-size: 22px;
}

.jio-tickets-page__empty h3 { margin: 0; font-size: 15px; }
.jio-tickets-page__empty p { margin: 0 0 6px; color: var(--tickets-muted); font-size: 13px; }

/* ------------------------------------------------------------------ *
 * 分页
 * ------------------------------------------------------------------ */

.jio-tickets-page__pagination {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  justify-content: center;
  margin-top: 18px;
}

.jio-tickets-page__page-chip {
  display: inline-grid;
  place-items: center;
  min-width: 34px;
  height: 34px;
  padding: 0 10px;
  border: 1px solid var(--tickets-line);
  border-radius: 9px;
  background: var(--surface-1, #fff);
  color: inherit;
  font-size: 13px;
  font-variant-numeric: tabular-nums;
  cursor: pointer;
  transition: border-color .15s ease, color .15s ease;
}

.jio-tickets-page__page-chip:hover:not(:disabled):not(.is-active) {
  border-color: var(--tickets-primary);
  color: var(--tickets-primary);
}

.jio-tickets-page__page-chip.is-active {
  border-color: transparent;
  background: var(--tickets-primary);
  color: var(--color-on-primary, #fff);
  cursor: default;
}

.jio-tickets-page__page-chip:disabled { opacity: .4; cursor: not-allowed; }
.jio-tickets-page__page-chip.is-step .fa { font-size: 11px; }
.jio-tickets-page__page-gap { padding: 0 2px; color: var(--tickets-muted); }

/* ------------------------------------------------------------------ *
 * 弹窗壳
 * ------------------------------------------------------------------ */

.jio-ticket-detail-modal:not(.jio-modal-runtime--bottom) .jio-modal-runtime__dialog {
  width: min(620px, calc(100vw - 32px));
}

.jio-ticket-create-modal:not(.jio-modal-runtime--bottom) .jio-modal-runtime__dialog {
  width: min(540px, calc(100vw - 32px));
}

.jio-ticket-modal .jio-modal-runtime__title { font-size: 16px; font-weight: 700; }

/* 详情：对话框定高且自身不滚动 —— 概要吸顶、时间线是唯一滚动区、回复框吸底。 */
.jio-ticket-detail-modal .jio-modal-runtime__dialog {
  display: flex;
  flex-direction: column;
  height: min(88vh, 720px);
  overflow: hidden;
}

.jio-ticket-detail-modal.jio-modal-runtime--bottom .jio-modal-runtime__dialog { height: 90vh; }
.jio-ticket-detail-modal .jio-modal-runtime__header { flex: 0 0 auto; padding-bottom: 12px; }

.jio-ticket-detail-modal .jio-modal-runtime__content {
  display: flex;
  flex: 1 1 auto;
  flex-direction: column;
  min-height: 0;
  padding: 0;
  overflow: hidden;
}

/* 加载骨架 / 错误态不走三段布局，补回内边距。 */
.jio-ticket-detail-modal .jio-modal-runtime__content > :not(.jio-ticket-detail) { margin: 18px; }

/* ------------------------------------------------------------------ *
 * 详情：吸顶概要条 + 对话时间线
 * ------------------------------------------------------------------ */

.jio-ticket-detail {
  display: flex;
  flex: 1 1 auto;
  flex-direction: column;
  min-height: 0;
  text-align: left;
}

/* 概要条默认收起；展开的要素面板浮在时间线之上，不推动对话。 */
.jio-ticket-detail__summary {
  position: relative;
  z-index: 2;
  flex: 0 0 auto;
  margin: 0 18px;
  border: 1px solid var(--tickets-line);
  border-radius: 10px;
  background: var(--surface-1, #fff);
  box-shadow: inset 3px 0 0 var(--jio-ticket-color, var(--tickets-primary));
}

.jio-ticket-detail__toggle {
  display: flex;
  gap: 10px;
  align-items: center;
  width: 100%;
  padding: 9px 12px 9px 14px;
  border: 0;
  border-radius: 10px;
  background: transparent;
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
  transition: background-color .15s ease;
}

