kate522andClaude Fable 5
3bd15feccb
- Status stat cards double as quick filters; debounced search with stale-response guard - Card list with status stripe, windowed pagination, skeleton/empty/error states - Detail dialog as chat timeline with in-place refresh, quote preview, Ctrl+Enter send - Create form with department chips, inline validation, multi-image upload, success notice - Split shared helpers into ticket-center-core.js and enqueue it before the panel script - Drop dead data-aksrt-ticket-config and legacy colorful modal header Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
742 lines
31 KiB
JavaScript
742 lines
31 KiB
JavaScript
/**
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* AKSRT Ticket Center — 用户中心「工单中心」面板。
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*
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* - 列表 / 统计 / 详情全部走 REST，模板只输出容器与首屏骨架（profile-tickets.php）
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* - 统计卡兼作状态快捷筛选，与状态下拉双向同步；搜索输入防抖，旧请求结果按序号丢弃
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* - 弹窗经 AksrtModalRuntime.open 打开（运行时自带标题栏 / 焦点陷阱 / 移动端底部抽屉），
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* 先出运行时骨架，数据到达后填充，避免点击后无反馈
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* - 详情为对话时间线：问题描述作为首条消息，用户靠右、客服靠左；回复后原地刷新而不是关窗
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* - 提交工单与回复前先过人机验证（ticket_create / ticket_reply，场景未启用自动放行）
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* - 图片走 /aksrt/v1/ticket/upload-attachment，上传中显示占位格，未传完禁止提交
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*
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* @package AKSRT
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*/
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(function () {
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'use strict';
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var core = window.AksrtTicketCore;
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if (!core) return;
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var settings = core.settings;
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var attachmentEnabled = core.attachmentEnabled;
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var attachmentMax = core.attachmentMax;
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var escapeHtml = core.escapeHtml;
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var notyf = core.notyf;
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var request = core.request;
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var expectSuccess = core.expectSuccess;
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var runCaptcha = core.runCaptcha;
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var failMessage = core.failMessage;
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var timeTag = core.timeTag;
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var icon = core.icon;
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var statusBadge = core.statusBadge;
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var emptyHtml = core.emptyHtml;
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var setBusy = core.setBusy;
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var markInvalid = core.markInvalid;
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var openModal = core.openModal;
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var alive = core.alive;
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var setModalContent = core.setModalContent;
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var modalError = core.modalError;
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var collectAttachments = core.collectAttachments;
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var isUploading = core.isUploading;
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var bindShell = core.bindShell;
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var uploaderHtml = core.uploaderHtml;
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var SEARCH_DEBOUNCE = 400;
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var CLOSE_CONFIRM_MS = 4000;
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var state = {
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page: 1,
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perPage: 10,
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totalPages: 1,
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status: '',
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type: '',
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keywords: '',
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meta: null,
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listSeq: 0,
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};
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/* ------------------------------------------------------------------ *
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* 列表 / 统计 / 筛选
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* ------------------------------------------------------------------ */
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function panel() {
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return document.querySelector('[data-aksrt-ticket-center]');
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}
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function listNode() {
