/* 工单管理（users.php?page=aksrt_tickets）——仅在本页入队 */

.aksrt-tickets-admin {
	--aksrt-tk-border: #dcdcde;
	--aksrt-tk-muted: #646970;
	--aksrt-tk-soft: #f6f7f7;
	--aksrt-tk-accent: #2271b1;
}

.aksrt-tickets-admin__muted { color: var(--aksrt-tk-muted); font-weight: 400; }

/* ---- 代客提交 ---- */
.aksrt-tickets-admin__create {
	margin: 16px 0 8px;
	background: #fff;
	border: 1px solid var(--aksrt-tk-border);
	border-radius: 4px;
}
.aksrt-tickets-admin__create > summary {
	display: flex;
	align-items: center;
	gap: 6px;
	padding: 10px 14px;
	cursor: pointer;
	font-weight: 600;
	color: var(--aksrt-tk-accent);
	list-style: none;
}
.aksrt-tickets-admin__create > summary::-webkit-details-marker { display: none; }
.aksrt-tickets-admin__create[open] > summary { border-bottom: 1px solid var(--aksrt-tk-border); }
.aksrt-tickets-admin__create-form,
.aksrt-tickets-admin__create-empty { padding: 14px; margin: 0; }
.aksrt-tickets-admin__create-grid {
	display: grid;
	grid-template-columns: repeat(2, minmax(0, 1fr));
	gap: 12px 16px;
}
.aksrt-tickets-admin__create-grid label { display: flex; flex-direction: column; gap: 4px; }
.aksrt-tickets-admin__create-grid label > span { font-weight: 600; }
.aksrt-tickets-admin__create-grid .is-wide { grid-column: 1 / -1; }
.aksrt-tickets-admin__create-grid input,
.aksrt-tickets-admin__create-grid select,
.aksrt-tickets-admin__create-grid textarea { width: 100%; max-width: none; }
.aksrt-tickets-admin__create-foot {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 12px;
	margin: 12px 0 0;
}

/* ---- 视图与筛选 ---- */
.aksrt-tickets-admin__views { margin-bottom: 4px; }
.aksrt-ticket-dot {
	display: inline-block;
	width: 8px;
	height: 8px;
	margin-right: 4px;
	border-radius: 50%;
	background: var(--aksrt-ticket-color, #8c8f94);
	vertical-align: 1px;
}
.aksrt-tickets-admin__filters {
	clear: both;
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 6px;
	padding: 8px 0;
}
.aksrt-tickets-admin__filters input[type="search"] { min-width: 220px; }

/* ---- 列表 ---- */
.aksrt-tickets-admin__table-wrap { overflow-x: auto; }
.aksrt-tickets-admin__table { min-width: 860px; table-layout: fixed; }
.aksrt-tickets-admin__table .column-title { width: 34%; }
.aksrt-tickets-admin__table .column-status { width: 10%; }
.aksrt-tickets-admin__table .column-type,
.aksrt-tickets-admin__table .column-admin { width: 11%; }
.aksrt-tickets-admin__table .column-user { width: 15%; }
.aksrt-tickets-admin__table .column-time { width: 19%; }
.aksrt-tickets-admin__table td { vertical-align: middle; }
.aksrt-tickets-admin__table .row-title { word-break: break-word; }
.aksrt-tickets-admin__sub { margin-top: 3px; color: var(--aksrt-tk-muted); font-size: 12px; }
.aksrt-tickets-admin__sub code { padding: 0 4px; font-size: 12px; background: var(--aksrt-tk-soft); }
.aksrt-tickets-admin__row.is-awaiting td:first-child { box-shadow: inset 3px 0 0 #d63638; }
.aksrt-tickets-admin__row.is-open td { background: #f0f6fc; }
.aksrt-tickets-admin__detail-row > td { padding: 0 !important; background: var(--aksrt-tk-soft) !important; }
.aksrt-tickets-admin__empty {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 4px;
	padding: 32px 0;
	color: var(--aksrt-tk-muted);
}

.aksrt-ticket-badge {
	display: inline-flex;
	align-items: center;
	gap: 5px;
	padding: 2px 8px;
	border-radius: 999px;
	font-size: 12px;
	line-height: 18px;
	white-space: nowrap;
	color: var(--aksrt-ticket-color, #646970);
	background: color-mix(in srgb, var(--aksrt-ticket-color, #646970) 12%, #fff);
	border: 1px solid color-mix(in srgb, var(--aksrt-ticket-color, #646970) 30%, #fff);
}
.aksrt-ticket-badge::before {
	content: "";
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background: currentColor;
}

.aksrt-ticket-user { display: inline-flex; align-items: center; gap: 6px; min-width: 0; text-decoration: none; }
.aksrt-ticket-user img { flex: none; border-radius: 50%; }
.aksrt-ticket-user span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---- 详情 ---- */
.aksrt-ticket-detail {
	display: grid;
	grid-template-columns: minmax(0, 1fr) 300px;
	gap: 16px;
	padding: 16px;
	border-top: 1px solid var(--aksrt-tk-border);
	border-bottom: 1px solid var(--aksrt-tk-border);
}
.aksrt-ticket-detail__main,
.aksrt-ticket-detail__side { display: flex; flex-direction: column; gap: 12px; min-width: 0; }
.aksrt-ticket-detail__heading { display: block; margin: 0 0 8px; font-size: 13px; font-weight: 600; }
.aksrt-ticket-detail__empty { margin: 0; color: var(--aksrt-tk-muted); }

