<?php
/**
 * 举报&禁封申诉工单列表 — 对齐参考主题（Zibll）的后台管理页：
 * 类型筛选按钮组 + 状态 subsubsub + 搜索 + 排序表头 + 行内处理表单 + 分页。
 *
 * @package AKSRT
 */

namespace AKSRT\Admin\Native;

defined('ABSPATH') || exit;

trait UsersMenusTickets {

    private const TICKETS_PER_PAGE = 20;

    /**
     * 统一行结构：kind=report|appeal, id, user_id, status(pending|resolved|dismissed),
     * raw_status, time, updated, payload。
     */
    private function collect_ticket_rows(string $type, string $status, string $s, int $send_user, string $orderby, string $order): array {
        $rows = [];

        if ($type !== 'appeal' && class_exists('\AKSRT\Messages\ReportCenter')) {
            $reports = \AKSRT\Messages\ReportCenter::get_instance()->get_reports(['limit' => 500]);
            foreach ((array) $reports as $r) {
                $st   = sanitize_key((string) ($r['status'] ?? ''));
                $norm = $st === 'reviewing' ? 'pending' : $st;
                if (!in_array($norm, ['pending', 'resolved', 'dismissed'], true)) {
                    continue;
                }
                if ($status !== '' && $norm !== $status) {
                    continue;
                }
                if ($send_user > 0 && (int) ($r['reporter_id'] ?? 0) !== $send_user) {
                    continue;
                }
                $hay = (string) ($r['reason'] ?? '') . ' ' . (string) ($r['category'] ?? '') . ' ' . (string) ($r['target_type'] ?? '') . ' #' . (string) ($r['target_id'] ?? '');
                if ($s !== '' && mb_stripos($hay, $s) === false) {
                    continue;
                }
                $rows[] = [
                    'kind'       => 'report',
                    'id'         => (int) ($r['id'] ?? 0),
                    'user_id'    => (int) ($r['reporter_id'] ?? 0),
                    'status'     => $norm,
                    'raw_status' => $st,
                    'time'       => (string) ($r['created_at'] ?? ''),
                    'updated'    => (string) ($r['updated_at'] ?? ''),
                    'payload'    => $r,
                ];
            }
        }

        if ($type !== 'report' && class_exists('\AKSRT\User\BanAppeal')) {
            $users = get_users([
                'meta_key'     => \AKSRT\User\BanAppeal::META_STATUS,
                'meta_compare' => 'EXISTS',
                'number'       => 500,
                'fields'       => ['ID'],
                'orderby'      => 'ID',
                'order'        => 'DESC',
            ]);
            foreach ($users as $u) {
                $uid = (int) $u->ID;
                $st  = \AKSRT\User\BanAppeal::get_status($uid);
                if ($st === '' || !in_array($st, ['pending', 'approved', 'rejected'], true)) {
                    continue;
                }
                $norm = $st === 'approved' ? 'resolved' : ($st === 'rejected' ? 'dismissed' : 'pending');
                if ($status !== '' && $norm !== $status) {
                    continue;
                }
                if ($send_user > 0 && $uid !== $send_user) {
                    continue;
                }
                $payload = \AKSRT\User\BanAppeal::get_payload($uid);
                $hay     = (string) ($payload['reason'] ?? '') . ' ' . (string) ($payload['reason_key'] ?? '');
                if ($s !== '' && mb_stripos($hay, $s) === false) {
                    continue;
                }
                $rows[] = [
                    'kind'       => 'appeal',
                    'id'         => $uid,
                    'user_id'    => $uid,
                    'status'     => $norm,
                    'raw_status' => $st,
                    'time'       => (string) ($payload['time'] ?? ''),
                    'updated'    => (string) ($payload['handled_at'] ?? ''),
                    'payload'    => $payload,
                ];
            }
        }