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var root = panel();
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return root ? root.querySelector('[data-aksrt-ticket-list]') : null;
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}
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function hasFilters() {
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return !!(state.status || state.type || state.keywords);
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}
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function skeletonHtml() {
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var card = '<div class="aksrt-tickets-page__card is-placeholder">'
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+ '<div class="placeholder s1"></div><div class="placeholder k1"></div>'
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+ '<div class="placeholder k3" style="width: 42%;"></div></div>';
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return '<div class="post_ajax_loader is-loading" aria-hidden="true">' + card + card + card + '</div>';
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}
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function loadList() {
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var list = listNode();
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if (!list) return;
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var seq = ++state.listSeq;
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// 已有卡片时只做淡化，避免整块替换造成跳动；空态 / 错误态则换回骨架。
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if (!list.querySelector('[data-aksrt-ticket-id]')) list.innerHTML = skeletonHtml();
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list.classList.add('is-busy');
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list.setAttribute('aria-busy', 'true');
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var params = ['page=' + state.page, 'per_page=' + state.perPage];
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if (state.status) params.push('status=' + encodeURIComponent(state.status));
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if (state.type) params.push('ticket_type_id=' + encodeURIComponent(state.type));
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if (state.keywords) params.push('keywords=' + encodeURIComponent(state.keywords));
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request('/tickets?' + params.join('&')).then(expectSuccess).then(function (result) {
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if (seq !== state.listSeq) return;
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var data = result.data || {};
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state.totalPages = Math.max(1, parseInt(data.total_pages, 10) || 1);
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if (state.page > state.totalPages) {
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state.page = state.totalPages;
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loadList();
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return;
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}
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renderList(Array.isArray(data.items) ? data.items : []);
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renderPagination();
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}).catch(function (error) {
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if (seq !== state.listSeq) return;
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list.innerHTML = emptyHtml('fa-exclamation-circle', '工单列表加载失败', failMessage(error, '网络异常，请稍后重试。'),
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'<button type="button" class="btn-outline" data-aksrt-ticket-retry>重新加载</button>');
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renderPagination(true);
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}).then(function () {
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if (seq !== state.listSeq) return;
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list.classList.remove('is-busy');
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list.setAttribute('aria-busy', 'false');
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});
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}
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function renderList(items) {
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var list = listNode();
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if (!list) return;
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if (!items.length) {
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list.innerHTML = hasFilters()
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? emptyHtml('fa-search', '没有符合条件的工单', '换个关键词，或清除筛选后再试。',
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'<button type="button" class="btn-outline" data-aksrt-ticket-reset>清除筛选</button>')
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: emptyHtml('fa-headset', '还没有工单', '遇到问题时提交工单，我们会尽快处理。',
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'<button type="button" class="btn-primary" data-aksrt-ticket-create>' + icon('fa-plus') + '提交第一个工单</button>');
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return;
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}
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list.innerHTML = items.map(cardHtml).join('');
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}