.jio-ticket-detail__toggle:hover { background: var(--tickets-soft); }
.jio-ticket-detail__toggle:focus-visible { outline: 2px solid var(--tickets-primary); outline-offset: -2px; }

.jio-ticket-detail__title {
  flex: 1 1 auto;
  min-width: 0;
  overflow: hidden;
  font-size: 14px;
  font-weight: 600;
  white-space: nowrap;
  text-overflow: ellipsis;
}

.jio-ticket-detail__toggle-text {
  display: inline-flex;
  flex: 0 0 auto;
  gap: 4px;
  align-items: center;
  color: var(--tickets-muted);
  font-size: 12px;
}

.jio-ticket-detail__toggle-text .fa { font-size: 10px; transition: transform .2s ease; }
.jio-ticket-detail__summary.is-open .jio-ticket-detail__toggle-text .fa { transform: rotate(180deg); }

.jio-ticket-detail__more {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  left: 0;
  display: grid;
  gap: 12px;
  max-height: min(50vh, 360px);
  padding: 14px 16px;
  overflow-y: auto;
  border: 1px solid var(--tickets-line);
  border-radius: 10px;
  background: var(--surface-1, #fff);
  box-shadow: 0 12px 32px rgb(15 18 28 / 14%);
  scrollbar-width: thin;
}

.jio-ticket-detail__more[hidden] { display: none; }
.jio-ticket-detail__full-title { margin: 0; font-size: 15px; font-weight: 650; line-height: 1.5; word-break: break-word; }

.jio-ticket-detail__facts {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(130px, 1fr));
  gap: 8px 16px;
  margin: 0;
}

.jio-ticket-detail__facts > div { min-width: 0; }
.jio-ticket-detail__facts dt { margin: 0 0 2px; color: var(--tickets-muted); font-size: 11px; }
.jio-ticket-detail__facts dd { margin: 0; overflow: hidden; font-size: 13px; text-overflow: ellipsis; white-space: nowrap; }

/* 唯一滚动区：细滚动条，仅悬停时加深。 */
.jio-ticket-thread {
  display: flex;
  flex: 1 1 auto;
  flex-direction: column;
  gap: 16px;
  min-height: 0;
  margin: 0;
  padding: 16px 18px;
  overflow-y: auto;
  overscroll-behavior: contain;
  list-style: none;
  scrollbar-width: thin;
  scrollbar-color: color-mix(in srgb, var(--tickets-ink) 16%, transparent) transparent;
}

.jio-ticket-thread:focus-visible { outline: 2px solid var(--tickets-primary); outline-offset: -2px; }
.jio-ticket-thread::-webkit-scrollbar { width: 6px; }
.jio-ticket-thread::-webkit-scrollbar-track { background: transparent; }

.jio-ticket-thread::-webkit-scrollbar-thumb {
  border-radius: 3px;
  background: color-mix(in srgb, var(--tickets-ink) 16%, transparent);
}

.jio-ticket-thread:hover::-webkit-scrollbar-thumb { background: color-mix(in srgb, var(--tickets-ink) 28%, transparent); }

/* 用户消息靠右（主色气泡），客服消息靠左（中性气泡）。 */
.jio-ticket-msg { display: flex; gap: 10px; align-items: flex-start; }
.jio-ticket-msg.is-user { flex-direction: row-reverse; }

/* 系统记录（如催单）：居中灰色提示条。 */
.jio-ticket-msg.is-system { justify-content: center; }
.jio-ticket-msg__system {
  display: inline-flex;
  gap: 6px;
  align-items: center;
  padding: 3px 12px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--tickets-ink) 6%, transparent);
  color: var(--tickets-muted);
  font-size: 12px;
}

.jio-ticket-msg__avatar {
  display: inline-grid;
  flex: 0 0 32px;
  place-items: center;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: color-mix(in srgb, var(--tickets-primary) 14%, transparent);
  color: var(--tickets-primary);
  font-size: 13px;
  font-weight: 700;
}

.jio-ticket-msg.is-admin .jio-ticket-msg__avatar {
  background: color-mix(in srgb, var(--color-success, #10b981) 15%, transparent);
  color: var(--color-success, #10b981);
}