        $weights = ['pending' => 0, 'resolved' => 1, 'dismissed' => 2];
        usort($rows, static function (array $a, array $b) use ($orderby, $order, $weights): int {
            if ($orderby === 'status') {
                $cmp = ($weights[$a['status']] ?? 9) <=> ($weights[$b['status']] ?? 9);
            } elseif ($orderby === 'type') {
                $cmp = strcmp($a['kind'], $b['kind']);
            } else {
                $cmp = strcmp($a['time'], $b['time']);
            }
            return $order === 'ASC' ? $cmp : -$cmp;
        });

        return $rows;
    }

    public function render_tickets_tab(): void {
        $type      = isset($_GET['type']) ? sanitize_key((string) wp_unslash($_GET['type'])) : '';
        $type      = in_array($type, ['report', 'appeal'], true) ? $type : '';
        $status    = isset($_GET['status']) ? sanitize_key((string) wp_unslash($_GET['status'])) : '';
        $status    = in_array($status, ['pending', 'resolved', 'dismissed'], true) ? $status : '';
        $s         = isset($_GET['s']) ? sanitize_text_field((string) wp_unslash($_GET['s'])) : '';
        $send_user = isset($_GET['send_user']) ? (int) $_GET['send_user'] : 0;
        $paged     = isset($_GET['paged']) ? max(1, (int) $_GET['paged']) : 1;
        $orderby   = isset($_GET['orderby']) ? sanitize_key((string) wp_unslash($_GET['orderby'])) : 'time';
        $orderby   = in_array($orderby, ['time', 'status', 'type'], true) ? $orderby : 'time';
        $order     = (isset($_GET['order']) && strtoupper((string) $_GET['order']) === 'ASC') ? 'ASC' : 'DESC';

        $action_url    = admin_url('users.php?page=aksrt_user_ban');
        $process_action = isset($_GET['action']) ? sanitize_key((string) wp_unslash($_GET['action'])) : '';
        $page_url   = add_query_arg(array_filter([
            'tab'       => 'tickets',
            'type'      => $type,
            'status'    => $status,
            's'         => $s,
            'send_user' => $send_user,
        ], static function ($v) { return $v !== '' && $v !== 0; }), $action_url);

        $rows    = $this->collect_ticket_rows($type, $status, $s, $send_user, $orderby, $order);
        $total   = count($rows);
        $pages   = max(1, (int) ceil($total / self::TICKETS_PER_PAGE));
        $paged   = min($paged, $pages);
        $tickets = array_slice($rows, ($paged - 1) * self::TICKETS_PER_PAGE, self::TICKETS_PER_PAGE);

        NativeUi::card_open();
        echo '<div class="aksrt-native-toolbar">';

        // 类型筛选按钮组（对齐参考主题：全部 / 禁封申诉 / 用户举报）
        echo '<div class="aksrt-native-inline">';
        foreach (['' => __('全部', 'aksrt'), 'appeal' => __('禁封申诉', 'aksrt'), 'report' => __('用户举报', 'aksrt')] as $t => $label) {
            $url = $t === ''
                ? remove_query_arg(['s', 'type', 'action', 'id'], $page_url)
                : add_query_arg('type', $t, remove_query_arg(['s', 'action', 'id'], $page_url));
            printf('<a class="button%s" href="%s">%s</a> ', $type === $t ? ' button-primary' : '', esc_url($url), esc_html($label));
        }
        echo '</div>';

        // 搜索（对齐参考主题：右侧搜索记录表单）
        echo '<form class="aksrt-native-filters" method="get">';
        echo '<input type="hidden" name="page" value="aksrt_user_ban" /><input type="hidden" name="tab" value="tickets" />';
        if ($type !== '') {
            echo '<input type="hidden" name="type" value="' . esc_attr($type) . '" />';
        }
        echo '<input type="search" name="s" value="' . esc_attr($s) . '" placeholder="' . esc_attr__('搜索记录', 'aksrt') . '" />';
        submit_button(__('提交', 'aksrt'), 'primary', '', false);
        echo '</form></div>';