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function cardHtml(ticket) {
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var id = escapeHtml(ticket.id);
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var meta = [];
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if (ticket.ticket_type_name) meta.push('<span>' + icon('fa-layer-group') + escapeHtml(ticket.ticket_type_name) + '</span>');
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if (ticket.order_number) meta.push('<span>' + icon('fa-receipt') + '订单 ' + escapeHtml(ticket.order_number) + '</span>');
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meta.push('<span>' + icon('fa-clock') + '更新于 ' + timeTag(ticket.updated_at || ticket.created_at) + '</span>');
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// 标题按钮的 ::after 铺满整卡，整张卡可点且只有一个可聚焦目标。
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return '<article class="aksrt-tickets-page__card' + (ticket.is_closed ? ' is-closed' : '') + '"'
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+ ' data-aksrt-ticket-id="' + id + '" style="--aksrt-ticket-color:' + escapeHtml(ticket.status_color || '#6b7280') + '">'
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+ '<div class="aksrt-tickets-page__card-head">' + statusBadge(ticket)
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+ '<span class="aksrt-tickets-page__card-num">#' + escapeHtml(ticket.ticket_num) + '</span></div>'
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+ '<h3 class="aksrt-tickets-page__card-title"><button type="button" data-aksrt-ticket-view="' + id + '">'
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+ escapeHtml(ticket.title) + '</button></h3>'
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+ '<div class="aksrt-tickets-page__card-meta">' + meta.join('') + '</div>'
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+ '<span class="aksrt-tickets-page__card-arrow" aria-hidden="true">' + icon('fa-chevron-right') + '</span>'
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+ '</article>';
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}
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/** 1 … 4 5 6 … 20 窗口分页。 */
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function pageList(current, total) {
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var out = [1];
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var from = Math.max(2, current - 1);
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var to = Math.min(total - 1, current + 1);
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if (from > 2) out.push('gap');
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for (var i = from; i <= to; i++) out.push(i);
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if (to < total - 1) out.push('gap');
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if (total > 1) out.push(total);
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return out;
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}
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function stepButton(page, label, iconName, disabled) {
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return '<button type="button" class="aksrt-tickets-page__page-chip is-step" data-aksrt-ticket-page="' + page + '"'
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+ ' aria-label="' + label + '"' + (disabled ? ' disabled' : '') + '>' + icon(iconName) + '</button>';
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}
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function renderPagination(hide) {
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var root = panel();
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var nav = root && root.querySelector('[data-aksrt-ticket-pagination]');
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if (!nav) return;
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if (hide || state.totalPages <= 1) {
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nav.hidden = true;
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nav.innerHTML = '';
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return;
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}
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var html = stepButton(state.page - 1, '上一页', 'fa-chevron-left', state.page <= 1);
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pageList(state.page, state.totalPages).forEach(function (page) {
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if (page === 'gap') {
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html += '<span class="aksrt-tickets-page__page-gap" aria-hidden="true">…</span>';
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return;
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}
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var active = page === state.page;
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html += '<button type="button" class="aksrt-tickets-page__page-chip' + (active ? ' is-active' : '') + '"'
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+ ' data-aksrt-ticket-page="' + page + '"' + (active ? ' aria-current="page"' : '') + '>' + page + '</button>';
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});
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html += stepButton(state.page + 1, '下一页', 'fa-chevron-right', state.page >= state.totalPages);
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nav.innerHTML = html;
