/* User center ticket (工单) — 回复框 / 新建表单 / 图片待发送区 / 提交成功
 *
 * 依赖 tickets.css 定义的 --tickets-* token（同面板同条件入队，先于本文件）。
 * 回复框布局自上而下：工具栏（图片 | 催单 · 关闭）→ 引用条 → 待发送缩略图 →
 * 输入框 → 发送行；作为详情弹窗 flex 列的最后一段固定在底部，不参与滚动。
 */

/* ------------------------------------------------------------------ *
 * 已关闭提示（占据回复框位置）
 * ------------------------------------------------------------------ */

.jio-ticket-detail__closed {
  display: flex;
  flex: 0 0 auto;
  gap: 8px;
  align-items: center;
  justify-content: center;
  margin: 0;
  padding: 14px 18px 16px;
  border-top: 1px solid var(--tickets-line);
  color: var(--tickets-muted);
  font-size: 13px;
}

/* ------------------------------------------------------------------ *
 * 回复框
 * ------------------------------------------------------------------ */

.jio-ticket-composer {
  display: grid;
  flex: 0 0 auto;
  gap: 8px;
  padding: 10px 18px 14px;
  border-top: 1px solid var(--tickets-line);
  background: var(--surface-1, #fff);
}

.jio-ticket-composer__toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  justify-content: space-between;
}

.jio-ticket-composer__tools,
.jio-ticket-composer__actions { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }

.jio-ticket-composer__quote {
  display: flex;
  gap: 8px;
  align-items: center;
  padding: 7px 10px;
  border-radius: 8px;
  background: color-mix(in srgb, var(--tickets-primary) 8%, transparent);
  color: var(--tickets-ink-2);
  font-size: 12px;
}

.jio-ticket-composer__quote[hidden] { display: none; }
.jio-ticket-composer__quote > .fa { color: var(--tickets-primary); }
.jio-ticket-composer__quote > span { flex: 1 1 auto; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }

.jio-ticket-composer__quote button {
  flex: 0 0 auto;
  padding: 2px 4px;
  border: 0;
  background: transparent;
  color: var(--tickets-muted);
  cursor: pointer;
}

.jio-ticket-composer__input textarea {
  display: block;
  width: 100%;
  min-height: 64px;
  max-height: 160px;
  padding: 9px 12px;
  border: 1px solid var(--tickets-line);
  border-radius: 10px;
  background: var(--surface-1, #fff);
  color: inherit;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.6;
  resize: none;
  scrollbar-width: thin;
  transition: border-color .15s ease, box-shadow .15s ease;
}

.jio-ticket-composer__input textarea:focus {
  border-color: var(--tickets-primary);
  outline: none;
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--tickets-primary) 16%, transparent);
}

.jio-ticket-composer__input textarea[aria-invalid="true"] { border-color: var(--tickets-danger); }
.jio-ticket-composer__input .jio-ticket-field__error { margin-top: 4px; }

.jio-ticket-composer__bar { display: flex; gap: 10px; align-items: center; justify-content: flex-end; }
.jio-ticket-composer__hint { margin-right: auto; color: var(--tickets-muted); font-size: 11px; }
.jio-ticket-composer__bar .btn-primary { min-width: 88px; }

/* 工具按钮：图片为幽灵按钮；催单 / 关闭为描边胶囊，与输入区视觉分层。 */
.jio-ticket-tool {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  height: 30px;
  padding: 0 10px;
  border: 1px solid transparent;
  border-radius: 8px;
  background: transparent;
  color: var(--tickets-muted);
  font-size: 12px;
  white-space: nowrap;
  cursor: pointer;
  transition: background-color .15s ease, border-color .15s ease, color .15s ease;
}

.jio-ticket-tool:hover:not(:disabled) { background: var(--tickets-soft); color: var(--tickets-ink); }
.jio-ticket-tool:focus-visible { outline: 2px solid var(--tickets-primary); outline-offset: 1px; }
.jio-ticket-tool:disabled { opacity: .5; cursor: not-allowed; }

.jio-ticket-tool__count {
  color: var(--tickets-muted);
  font-size: 11px;
  font-variant-numeric: tabular-nums;
}

.jio-ticket-tool__count.is-zero { display: none; }

.jio-ticket-tool.is-chip {
  height: 28px;
  border-color: var(--tickets-line);
  border-radius: 999px;
}

.jio-ticket-tool.is-chip:hover:not(:disabled) {
  border-color: color-mix(in srgb, var(--tickets-primary) 40%, transparent);
  background: color-mix(in srgb, var(--tickets-primary) 7%, transparent);
  color: var(--tickets-primary);
}