        // 状态 subsubsub（对齐参考主题：全部 | 待处理 | 已批准 | 已拒绝）
        echo '<ul class="subsubsub">';
        $status_links = [
            ''         => __('全部', 'aksrt'),
            'pending'  => __('待处理', 'aksrt'),
            'resolved' => __('已批准', 'aksrt'),
            'dismissed'=> __('已拒绝', 'aksrt'),
        ];
        $i = 0;
        foreach ($status_links as $key => $label) {
            $url = $key === '' ? remove_query_arg(['s', 'status'], $page_url) : add_query_arg('status', $key, remove_query_arg('s', $page_url));
            $sep = ++$i < count($status_links) ? ' |' : '';
            $current = $status === $key ? ' class="current" aria-current="page"' : '';
            printf('<li><a%s href="%s">%s</a>%s</li> ', $current, esc_url($url), esc_html($label), esc_html($sep));
        }
        echo '</ul>';

        if ($s !== '') {
            echo '<p class="aksrt-native-muted">"' . esc_html($s) . '" ' . esc_html__('的搜索结果', 'aksrt') . '</p>';
        }
        NativeUi::card_close();

        $process_id = isset($_GET['id']) ? (string) wp_unslash($_GET['id']) : '';

        // 处理视图不设“查看全部”链接（参考主题无此元素）：重置过滤由顶部
        // 类型按钮组与状态 subsubsub 承担，工单行内直接展开处理表单。
        NativeUi::table_card_open();
        echo '<table class="widefat fixed striped posts">';
        echo '<thead><tr>';

        // 表头（对齐参考主题：状态/类型/提交用户/详情/提交时间/更新时间 + 排序箭头）
        $theads = [
            ['width' => '5%',  'orderby' => 'status', 'name' => __('状态', 'aksrt')],
            ['width' => '5%',  'orderby' => 'type',   'name' => __('类型', 'aksrt')],
            ['width' => '5%',  'orderby' => '',       'name' => __('提交用户', 'aksrt')],
            ['width' => '18%', 'orderby' => '',       'name' => __('详情', 'aksrt')],
            ['width' => '6%',  'orderby' => 'time',   'name' => __('提交时间', 'aksrt')],
            ['width' => '6%',  'orderby' => 'updated','name' => __('更新时间', 'aksrt')],
        ];
        foreach ($theads as $thead) {
            $orderby_html = '';
            if ($thead['orderby'] !== '') {
                $orderby_url  = add_query_arg('orderby', $thead['orderby'], $page_url);
                $orderby_html = '<span class="orderby-but">';
                $orderby_html .= '<a title="' . esc_attr__('降序', 'aksrt') . '" href="' . esc_url(add_query_arg('order', 'ASC', $orderby_url)) . '"><span class="dashicons dashicons-arrow-up"></span></a>';
                $orderby_html .= '<a title="' . esc_attr__('升序', 'aksrt') . '" href="' . esc_url(add_query_arg('order', 'DESC', $orderby_url)) . '"><span class="dashicons dashicons-arrow-down"></span></a>';
                $orderby_html .= '</span>';
            }
            echo '<th width="' . esc_attr($thead['width']) . '">' . esc_html($thead['name']) . $orderby_html . '</th>';
        }
        echo '</tr></thead><tbody>';

        if (!$tickets) {
            echo NativeUi::empty_row(6, __('暂无申请记录', 'aksrt'));
        }

        foreach ($tickets as $row) {
            $process_key = (string) $row['kind'] . '-' . (string) $row['id'];
            $expanded    = $process_action === 'process' && $process_id === $process_key && $row['status'] === 'pending';
            $this->render_ticket_row($row, $page_url, $expanded);

            if ($row['status'] !== 'pending') {
                continue;
            }

            // 展开与收起走 JS 切换（无整页刷新，即点即达）：展开时隐藏列表行、
            // 显示处理表单（信息只出现一次）；取消时换回。无 JS 环境由立即处理
            // 链接（action=process）整页兜底，直链进入时表单默认展开。
            $hidden_attr = $expanded ? '' : ' style="display:none;"';
            echo '<tr data-aksrt-ticket-process="' . esc_attr($process_key) . '"' . $hidden_attr . '><td colspan="6">';
            $this->render_ticket_process_form($row, $action_url);
            echo '</td></tr>';
        }

        echo '</tbody></table>';
        NativeUi::table_wrap_close();
        $this->ticket_pagenavi($total, self::TICKETS_PER_PAGE);
        NativeUi::card_close();