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nav.hidden = false;
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}
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function loadStatistic() {
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request('/tickets/statistic').then(expectSuccess).then(function (result) {
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var root = panel();
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var data = result.data || {};
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if (!root) return;
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var total = 0;
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Object.keys(data).forEach(function (key) {
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var count = parseInt(data[key], 10) || 0;
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total += count;
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var node = root.querySelector('[data-aksrt-ticket-stat="' + key + '"] strong');
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if (node) node.textContent = String(count);
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});
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var all = root.querySelector('[data-aksrt-ticket-stat=""] strong');
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if (all) all.textContent = String(total);
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}).catch(function () { /* 统计失败不阻塞列表 */ });
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}
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function syncFilters() {
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var root = panel();
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if (!root) return;
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root.querySelectorAll('[data-aksrt-ticket-stat]').forEach(function (button) {
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var active = button.getAttribute('data-aksrt-ticket-stat') === state.status;
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button.classList.toggle('is-active', active);
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button.setAttribute('aria-pressed', active ? 'true' : 'false');
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});
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var select = root.querySelector('[data-aksrt-ticket-filter="status"]');
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if (select) select.value = state.status;
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var reset = root.querySelector('[data-aksrt-tickets-search] [data-aksrt-ticket-reset]');
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if (reset) reset.hidden = !hasFilters();
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}
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function applyFilters(patch) {
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Object.assign(state, patch, { page: 1 });
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syncFilters();
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loadList();
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}
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function resetFilters() {
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var root = panel();
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if (root) {
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var input = root.querySelector('[data-aksrt-tickets-search] input');
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if (input) input.value = '';
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var type = root.querySelector('[data-aksrt-ticket-filter="ticket_type_id"]');
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if (type) type.value = '';
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}
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applyFilters({ status: '', type: '', keywords: '' });
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}
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function refreshPanel() {
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loadList();
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loadStatistic();
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}
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function scrollPanelIntoView() {
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var root = panel();
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if (root && root.getBoundingClientRect().top < 0) root.scrollIntoView({ behavior: 'smooth', block: 'start' });
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}
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/* ------------------------------------------------------------------ *
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* 详情弹窗（对话时间线 + 回复框）
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* ------------------------------------------------------------------ */
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function openDetail(ticketId) {
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var shell = openModal({ title: '工单详情', className: 'aksrt-ticket-modal aksrt-ticket-detail-modal', kind: 'ticket-detail' });
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if (shell) fetchDetail(shell, ticketId, { initial: true });
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}