.aksrt-ticket-detail__origin,
.aksrt-ticket-detail__reply,
.aksrt-ticket-detail__card,
.aksrt-ticket-detail__reply-form {
	padding: 12px 14px;
	background: #fff;
	border: 1px solid var(--aksrt-tk-border);
	border-radius: 4px;
}
.aksrt-ticket-detail__origin { border-left: 3px solid var(--aksrt-tk-accent); }

.aksrt-ticket-detail__msg-head { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
.aksrt-ticket-detail__msg-head img { border-radius: 50%; }
.aksrt-ticket-detail__msg-head time { margin-left: auto; color: var(--aksrt-tk-muted); font-size: 12px; }
.aksrt-ticket-detail__body { word-break: break-word; }
.aksrt-ticket-detail__body > p:first-child { margin-top: 0; }
.aksrt-ticket-detail__body > p:last-child { margin-bottom: 0; }

.aksrt-ticket-detail__replies { display: flex; flex-direction: column; gap: 10px; margin: 0; padding: 0; list-style: none; }
.aksrt-ticket-detail__reply { margin: 0; }
.aksrt-ticket-detail__reply.is-admin { margin-left: 32px; background: #f0f6fc; border-color: #c5d9ed; }
.aksrt-ticket-detail__reply.is-user { margin-right: 32px; }
/* 系统记录（催单等）：居中细条，与对话气泡区分。 */
.aksrt-ticket-detail__system {
	display: flex;
	justify-content: center;
	gap: 8px;
	margin: 0;
	color: var(--aksrt-tk-muted);
	font-size: 12px;
}
.aksrt-ticket-detail__system span { color: #b32d2e; }
/* 催单徽标：列表标题旁 + 详情信息卡。 */
.aksrt-ticket-urge {
	display: inline-block;
	padding: 0 6px;
	color: #b32d2e;
	font-size: 12px;
	line-height: 18px;
	background: #fcf0f1;
	border: 1px solid #f0c3c5;
	border-radius: 9px;
	vertical-align: middle;
}
.aksrt-ticket-detail__quote {
	margin: 0 0 8px;
	padding: 6px 10px;
	color: var(--aksrt-tk-muted);
	background: var(--aksrt-tk-soft);
	border-left: 3px solid var(--aksrt-tk-border);
	white-space: pre-line;
}

.aksrt-ticket-detail__attachments { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 0; padding: 0; list-style: none; }
.aksrt-ticket-detail__attachments li { margin: 0; }
.aksrt-ticket-detail__attachments img {
	display: block;
	width: 72px;
	height: 72px;
	object-fit: cover;
	border: 1px solid var(--aksrt-tk-border);
	border-radius: 4px;
}

.aksrt-ticket-detail__reply-form textarea { width: 100%; }
.aksrt-ticket-detail__reply-foot { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.aksrt-ticket-detail__reply-foot select { max-width: 240px; }
.aksrt-ticket-detail__counter { margin-left: auto; color: var(--aksrt-tk-muted); font-size: 12px; }
.aksrt-ticket-detail__counter.is-over { color: #d63638; }
.aksrt-ticket-detail__closed {
	display: flex;
	align-items: center;
	gap: 6px;
	margin: 0;
	padding: 10px 14px;
	color: var(--aksrt-tk-muted);
	background: #fff;
	border: 1px dashed var(--aksrt-tk-border);
	border-radius: 4px;
}

.aksrt-ticket-detail__info {
	display: grid;
	grid-template-columns: auto minmax(0, 1fr);
	gap: 8px 12px;
	margin: 0;
}
.aksrt-ticket-detail__info dt { color: var(--aksrt-tk-muted); }
.aksrt-ticket-detail__info dd { margin: 0; word-break: break-all; }

.aksrt-ticket-detail__status-form { display: flex; flex-direction: column; gap: 8px; }
.aksrt-ticket-detail__status-form label { display: flex; flex-direction: column; gap: 3px; }
.aksrt-ticket-detail__status-form select { width: 100%; max-width: none; }
.aksrt-ticket-detail__status-form .button { align-self: flex-start; }

.aksrt-ticket-detail__notes { display: flex; flex-direction: column; gap: 8px; margin: 0 0 10px; padding: 0; list-style: none; }
.aksrt-ticket-detail__notes li { margin: 0; padding: 8px 10px; background: #fcf9e8; border-left: 3px solid #dba617; word-break: break-word; }
.aksrt-ticket-detail__note-head { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 4px; font-size: 12px; }
.aksrt-ticket-detail__note-head time { color: var(--aksrt-tk-muted); }
.aksrt-ticket-detail__note-form { display: flex; flex-direction: column; gap: 6px; }
.aksrt-ticket-detail__note-form textarea { width: 100%; }
.aksrt-ticket-detail__note-form .button { align-self: flex-start; }

@media (max-width: 1100px) {
	.aksrt-ticket-detail { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 782px) {
	.aksrt-tickets-admin__create-grid { grid-template-columns: minmax(0, 1fr); }
	.aksrt-ticket-detail__reply.is-admin,
	.aksrt-ticket-detail__reply.is-user { margin-left: 0; margin-right: 0; }
}