        // 行内展开/收起的轻量交互（管理员环境必有 jQuery）。
        echo '<script>
        (function ($) {
            function processRow(key) {
                return $("[data-aksrt-ticket-process=\\"" + key + "\\"]");
            }
            function sourceRow(key) {
                return $("[data-aksrt-ticket-row=\\"" + key + "\\"]");
            }
            $(document).on("click", "[data-aksrt-ticket-toggle]", function (e) {
                var key = $(this).attr("data-aksrt-ticket-toggle");
                var $row = processRow(key);
                if (!$row.length) return;
                e.preventDefault();
                var show = !$row.is(":visible");
                // 一次只展开一个：先收起其它展开的表单并换回其列表行。
                $("[data-aksrt-ticket-process]:visible").not($row).each(function () {
                    $(this).hide();
                    sourceRow($(this).attr("data-aksrt-ticket-process")).show();
                });
                if (show) {
                    sourceRow(key).hide();
                    $row.show();
                } else {
                    $row.hide();
                    sourceRow(key).show();
                }
            });
            $(document).on("click", "[data-aksrt-ticket-cancel]", function (e) {
                var key = $(this).attr("data-aksrt-ticket-cancel");
                e.preventDefault();
                processRow(key).hide();
                sourceRow(key).show();
            });
        })(jQuery);
        </script>';
    }

    /** 分页（对齐参考主题 zibpay_admin_pagenavi：« ‹ 第X页共Y页 › » + 每页显示数） */
    private function ticket_pagenavi(int $total_count, int $per_page): void {
        $current_page = isset($_GET['paged']) ? max(1, (int) $_GET['paged']) : 1;
        $total_pages  = max(1, (int) ceil($total_count / max(1, $per_page)));

        $first_page_url = add_query_arg('paged', 1);
        $last_page_url  = add_query_arg('paged', $total_pages);
        $prev_page_url  = $current_page > 1 ? add_query_arg('paged', $current_page - 1) : '#';
        $next_page_url  = $current_page < $total_pages ? add_query_arg('paged', $current_page + 1) : '#';

        echo '<div class="tablenav bottom"><div class="tablenav-pages">';
        echo '<span class="displaying-num">' . esc_html(sprintf(__('每页 %1$s 共%2$s', 'aksrt'), $per_page, $total_count)) . '</span>';
        echo '<span class="pagination-links">';
        echo '<a class="first-page button' . ($current_page <= 1 ? ' disabled' : '') . '" title="' . esc_attr__('前往第一页', 'aksrt') . '" href="' . esc_url($first_page_url) . '">«</a>';
        echo '<a class="prev-page button' . ($current_page <= 1 ? ' disabled' : '') . '" title="' . esc_attr__('前往上一页', 'aksrt') . '" href="' . esc_url($prev_page_url) . '">‹</a>';
        echo '<span class="paging-input">' . esc_html(sprintf(__('第 %1$s 页，共 ', 'aksrt'), $current_page)) . '<span class="total-pages">' . esc_html((string) $total_pages) . '</span>' . esc_html__(' 页', 'aksrt') . '</span>';
        echo '<a class="next-page button' . ($current_page >= $total_pages ? ' disabled' : '') . '" title="' . esc_attr__('前往下一页', 'aksrt') . '" href="' . esc_url($next_page_url) . '">›</a>';
        echo '<a class="last-page button' . ($current_page >= $total_pages ? ' disabled' : '') . '" title="' . esc_attr__('前往最后一页', 'aksrt') . '" href="' . esc_url($last_page_url) . '">»</a>';
        echo '</span></div><br class="clear"></div>';
    }

    private function render_ticket_row(array $row, string $page_url, bool $hidden = false): void {
        $kind        = $row['kind'];
        $status      = $row['status'];
        $user_id     = (int) $row['user_id'];
        $process_key = $kind . '-' . (string) $row['id'];
        $url         = add_query_arg(['action' => 'process', 'id' => $process_key], $page_url);