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function fetchDetail(shell, ticketId, opts) {
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return request('/tickets/' + ticketId).then(expectSuccess).then(function (result) {
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if (!alive(shell)) return;
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if (!result.data) return modalError(shell, '工单不存在');
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renderDetail(shell, result.data, opts || {});
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}).catch(function (error) {
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if (alive(shell)) modalError(shell, failMessage(error, '工单详情加载失败，请重试'));
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});
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}
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function renderDetail(shell, ticket, opts) {
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var ctx = shell.__aksrtTicket || (shell.__aksrtTicket = bindShell(shell, onDetailClick));
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ctx.ticket = ticket;
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ctx.quoteId = 0;
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var title = shell.querySelector('.aksrt-modal-runtime__title');
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if (title) title.textContent = '工单 #' + ticket.ticket_num;
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setModalContent(shell, buildDetailHtml(ticket));
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// 首次打开且沟通较多、或刚发完回复时，滚到最新一条。
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var replies = ticket.replies || [];
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if (opts.scrollEnd || (opts.initial && replies.length > 3)) {
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var last = shell.querySelector('[data-aksrt-ticket-thread] > li:last-child');
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if (last) last.scrollIntoView({ block: 'end' });
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}
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var textarea = shell.querySelector('[data-aksrt-ticket-reply-form] textarea');
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if (opts.scrollEnd && textarea) textarea.focus();
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if (textarea) {
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textarea.addEventListener('keydown', function (event) {
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if (event.key === 'Enter' && (event.ctrlKey || event.metaKey)) {
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event.preventDefault();
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submitReply(shell, ctx);
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}
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});
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}
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var form = shell.querySelector('[data-aksrt-ticket-reply-form]');
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if (form) {
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form.addEventListener('submit', function (event) {
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event.preventDefault();
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submitReply(shell, ctx);
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});
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}
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}
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function fact(label, value) {
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return '<div><dt>' + label + '</dt><dd>' + value + '</dd></div>';
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}
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function buildDetailHtml(ticket) {
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var facts = fact('提交时间', timeTag(ticket.created_at))
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+ (ticket.ticket_type_name ? fact('工单部门', escapeHtml(ticket.ticket_type_name)) : '')
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+ (ticket.order_number ? fact('关联订单', escapeHtml(ticket.order_number)) : '')
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+ (ticket.admin_name ? fact('处理客服', escapeHtml(ticket.admin_name)) : '');
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var html = '<div class="aksrt-ticket-detail" data-aksrt-ticket-detail-id="' + escapeHtml(ticket.id) + '">'
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+ '<section class="aksrt-ticket-detail__summary">'
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+ '<div class="aksrt-ticket-detail__head">' + statusBadge(ticket) + '</div>'
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+ '<h4 class="aksrt-ticket-detail__title">' + escapeHtml(ticket.title) + '</h4>'
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+ '<dl class="aksrt-ticket-detail__facts">' + facts + '</dl></section>';
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html += '<ol class="aksrt-ticket-thread" data-aksrt-ticket-thread>';
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html += messageHtml({
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id: 0,
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author_type: 'user',
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author_name: ticket.user_name,