.jio-ticket-msg__main { display: grid; gap: 5px; max-width: min(82%, 460px); min-width: 0; }
.jio-ticket-msg.is-user .jio-ticket-msg__main { justify-items: end; }

.jio-ticket-msg__head {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  font-size: 12px;
}

.jio-ticket-msg.is-user .jio-ticket-msg__head { flex-direction: row-reverse; }
.jio-ticket-msg__head time { color: var(--tickets-muted); font-size: 11px; font-variant-numeric: tabular-nums; }

.jio-ticket-msg__tag {
  padding: 0 6px;
  border-radius: 4px;
  background: var(--tickets-soft);
  color: var(--tickets-muted);
  font-size: 11px;
  line-height: 1.6;
}

.jio-ticket-msg__bubble {
  display: grid;
  gap: 8px;
  max-width: 100%;
  padding: 10px 13px;
  border-radius: 4px 12px 12px 12px;
  background: var(--tickets-soft);
  border: 1px solid var(--tickets-line);
}

.jio-ticket-msg.is-user .jio-ticket-msg__bubble {
  border-color: color-mix(in srgb, var(--tickets-primary) 22%, transparent);
  border-radius: 12px 4px 12px 12px;
  background: color-mix(in srgb, var(--tickets-primary) 9%, var(--surface-1, #fff));
}

.jio-ticket-msg__body {
  font-size: 13px;
  line-height: 1.7;
  white-space: pre-wrap;
  word-break: break-word;
}

.jio-ticket-msg__quote {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--tickets-muted);
  font-size: 12px;
  opacity: 0;
  cursor: pointer;
  transition: opacity .15s ease, color .15s ease;
}

.jio-ticket-msg:hover .jio-ticket-msg__quote,
.jio-ticket-msg__quote:focus-visible { opacity: 1; }
.jio-ticket-msg__quote:hover { color: var(--tickets-primary); }

@media (hover: none) {
  .jio-ticket-msg__quote { opacity: 1; }
}

.jio-ticket-quote {
  display: grid;
  gap: 2px;
  margin: 0;
  padding: 6px 10px;
  border-left: 3px solid color-mix(in srgb, var(--tickets-ink) 18%, transparent);
  border-radius: 0 6px 6px 0;
  background: color-mix(in srgb, var(--tickets-ink) 4%, transparent);
  color: var(--tickets-muted);
  font-size: 12px;
  line-height: 1.5;
}

.jio-ticket-quote strong { color: var(--tickets-ink-2); font-weight: 600; }
.jio-ticket-quote span { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.jio-ticket-quote.is-deleted span { font-style: italic; }

.jio-ticket-attachments { display: flex; flex-wrap: wrap; gap: 6px; }

.jio-ticket-attachment {
  display: block;
  width: 72px;
  height: 72px;
  border: 1px solid var(--tickets-line);
  border-radius: 8px;
  overflow: hidden;
}

.jio-ticket-attachment img { width: 100%; height: 100%; object-fit: cover; transition: transform .2s ease; }
.jio-ticket-attachment:hover img { transform: scale(1.05); }

/* ------------------------------------------------------------------ *
 * 窄屏
 * ------------------------------------------------------------------ */

@media (max-width: 640px) {
  .uc-tickets-panel__head { grid-template-columns: 1fr; align-items: start; gap: 14px; }
  .jio-tickets-page__create { justify-self: start; }
  .jio-tickets-page__stats { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
  .jio-tickets-page__stat { padding: 10px 12px; }
  .jio-tickets-page__stat strong { font-size: 17px; }
  .jio-tickets-page__search select { flex: 1 1 calc(50% - 4px); max-width: none; }
  .jio-tickets-page__card { padding-right: 36px; }
  .jio-tickets-page__card-arrow { right: 14px; }
  .jio-ticket-msg__main { max-width: calc(100% - 42px); }
}

@media (prefers-reduced-motion: reduce) {
  .jio-tickets-page *,
  .jio-ticket-modal * { transition: none !important; animation-duration: .01ms !important; }
}