        // 状态列（对齐参考主题：待处理→立即处理按钮 / 已批准 / 处理完成 / 已拒绝 / 正在处理）
        $is_processing = isset($_GET['action']) && sanitize_key((string) wp_unslash($_GET['action'])) === 'process'
            && isset($_GET['id']) && (string) wp_unslash($_GET['id']) === $kind . '-' . (string) $row['id'];
        if ($is_processing) {
            $status_html = NativeUi::badge(__('正在处理', 'aksrt'), 'warning');
        } elseif ($status === 'pending') {
            // JS 切换展开（无整页刷新）；无 JS 时 href 整页兜底。
            $status_html = '<a class="button" data-aksrt-ticket-toggle="' . esc_attr($process_key) . '" href="' . esc_url($url) . '">' . esc_html__('立即处理', 'aksrt') . '</a>';
        } elseif ($status === 'resolved') {
            $status_html = $kind === 'appeal'
                ? NativeUi::badge(__('已批准', 'aksrt'), 'success')
                : NativeUi::badge(__('处理完成', 'aksrt'), 'info');
        } else {
            $status_html = NativeUi::badge(__('已拒绝', 'aksrt'), 'danger');
        }

        // 类型列（对齐参考主题：不良举报红 / 禁封申诉绿）
        $type_html = $kind === 'report'
            ? NativeUi::badge(__('不良举报', 'aksrt'), 'danger', false)
            : NativeUi::badge(__('禁封申诉', 'aksrt'), 'success', false);

        // 提交用户列（显示名链接 + 管理|查看 row-actions）
        $user = $user_id > 0 ? get_userdata($user_id) : null;
        if ($user) {
            $user_html = '<a href="' . esc_url(add_query_arg('send_user', $user_id, $page_url)) . '">' . esc_html($user->display_name) . '</a>';
            $user_html .= '<div class="row-actions">';
            $user_html .= '<a href="' . esc_url(get_edit_user_link($user_id)) . '">' . esc_html__('管理', 'aksrt') . '</a> | ';
            $home = function_exists('aksrt_get_user_home_url') ? aksrt_get_user_home_url($user_id) : get_author_posts_url($user_id);
            $user_html .= '<a href="' . esc_url($home) . '">' . esc_html__('查看', 'aksrt') . '</a>';
            $user_html .= '</div>';
        } else {
            $user_html = esc_html__('未登录用户', 'aksrt');
        }

        $desc_html = $kind === 'report' ? $this->ticket_report_desc_html($row['payload']) : $this->ticket_appeal_desc_html($row['payload'], (int) $row['id']);

        echo '<tr' . ($hidden ? ' style="display:none;"' : '') . ' data-aksrt-ticket-row="' . esc_attr($process_key) . '">';
        echo '<td>' . $status_html . '</td>';
        echo '<td>' . $type_html . '</td>';
        echo '<td>' . $user_html . '</td>';
        echo '<td><div class="aksrt-native-clamp">' . $desc_html . '</div></td>';
        echo '<td>' . esc_html((string) $row['time']) . '</td>';
        echo '<td>' . esc_html((string) ($row['updated'] !== '' ? $row['updated'] : '—')) . '</td>';
        echo '</tr>';
    }

