wordpress-theme-aksrt/tests/widget-system/ticket-lifecycle-contract.test.cjs

'use strict';

/**
 * 工单状态机契约：
 * 1) 迁移规则集中在 TicketStatusService::can_transition()，上层不各自判合法性；
 * 2) 回复会把工单推到「已回复 / 待回复」，管理员「接收」只能从待接单出发；
 * 3) 已完结状态不可再流转，也不可从未接单一步跳到关闭；
 * 4) 催单冷却用 transient，关闭走通知；
 * 5) 默认状态在后台被拒绝改删，非默认状态带工单时也拒删。
 */

const assert = require('node:assert/strict');
const fs = require('node:fs');
const path = require('node:path');
const test = require('node:test');

const root = path.resolve(__dirname, '../..');
const read = (file) => fs.readFileSync(path.join(root, file), 'utf8');

test('transition rules live in one place', () => {
  const service = read('src/Ticket/TicketStatusService.php');
  const body = service.slice(service.indexOf('public static function can_transition'));

  // 目标必须存在；同状态幂等；已完结不可流转；待接单不可直接关闭。
  assert.match(body, /if \(\$to === '' \|\| !self::exists\(\$to\)\) \{\s*\n\s*return false;/);
  assert.match(body, /if \(\$from === \$to\) \{\s*\n\s*return true;/);
  assert.match(body, /if \(self::is_closed\(\$from\)\) \{\s*\n\s*return false;/);
  assert.match(body, /if \(\$from === self::KEY_PENDING && \$to === self::KEY_CLOSED\) \{\s*\n\s*return false;/);

  // 上层只调用 can_transition，不复制合法性判断。
  for (const file of ['src/Ticket/TicketStatus.php', 'src/Ticket/TicketRestAdmin.php', 'src/Admin/Native/UsersMenusTicketsDetail.php']) {
    const src = read(file);
    assert.ok(src.includes('can_transition'), `${file} must delegate to can_transition`);
  }
});

test('reply and receive drive the documented state changes', () => {
  const status = read('src/Ticket/TicketStatus.php');

  // 管理员回复 → 已回复；用户回复 → 待回复。
  assert.match(status, /\$target = \$author_type === 'admin'\s*\n\s*\? TicketStatusService::KEY_ADMIN_REPLIED\s*\n\s*: TicketStatusService::KEY_USER_REPLIED;/);
  // 同状态不重复迁移；已完结工单上的回复不改变状态。
  assert.match(status, /if \(\$from === \$target\) \{\s*\n\s*return true;/);
  assert.match(status, /if \(TicketStatusService::is_closed\(\$from\)\) \{\s*\n\s*return false;/);

  // 「接收」只允许从未接单转处理中。
  assert.match(status, /if \(\(string\) \(\$ticket\['status'\] \?\? ''\) !== TicketStatusService::KEY_PENDING\) \{\s*\n\s*return false;/);
  assert.match(status, /return \$this->transition_ticket\(\$ticket_id, \$ticket, TicketStatusService::KEY_HANDLING, 'admin', get_current_user_id\(\)\);/);

  // 「已解决」落到已关闭。
  assert.match(status, /private function resolve_ticket\(int \$ticket_id, array \$ticket\): bool \{\s*\n\s*return \$this->transition_ticket\(\$ticket_id, \$ticket, TicketStatusService::KEY_CLOSED, 'admin', get_current_user_id\(\)\);/);
});

test('closing notifies the counterparty exactly once', () => {
  const status = read('src/Ticket/TicketStatus.php');
  assert.match(status, /if \(\$to === TicketStatusService::KEY_CLOSED\) \{\s*\n\s*TicketNotifier::closed\(\$ticket, \$actor\);/);

  const notifier = read('src/Ticket/TicketNotifier.php');
  // 关单双分支：管理员关 → 通知用户；用户关 → 通知跟进人。
  assert.match(notifier, /if \(\$closer === 'admin'\) \{/);
  assert.match(notifier, /self::send\(\$user_id, 'ticket_closed'/);
  assert.match(notifier, /self::send\(\$admin_id, 'ticket_closed'/);
});