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content: ticket.content,
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attachment: ticket.attachment,
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created_at: ticket.created_at,
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isOrigin: true,
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}, false);
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(ticket.replies || []).forEach(function (reply) {
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html += messageHtml(reply, !ticket.is_closed);
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});
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html += '</ol>';
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html += ticket.is_closed
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? '<p class="aksrt-ticket-detail__closed">' + icon('fa-lock') + '工单已关闭，如需继续沟通请提交新工单。</p>'
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: composerHtml(ticket);
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return html + '</div>';
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}
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function attachmentPreview(images) {
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if (!images || !images.length) return '';
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return '<div class="aksrt-ticket-attachments">' + images.map(function (url) {
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return '<a class="aksrt-ticket-attachment" href="' + escapeHtml(url) + '" target="_blank" rel="noopener">'
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+ '<img src="' + escapeHtml(url) + '" alt="附件图片" loading="lazy"></a>';
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}).join('') + '</div>';
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}
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function quoteBlock(quote) {
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if (!quote) return '';
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var text = quote.is_deleted ? '原回复已删除' : (quote.content || '');
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return '<blockquote class="aksrt-ticket-quote' + (quote.is_deleted ? ' is-deleted' : '') + '">'
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+ (quote.author_name ? '<strong>' + escapeHtml(quote.author_name) + '</strong>' : '')
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+ '<span>' + escapeHtml(text) + '</span></blockquote>';
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}
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function excerpt(text) {
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var flat = String(text || '').replace(/\s+/g, ' ').trim();
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return flat.length > 60 ? flat.slice(0, 60) + '…' : flat;
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}
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function messageHtml(msg, canQuote) {
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var admin = msg.author_type === 'admin';
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var name = msg.author_name || (admin ? '客服' : '我');
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var avatar = admin ? icon('fa-headset') : escapeHtml(Array.from(name)[0] || '我');
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var tags = (admin ? '<span class="aksrt-ticket-msg__tag">客服</span>' : '')
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+ (msg.isOrigin ? '<span class="aksrt-ticket-msg__tag">问题描述</span>' : '');
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return '<li class="aksrt-ticket-msg is-' + (admin ? 'admin' : 'user') + (msg.isOrigin ? ' is-origin' : '') + '">'
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+ '<span class="aksrt-ticket-msg__avatar" aria-hidden="true">' + avatar + '</span>'
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+ '<div class="aksrt-ticket-msg__main">'
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+ '<div class="aksrt-ticket-msg__head"><strong>' + escapeHtml(name) + '</strong>' + tags + timeTag(msg.created_at) + '</div>'
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+ '<div class="aksrt-ticket-msg__bubble">' + quoteBlock(msg.quote)
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+ '<div class="aksrt-ticket-msg__body">' + escapeHtml(msg.content) + '</div>'
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+ attachmentPreview(msg.attachment) + '</div>'
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+ (canQuote && msg.id
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? '<button type="button" class="aksrt-ticket-msg__quote" data-aksrt-ticket-quote="' + escapeHtml(msg.id) + '"'
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+ ' data-name="' + escapeHtml(name) + '" data-excerpt="' + escapeHtml(excerpt(msg.content)) + '">'
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+ icon('fa-reply') + '引用</button>'
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: '')
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+ '</div></li>';
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}
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function composerHtml(ticket) {
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var fieldId = 'aksrt-ticket-reply-' + escapeHtml(ticket.id);