    /** 举报行详情（对齐参考主题：举报用户/举报内容红字 + 原因） */
    private function ticket_report_desc_html(array $r): string {
        $target_type = sanitize_key((string) ($r['target_type'] ?? ''));
        $target_id   = (int) ($r['target_id'] ?? 0);
        $link        = $this->ticket_target_link($target_type, $target_id);

        if ($target_type === 'user') {
            $html  = '<div class="aksrt-native-text--danger">' . esc_html__('举报用户：', 'aksrt') . ($link !== '' ? $link : esc_html('#' . $target_id)) . '</div>';
        } else {
            $html  = '<div class="aksrt-native-text--danger">' . esc_html__('举报内容：', 'aksrt') . ($link !== '' ? $link : esc_html($target_type . ' #' . $target_id)) . '</div>';
        }
        $html .= '<div>' . esc_html(sprintf(__('举报原因：%s', 'aksrt'), (string) ($r['reason'] ?? ''))) . '</div>';
        if (!empty($r['category'])) {
            $html .= '<div>' . esc_html(sprintf(__('分类：%s', 'aksrt'), (string) $r['category'])) . '</div>';
        }
        return $html;
    }

    /** 申诉行详情（对齐参考主题：禁封状态/原因/起止时间，或已解封） */
    private function ticket_appeal_desc_html(array $payload, int $user_id): string {
        $ban_html = $this->ticket_ban_info_html($user_id, 'appeal_row');
        $html     = $ban_html;
        if (!empty($payload['reason'])) {
            $html .= '<div>' . esc_html(sprintf(__('申诉说明：%s', 'aksrt'), (string) $payload['reason'])) . '</div>';
        }
        return $html;
    }

    /**
     * 用户当前限制状态摘要（对齐参考主题禁封信息展示）。
     *
     * @param string $context appeal_row（申诉列表行，已解封时自动结案）| form（处理表单）
     */
    private function ticket_ban_info_html(int $user_id, string $context = 'form'): string {
        if ($user_id <= 0 || !class_exists('\AKSRT\User\Restriction')) {
            return '';
        }
        $svc = \AKSRT\User\Restriction::get_instance();
        $ban = $svc->get_active_ban($user_id);

        if ($ban) {
            $end = !empty($ban['expires_at']) ? (string) $ban['expires_at'] : __('永久', 'aksrt');
            $html  = '<div class="aksrt-native-text--warning">' . esc_html(sprintf(__('禁封状态：%s', 'aksrt'), __('封禁中(禁止登录)', 'aksrt'))) . '</div>';
            $html .= '<div>' . esc_html(sprintf(__('禁封原因：%s', 'aksrt'), (string) ($ban['reason'] ?? ''))) . '</div>';
            $html .= '<div>' . esc_html(sprintf(__('开始时间：%s', 'aksrt'), (string) ($ban['created_at'] ?? ''))) . '</div>';
            $html .= '<div>' . esc_html(sprintf(__('结束时间：%s', 'aksrt'), $end)) . '</div>';
            return $html;
        }

        if ($svc->is_restricted($user_id, \AKSRT\User\Restriction::TYPE_SUSPEND)) {
            return '<div class="aksrt-native-text--warning">' . esc_html(sprintf(__('限制状态：%s', 'aksrt'), __('停权中', 'aksrt'))) . '</div>';
        }
        if ($svc->is_restricted($user_id, \AKSRT\User\Restriction::TYPE_MUTE)) {
            return '<div class="aksrt-native-text--warning">' . esc_html(sprintf(__('限制状态：%s', 'aksrt'), __('禁言中', 'aksrt'))) . '</div>';
        }

        // 对齐参考主题：申诉列表行中用户已无禁封 → 显示已解封并自动结案
        if ($context === 'appeal_row' && class_exists('\AKSRT\User\BanAppeal') && \AKSRT\User\BanAppeal::get_status($user_id) === 'pending') {
            update_user_meta($user_id, \AKSRT\User\BanAppeal::META_STATUS, 'approved');
            return '<div class="aksrt-native-text--warning">' . esc_html__('此用户已解封', 'aksrt') . '</div>';
        }