.jio-ticket-tool.is-danger:hover:not(:disabled) {
  border-color: color-mix(in srgb, var(--tickets-danger) 40%, transparent);
  background: color-mix(in srgb, var(--tickets-danger) 7%, transparent);
  color: var(--tickets-danger);
}

.jio-ticket-tool.is-confirming,
.jio-ticket-tool.is-confirming:hover:not(:disabled) {
  border-color: var(--tickets-danger);
  background: color-mix(in srgb, var(--tickets-danger) 12%, transparent);
  color: var(--tickets-danger);
}

/* 催单冷却：保持可读的倒计时，而不是灰掉不解释。 */
.jio-ticket-tool.is-cooling:disabled {
  opacity: 1;
  border-style: dashed;
  color: var(--tickets-muted);
  font-variant-numeric: tabular-nums;
  cursor: default;
}

/* ------------------------------------------------------------------ *
 * 新建表单
 * ------------------------------------------------------------------ */

.jio-ticket-form { display: grid; gap: 16px; text-align: left; }

.jio-ticket-field {
  position: relative;
  display: grid;
  gap: 6px;
  min-width: 0;
  margin: 0;
  padding: 0;
  border: 0;
}

.jio-ticket-field > label,
.jio-ticket-field > legend,
.jio-ticket-field__label {
  display: flex;
  gap: 6px;
  align-items: center;
  padding: 0;
  color: var(--tickets-ink-2);
  font-size: 13px;
  font-weight: 600;
}

.jio-ticket-field em { color: var(--tickets-danger); font-style: normal; }
.jio-ticket-field__optional { color: var(--tickets-muted); font-size: 12px; font-weight: 400; }

.jio-ticket-field input[type="text"],
.jio-ticket-field select,
.jio-ticket-field textarea {
  width: 100%;
  padding: 9px 12px;
  border: 1px solid var(--tickets-line);
  border-radius: 9px;
  background: var(--surface-1, #fff);
  color: inherit;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.6;
  transition: border-color .15s ease, box-shadow .15s ease;
}

.jio-ticket-field textarea { min-height: 120px; padding-bottom: 24px; resize: vertical; }

.jio-ticket-field input[type="text"]:focus,
.jio-ticket-field select:focus,
.jio-ticket-field textarea:focus {
  border-color: var(--tickets-primary);
  outline: none;
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--tickets-primary) 16%, transparent);
}

.jio-ticket-field [aria-invalid="true"],
.jio-ticket-field[aria-invalid="true"] .jio-ticket-type span {
  border-color: var(--tickets-danger) !important;
}

.jio-ticket-field__error { margin: 0; color: var(--tickets-danger); font-size: 12px; }
.jio-ticket-field__hint { margin: 0; color: var(--tickets-muted); font-size: 12px; }
.jio-ticket-field__row { display: flex; flex-wrap: wrap; gap: 4px 10px; align-items: center; }

/* 新建表单的「添加图片」用描边按钮，和其他表单控件同一视觉重量。 */
.jio-ticket-field__row .jio-ticket-tool { margin-left: -1px; border-color: var(--tickets-line); }

.jio-ticket-counter { color: var(--tickets-muted); font-size: 11px; font-variant-numeric: tabular-nums; }
.jio-ticket-counter.is-near { color: var(--color-warning, #f59e0b); }

/* 新建表单内计数器贴在输入框右下角；回复框的计数器在发送行里。 */
.jio-ticket-form .jio-ticket-field > .jio-ticket-counter {
  position: absolute;
  right: 10px;
  bottom: 7px;
  pointer-events: none;
}

.jio-ticket-form .jio-ticket-field:has(.jio-ticket-field__error) > .jio-ticket-counter { bottom: 27px; }
.jio-ticket-form .jio-ticket-field input[type="text"] { padding-right: 72px; }

/* 部门：单选卡片（替代下拉，选项一目了然）。 */
.jio-ticket-types__list { display: flex; flex-wrap: wrap; gap: 8px; }
.jio-ticket-type { position: relative; margin: 0; cursor: pointer; }
/* 原生单选点视觉隐藏，选中态由胶囊承载。选择器需压过 main.css 全局
 * input[type=radio] 及其 :hover / :checked（会把它拉回文档流并显出圆点）。 */
.jio-ticket-types .jio-ticket-type input[type="radio"],
.jio-ticket-types .jio-ticket-type input[type="radio"]:hover,
.jio-ticket-types .jio-ticket-type input[type="radio"]:checked {
  position: absolute;
  inset: 0;
  width: 1px;
  min-width: 0;
  height: 1px;
  margin: 0;
  border: 0;
  box-shadow: none;
  opacity: 0;
  overflow: hidden;
  clip-path: inset(50%);
  pointer-events: none;
}