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return '<form class="aksrt-ticket-composer" data-aksrt-ticket-reply-form novalidate>'
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+ '<div class="aksrt-ticket-composer__quote" data-aksrt-ticket-quote-preview hidden></div>'
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+ '<div class="aksrt-ticket-field">'
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+ '<label class="screen-reader-text" for="' + fieldId + '">回复内容</label>'
|
||
+ '<textarea id="' + fieldId + '" name="reply" rows="3" maxlength="3000"'
|
||
+ ' placeholder="补充说明或回复客服，Ctrl + Enter 发送"></textarea></div>'
|
||
+ uploaderHtml()
|
||
+ '<div class="aksrt-ticket-composer__bar">'
|
||
+ '<div class="aksrt-ticket-composer__tools">'
|
||
+ '<button type="button" class="aksrt-ticket-tool" data-aksrt-ticket-urge title="提醒客服尽快处理">' + icon('fa-bell') + '<span>催单</span></button>'
|
||
+ '<button type="button" class="aksrt-ticket-tool is-danger" data-aksrt-ticket-close>' + icon('fa-check-circle') + '<span>关闭工单</span></button>'
|
||
+ '</div>'
|
||
+ '<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="reply">0 / 3000</span>'
|
||
+ '<button type="submit" class="btn-primary" data-aksrt-ticket-submit>' + icon('fa-paper-plane') + '发送</button>'
|
||
+ '</div></form>';
|
||
}
|
||
|
||
function setQuote(shell, ctx, button) {
|
||
var preview = shell.querySelector('[data-aksrt-ticket-quote-preview]');
|
||
if (!preview) return;
|
||
ctx.quoteId = button ? parseInt(button.getAttribute('data-aksrt-ticket-quote'), 10) || 0 : 0;
|
||
if (!ctx.quoteId) {
|
||
preview.hidden = true;
|
||
preview.innerHTML = '';
|
||
return;
|
||
}
|
||
preview.innerHTML = icon('fa-reply')
|
||
+ '<span>回复 <strong>' + escapeHtml(button.getAttribute('data-name')) + '</strong>：'
|
||
+ escapeHtml(button.getAttribute('data-excerpt')) + '</span>'
|
||
+ '<button type="button" data-aksrt-ticket-quote-cancel aria-label="取消引用">' + icon('fa-times') + '</button>';
|
||
preview.hidden = false;
|
||
var textarea = shell.querySelector('[data-aksrt-ticket-reply-form] textarea');
|
||
if (textarea) textarea.focus();
|
||
}
|
||
|
||
function onDetailClick(event, ctx) {
|
||
var shell = event.currentTarget;
|
||
var quote = event.target.closest('[data-aksrt-ticket-quote]');
|
||
if (quote) return setQuote(shell, ctx, quote);
|
||
if (event.target.closest('[data-aksrt-ticket-quote-cancel]')) return setQuote(shell, ctx, null);
|
||
var urge = event.target.closest('[data-aksrt-ticket-urge]');
|
||
if (urge) return handleUrge(urge, ctx);
|
||
var close = event.target.closest('[data-aksrt-ticket-close]');
|
||
if (close) handleClose(close, shell, ctx);
|
||
}
|
||
|
||
function submitReply(shell, ctx) {
|
||
var form = shell.querySelector('[data-aksrt-ticket-reply-form]');
|
||
var button = form && form.querySelector('[data-aksrt-ticket-submit]');
|
||
if (!form || !button || button.disabled) return;
|
||
var textarea = form.querySelector('textarea');
|
||
var content = (textarea.value || '').trim();
|
||
if (!content) return markInvalid(textarea, '请填写回复内容');
|
||
if (isUploading(form)) return notyf('图片仍在上传，请稍候', 'danger');
|
||
|
||
setBusy(button, true, '发送中…');
|
||
runCaptcha('ticket_reply').then(function () {
|
||
return sendReply(ctx.ticket, content, ctx.quoteId, collectAttachments(form));
|
||
}).then(function () {
|
||
notyf('回复已发送', 'success');
|
||
refreshPanel();
|
||
return fetchDetail(shell, ctx.ticket.id, { scrollEnd: true });
|
||
}).catch(function (error) {
|
||
if (error && error.cancelled) return;
|
||
notyf(failMessage(error, '回复提交失败'), 'danger');
|
||
}).then(function () { setBusy(button, false); });
|
||
}
|
||
|
||
function sendReply(ticket, content, quoteReplyId, attachment) {
|
||
return request('/tickets/' + ticket.id + '/reply', {
|
||
method: 'POST',
|
||
body: { content: content, quote_reply_id: quoteReplyId || 0, attachment: attachment },
|
||
}).then(expectSuccess);
|
||
}
|
||
|
||
function handleUrge(button, ctx) {
|
||
if (button.disabled) return;
|
||
setBusy(button, true);
|
||
sendUrge(ctx.ticket).then(function () {
|
||
notyf('已提醒客服，请耐心等待', 'success');
|
||
button.classList.remove('is-busy');
|
||
button.innerHTML = icon('fa-check') + '<span>已催单</span>';
|
||
delete button.dataset.label;
|
||
}).catch(function (error) {
|
||
setBusy(button, false);
|
||
notyf(failMessage(error, '催单失败'), 'danger');
|
||
});
|
||
}
|
||
|
||
function sendUrge(ticket) {
|
||
return request('/tickets/' + ticket.id + '/urge', { method: 'PUT' }).then(expectSuccess);
|
||
}
|
||
|
||
// 两步确认：首次点击变为「再次点击确认」，超时自动复原，替代阻塞式 window.confirm。
|
||
function handleClose(button, shell, ctx) {
|
||
if (button.disabled) return;
|
||
var label = button.querySelector('span');
|
||
if (!button.classList.contains('is-confirming')) {
|
||
button.classList.add('is-confirming');
|
||
if (label) label.textContent = '再次点击确认关闭';
|
||
ctx.closeTimer = window.setTimeout(function () {
|
||
button.classList.remove('is-confirming');
|
||
if (label) label.textContent = '关闭工单';
|
||
}, CLOSE_CONFIRM_MS);
|
||
return;
|
||
}
|
||
window.clearTimeout(ctx.closeTimer);
|
||
button.classList.remove('is-confirming');
|
||
setBusy(button, true, '关闭中…');
|
||
sendClose(ctx.ticket).then(function () {
|
||
notyf('工单已关闭', 'success');
|
||
refreshPanel();
|
||
return fetchDetail(shell, ctx.ticket.id);
|
||
}).catch(function (error) {
|
||
setBusy(button, false);
|
||
notyf(failMessage(error, '关闭失败'), 'danger');
|
||
});
|
||
}
|
||
|
||
function sendClose(ticket) {
|
||