        // 对齐参考主题：申诉处理表单中用户已解封的提示
        if ($context === 'appeal_form') {
            return '<div class="aksrt-native-text--success">' . esc_html__('当前用户已解封', 'aksrt') . '</div>';
        }

        return '<div class="aksrt-native-text--success">' . esc_html__('用户状态正常', 'aksrt') . '</div>';
    }

    private function ticket_target_link(string $target_type, int $target_id): string {
        if ($target_type === 'post') {
            $post = get_post($target_id);
            if ($post instanceof \WP_Post) {
                return '<a target="_blank" href="' . esc_url((string) get_permalink($post)) . '">' . esc_html(get_the_title($post)) . '</a>';
            }
        } elseif ($target_type === 'comment') {
            $comment = get_comment($target_id);
            if ($comment instanceof \WP_Comment) {
                return '<a target="_blank" href="' . esc_url((string) get_comment_link($comment)) . '">#' . $target_id . '</a>';
            }
        } elseif ($target_type === 'user') {
            $url = function_exists('aksrt_get_user_home_url') ? aksrt_get_user_home_url($target_id) : '';
            $user = get_userdata($target_id);
            if ($url !== '' && $user) {
                return '<a target="_blank" href="' . esc_url($url) . '">' . esc_html($user->display_name) . '</a>';
            }
        }
        return '';
    }

    /** 行内处理表单（对齐参考主题 form-table 结构） */
    private function render_ticket_process_form(array $row, string $action_url): void {
        $kind = $row['kind'];

        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
        // admin-post.php 依赖 $_REQUEST['action'] 触发 admin_post_{action} 钩子；
        // 缺失时 WordPress 不输出任何内容（白屏），这里按工单类型分发。
        echo '<input type="hidden" name="action" value="' . esc_attr($kind === 'report' ? 'aksrt_users_update_report' : 'aksrt_users_process_appeal') . '" />';
        echo '<table class="form-table"><tbody>';

        if ($kind === 'report') {
            $r           = $row['payload'];
            $target_type = sanitize_key((string) ($r['target_type'] ?? ''));
            $target_id   = (int) ($r['target_id'] ?? 0);
            $link        = $this->ticket_target_link($target_type, $target_id);

            echo '<tr><th>' . esc_html__('被举报用户', 'aksrt') . '</th><td>';
            echo $link !== '' ? $link : esc_html($target_type . ' #' . $target_id);
            echo '<input type="hidden" name="report_id" value="' . esc_attr((string) $row['id']) . '" />';
            echo '<input type="hidden" name="new_status" value="resolved" />';
            echo '</td></tr>';

            echo '<tr><th>' . esc_html__('举报信息', 'aksrt') . '</th><td>';
            echo esc_html(sprintf(__('举报原因：%s', 'aksrt'), (string) ($r['reason'] ?? ''))) . '<br>';
            if (!empty($r['category'])) {
                echo esc_html(sprintf(__('分类：%s', 'aksrt'), (string) $r['category'])) . '<br>';
            }
            echo esc_html(sprintf(__('提交时间：%s', 'aksrt'), (string) $row['time']));
            echo '</td></tr>';

            if ($target_type === 'user') {
                echo '<tr><th>' . esc_html__('被举报用户禁封信息', 'aksrt') . '</th><td>';
                if (class_exists('\AKSRT\User\Restriction') && \AKSRT\User\Restriction::get_instance()->is_restricted($target_id)) {
                    echo $this->ticket_ban_info_html($target_id);
                } else {
                    // 与参考主题一致：跳转到前台该用户公开主页，经封面右下角三点
                    // 菜单的「禁封此用户」打开封禁弹窗完成处理（后台不提供禁封表单）。
                    $ban_url = function_exists('aksrt_get_user_home_url') ? aksrt_get_user_home_url($target_id) : get_author_posts_url($target_id);
                    echo '<div class="aksrt-native-text--success">' . esc_html__('用户状态正常', 'aksrt') . '</div>';
                    echo '<p class="description">' . esc_html__('请查阅相关资料以及举证，如举报事实清楚，可以', 'aksrt');
                    echo ' <a target="_blank" href="' . esc_url($ban_url) . '">' . esc_html__('点击此处', 'aksrt') . '</a> ';
                    echo esc_html__('对用户做禁封处理，并将处理结果填写至下方', 'aksrt') . '</p>';
                }
                echo '</td></tr>';
            }