.jio-ticket-type span {
  display: inline-flex;
  align-items: center;
  height: 34px;
  padding: 0 14px;
  border: 1px solid var(--tickets-line);
  border-radius: 999px;
  background: var(--surface-1, #fff);
  font-size: 13px;
  transition: border-color .15s ease, background-color .15s ease, color .15s ease;
}

.jio-ticket-type:hover span { border-color: color-mix(in srgb, var(--tickets-primary) 45%, transparent); }

.jio-ticket-type input:checked + span {
  border-color: var(--tickets-primary);
  background: color-mix(in srgb, var(--tickets-primary) 10%, transparent);
  color: var(--tickets-primary);
  font-weight: 600;
}

.jio-ticket-type input:focus-visible + span { outline: 2px solid var(--tickets-primary); outline-offset: 2px; }

.jio-ticket-form__actions { display: flex; gap: 10px; justify-content: flex-end; margin-top: 4px; }
.jio-ticket-form__actions > button { min-width: 96px; }

/* ------------------------------------------------------------------ *
 * 待发送图片条（回复框与新建表单共用）
 * ------------------------------------------------------------------ */

.jio-ticket-tray {
  display: flex;
  gap: 8px;
  padding: 2px 0;
  overflow-x: auto;
  scrollbar-width: thin;
}

.jio-ticket-tray:empty { display: none; }

.jio-ticket-image {
  position: relative;
  flex: 0 0 auto;
  width: 64px;
  height: 64px;
  border: 1px solid var(--tickets-line);
  border-radius: 9px;
  overflow: hidden;
  background: var(--tickets-soft);
  animation: jio-ticket-pop .18s ease-out;
}

.jio-ticket-image img { width: 100%; height: 100%; object-fit: cover; }
.jio-ticket-image.is-uploading { display: grid; place-items: center; }

.jio-ticket-image__spinner {
  width: 20px;
  height: 20px;
  border: 2px solid var(--tickets-line);
  border-top-color: var(--tickets-primary);
  border-radius: 50%;
  animation: jio-ticket-spin .8s linear infinite;
}

.jio-ticket-image__remove {
  position: absolute;
  top: 3px;
  right: 3px;
  display: grid;
  place-items: center;
  width: 20px;
  height: 20px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: rgb(0 0 0 / 55%);
  color: #fff;
  font-size: 10px;
  cursor: pointer;
  transition: background-color .15s ease;
}

.jio-ticket-image__remove:hover { background: rgb(0 0 0 / 75%); }
.jio-ticket-image__remove:focus-visible { outline: 2px solid #fff; outline-offset: 1px; }

@keyframes jio-ticket-spin { to { transform: rotate(360deg); } }
@keyframes jio-ticket-pop { from { opacity: 0; transform: scale(.9); } }

/* ------------------------------------------------------------------ *
 * 提交成功
 * ------------------------------------------------------------------ */

.jio-ticket-done { display: grid; gap: 8px; justify-items: center; padding: 12px 4px 4px; text-align: center; }

.jio-ticket-done__icon {
  display: inline-grid;
  place-items: center;
  width: 56px;
  height: 56px;
  margin-bottom: 4px;
  border-radius: 50%;
  background: color-mix(in srgb, var(--color-success, #10b981) 14%, transparent);
  color: var(--color-success, #10b981);
  font-size: 24px;
}

.jio-ticket-done h4 { margin: 0; font-size: 17px; }
.jio-ticket-done > p { margin: 0; color: var(--tickets-muted); font-size: 13px; }

.jio-ticket-done__notice {
  width: 100%;
  margin-top: 6px;
  padding: 12px 14px;
  border-radius: 10px;
  background: var(--tickets-soft);
  color: var(--tickets-ink-2);
  font-size: 13px;
  line-height: 1.7;
  text-align: left;
}

.jio-ticket-done__notice > :last-child { margin-bottom: 0; }
.jio-ticket-done .jio-ticket-form__actions { justify-content: center; width: 100%; margin-top: 10px; }

/* 按钮忙碌态（发送 / 提交 / 催单中）。 */
.jio-ticket-modal .is-busy { opacity: .7; cursor: progress; }

/* ------------------------------------------------------------------ *
 * 窄屏
 * ------------------------------------------------------------------ */

@media (max-width: 640px) {
  .jio-ticket-composer { padding: 8px 12px calc(12px + env(safe-area-inset-bottom, 0px)); }
  .jio-ticket-composer__hint { display: none; }
  .jio-ticket-composer__bar { justify-content: space-between; }
  .jio-ticket-form__actions > button { flex: 1 1 0; }
}

@media (hover: none) {
  .jio-ticket-composer__hint { display: none; }
}

@media (prefers-reduced-motion: reduce) {
  .jio-ticket-image { animation: none; }
}