test('default status cannot be edited or deleted in the admin surface', () => {
  // REST 侧的状态 CRUD 在 TicketConfigRest trait 里，由 TicketRestAdmin 组合。
  // 配置入口已从原生后台迁至 SPA「工单中心」，兜底只在这一处。
  const config = read('src/Ticket/TicketConfigRest.php');
  assert.equal((config.match(/!empty\(\$row\['is_default'\]\)/g) || []).length, 2,
    'both update and delete must honour is_default');
  assert.match(config, /'jio_ticket_status_default'/);

  // 原生后台不再维护状态定义，因此不再出现 is_default 判断。
  const native = read('src/Admin/Native/UsersMenusTicketsCenter.php');
  assert.ok(!native.includes("!empty(\$row['is_default'])"),
    'status definition guards belong to TicketConfigRest only');

  // 删除前还要确认没有工单挂在该状态/部门下（守卫在 TicketConfigRest trait 中）。
  assert.match(config, /count_by_status\(\(string\) \$row\['status_key'\]\) > 0/);
  assert.match(config, /count_by_type\(\$id\) > 0/);
  assert.match(config, /'jio_ticket_status_in_use'/);
  assert.match(config, /'jio_ticket_type_in_use'/);

  const repo = read('src/Ticket/TicketRepository.php');
  assert.match(repo, /public function count_by_status\(string \$status_key\): int/);
  assert.match(repo, /public function count_by_type\(int \$type_id\): int/);
});

test('prereply reorder requires the full id set', () => {
  const service = read('src/Ticket/TicketPrereplyService.php');
  const body = service.slice(service.indexOf('public static function reorder'));

  // 数量不符或含未知 ID 一律拒绝，避免漏排导致顺序错乱。
  assert.match(body, /count\(\$ids\) !== count\(\$existing\) \|\| array_diff\(\$ids, \$existing\) !== \[\]/);
  assert.match(body, /return false;/);
  // 新建时追加到末尾。
  assert.match(service, /return \(int\) \$max \+ 1;/);
});

test('ticket numbers are unique and settings-driven', () => {
  const number = read('src/Ticket/TicketNumber.php');
  assert.match(number, /TicketSettings::number_prefix\(\)/);
  assert.match(number, /current_time\('Ymd'\)/);
  assert.match(number, /wp_rand\(100000, 999999\)/);
  assert.match(number, /if \(!self::exists\(\$candidate\)\) \{\s*\n\s*return \$candidate;/);
  // 冲突重试有上限，极端情况追加随机后缀兜底。
  assert.match(number, /private const MAX_ATTEMPTS = 12;/);

  const settings = read('src/Ticket/TicketSettings.php');
  assert.match(settings, /strtoupper\(\$raw\)/);
  assert.match(settings, /sanitize_key/);
});

test('notifications go through the message inbox with deep links', () => {
  const notifier = read('src/Ticket/TicketNotifier.php');
  // 所有通知都走 Message::send()，持久化到 jio_notification。
  assert.match(notifier, /\\Jio\\Messages\\Message::get_instance\(\)->send\(/);
  assert.match(notifier, /class_exists\('\\Jio\\Messages\\Message'\)/);
  // 新建工单通知全体管理员，催单只通知跟进人。
  assert.match(notifier, /get_users\(\['role' => 'administrator', 'fields' => 'ID', 'number' => 20\]\)/);
  assert.match(notifier, /\$admin_id = \(int\) \(\$ticket\['admin_id'\] \?\? 0\);/);
  // 深链分别指向后台工单页与用户中心工单位。
  assert.match(notifier, /admin_url\('users\.php\?page=jio_tickets'\)/);
  assert.match(notifier, /jio_get_user_center_url\('tickets'\)/);
});