            echo '<tr><th>' . esc_html__('处理说明', 'aksrt') . '</th><td>';
            echo '<textarea rows="2" cols="40" name="note" placeholder="' . esc_attr__('请输入本次处理的方式及说明', 'aksrt') . '"></textarea>';
            echo '<p class="description">' . esc_html__('此处内容会反馈给举报人', 'aksrt') . '</p>';
            echo '</td></tr>';

            wp_nonce_field('aksrt_users_update_report_' . (int) $row['id']);
        } else {
            $uid = (int) $row['id'];
            $user = get_userdata($uid);

            echo '<tr><th>' . esc_html__('申诉用户', 'aksrt') . '</th><td>';
            if ($user instanceof \WP_User) {
                $url = function_exists('aksrt_get_user_home_url') ? aksrt_get_user_home_url($uid) : get_author_posts_url($uid);
                echo '<a target="_blank" href="' . esc_url($url) . '">' . esc_html($user->display_name) . '</a>';
            } else {
                echo esc_html('#' . $uid);
            }
            echo '<input type="hidden" name="user_id" value="' . esc_attr((string) $uid) . '" />';
            echo '</td></tr>';

            echo '<tr><th>' . esc_html__('禁封信息', 'aksrt') . '</th><td>' . $this->ticket_ban_info_html($uid, 'appeal_form') . '</td></tr>';

            echo '<tr><th>' . esc_html__('申诉信息', 'aksrt') . '</th><td>';
            $payload = $row['payload'];
            echo esc_html(sprintf(__('申诉类型：%s', 'aksrt'), (string) ($payload['reason_key'] ?? '—'))) . '<br>';
            echo esc_html(sprintf(__('申诉说明：%s', 'aksrt'), (string) ($payload['reason'] ?? ''))) . '<br>';
            echo esc_html(sprintf(__('提交时间：%s', 'aksrt'), (string) ($payload['time'] ?? '')));
            echo '</td></tr>';

            echo '<tr><th>' . esc_html__('处理方式', 'aksrt') . '</th><td>';
            echo '<p><input type="radio" name="decision" id="aksrt-process-1-' . $uid . '" value="approve" checked="checked"><label for="aksrt-process-1-' . $uid . '" class="aksrt-native-text--info">' . esc_html__('申诉通过（解封该用户）', 'aksrt') . '</label></p>';
            echo '<p><input type="radio" name="decision" id="aksrt-process-2-' . $uid . '" value="reject"><label for="aksrt-process-2-' . $uid . '" class="aksrt-native-text--danger">' . esc_html__('申诉拒绝（保持原禁封状态）', 'aksrt') . '</label></p>';
            echo '</td></tr>';

            echo '<tr><th>' . esc_html__('处理留言', 'aksrt') . '</th><td>';
            echo '<textarea rows="2" cols="40" name="note" placeholder="' . esc_attr__('给用户留言', 'aksrt') . '"></textarea>';
            echo '<p class="description">' . esc_html__('如需给用户留言请填写此处，如果拒绝请填写拒绝原因', 'aksrt') . '</p>';
            echo '</td></tr>';

            wp_nonce_field('aksrt_users_process_appeal_' . $uid);
        }

        echo '<tr><th></th><td><p>';
        echo '<button type="submit" class="button button-primary process-submit">' . esc_html__('确认提交', 'aksrt') . '</button> ';
        // 取消：收起表单、换回列表行（JS 切换；无 JS 时整页回列表兜底）。
        echo '<a class="button" data-aksrt-ticket-cancel="' . esc_attr($row['kind'] . '-' . (string) $row['id']) . '" href="' . esc_url(remove_query_arg(['action', 'id'])) . '">' . esc_html__('取消', 'aksrt') . '</a>';
        echo '</p></td></tr>';
        echo '</tbody></table></form>';
    }
}