return request('/tickets/' + ticket.id + '/close', { method: 'PUT' }).then(expectSuccess);
|
||
}
|
||
|
||
/* ------------------------------------------------------------------ *
|
||
* 新建工单弹窗
|
||
* ------------------------------------------------------------------ */
|
||
|
||
function loadMeta() {
|
||
if (state.meta) return Promise.resolve(state.meta);
|
||
return request('/tickets/meta').then(expectSuccess).then(function (result) {
|
||
state.meta = result.data || {};
|
||
return state.meta;
|
||
});
|
||
}
|
||
|
||
function openCreate() {
|
||
var shell = openModal({ title: '提交工单', className: 'aksrt-ticket-modal aksrt-ticket-create-modal', kind: 'ticket-create' });
|
||
if (!shell) return;
|
||
loadMeta().then(function (meta) {
|
||
if (!alive(shell)) return;
|
||
if (!(meta.types || []).length) {
|
||
return modalError(shell, '暂无可提交的工单部门，请稍后再试。');
|
||
}
|
||
setModalContent(shell, buildCreateHtml(meta));
|
||
bindCreate(shell);
|
||
var title = shell.querySelector('[name="title"]');
|
||
if (title) title.focus();
|
||
}).catch(function (error) {
|
||
if (alive(shell)) modalError(shell, failMessage(error, '表单加载失败，请重试'));
|
||
});
|
||
}
|
||
|
||
function field(label, control, extra) {
|
||
return '<div class="aksrt-ticket-field">' + label + control + (extra || '') + '</div>';
|
||
}
|
||
|
||
function buildCreateHtml(meta) {
|
||
var types = meta.types || [];
|
||
var orders = meta.orders || [];
|
||
var html = '<form class="aksrt-ticket-form" data-aksrt-ticket-create-form novalidate>';
|
||
|
||
html += field(
|
||
'<label for="aksrt-ticket-f-title">工单标题<em aria-hidden="true">*</em></label>',
|
||
'<input id="aksrt-ticket-f-title" type="text" name="title" maxlength="200" autocomplete="off" placeholder="一句话概括问题，如：支付成功但会员未开通">',
|
||
'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="title">0 / 200</span>'
|
||
);
|
||
|
||
html += '<fieldset class="aksrt-ticket-field aksrt-ticket-types" data-aksrt-ticket-types>'
|
||
+ '<legend>工单部门<em aria-hidden="true">*</em></legend><div class="aksrt-ticket-types__list">'
|
||
+ types.map(function (type) {
|
||
return '<label class="aksrt-ticket-type"><input type="radio" name="ticket_type_id" value="' + escapeHtml(type.id) + '">'
|
||
+ '<span>' + escapeHtml(type.name) + '</span></label>';
|
||
}).join('')
|
||
+ '</div></fieldset>';
|
||
|
||
if (orders.length) {
|
||
html += field(
|
||
'<label for="aksrt-ticket-f-order">关联订单<span class="aksrt-ticket-field__optional">可选</span></label>',
|
||
'<select id="aksrt-ticket-f-order" name="order_number"><option value="">不关联订单</option>'
|
||
+ orders.map(function (order) {
|
||
return '<option value="' + escapeHtml(order.order_number) + '">'
|
||
+ escapeHtml(order.order_number + (order.product_name ? ' · ' + order.product_name : '')) + '</option>';
|
||
}).join('') + '</select>'
|
||
);
|
||
}
|
||
|
||
html += field(
|
||
'<label for="aksrt-ticket-f-content">问题描述<em aria-hidden="true">*</em></label>',
|
||
'<textarea id="aksrt-ticket-f-content" name="content" rows="5" maxlength="5000" placeholder="请描述问题现象、发生时间、操作步骤等，信息越完整处理越快"></textarea>',
|
||
'<span class="aksrt-ticket-counter" data-aksrt-ticket-counter="content">0 / 5000</span>'
|
||
);
|
||
|
||
if (attachmentEnabled()) {
|
||
html += '<div class="aksrt-ticket-field"><span class="aksrt-ticket-field__label">图片附件<span class="aksrt-ticket-field__optional">可选</span></span>'
|
||
+ uploaderHtml()
|
||
+ '<p class="aksrt-ticket-field__hint">支持 JPG / PNG / GIF / WebP，最多 ' + attachmentMax() + ' 张</p></div>';
|
||
}
|
||
|
||
html += '<div class="aksrt-ticket-form__actions">'
|
||
+ '<button type="button" class="btn-outline" data-aksrt-modal-close>取消</button>'
|
||
+ '<button type="submit" class="btn-primary" data-aksrt-ticket-submit>提交工单</button></div>';
|
||
return html + '</form>';
|
||
}
|
||
|
||
function bindCreate(shell) {
|
||
var form = shell.querySelector('[data-aksrt-ticket-create-form]');
|
||
if (!form) return;
|
||
bindShell(shell, function (event) {
|
||
var view = event.target.closest('[data-aksrt-ticket-view]');
|
||
if (view) openDetail(view.getAttribute('data-aksrt-ticket-view'));
|
||
});
|
||
form.addEventListener('submit', function (event) {
|
||
event.preventDefault();
|
||
submitCreate(shell, form);
|
||
});
|
||
}
|
||
|
||
function submitCreate(shell, form) {
|
||
var button = form.querySelector('[data-aksrt-ticket-submit]');
|
||
if (!button || button.disabled) return;
|
||
var titleField = form.querySelector('[name="title"]');
|
||
var contentField = form.querySelector('[name="content"]');
|
||
var typeField = form.querySelector('[name="ticket_type_id"]:checked');
|
||
var orderField = form.querySelector('[name="order_number"]');
|
||
var title = (titleField.value || '').trim();
|
||
var content = (contentField.value || '').trim();
|
||
|
||
if (!title) return markInvalid(titleField, '请填写工单标题');
|
||
if (!typeField) return markInvalid(form.querySelector('[data-aksrt-ticket-types]'), '请选择工单部门');
|
||
if (!content) return markInvalid(contentField, '请填写问题描述');
|
||
if (isUploading(form)) return notyf('图片仍在上传，请稍候', 'danger');
|
||
|
||
setBusy(button, true, '提交中…');
|
||
runCaptcha('ticket_create').then(function () {
|
||
return request('/tickets', {
|
||
method: 'POST',
|
||
body: {
|
||
title: title,
|
||
ticket_type_id: parseInt(typeField.value, 10),
|
||
content: content,
|
||
order_number: orderField ? orderField.value : '',
|
||
attachment: collectAttachments(form),
|
||
},
|
||
}).then(expectSuccess);
|
||
}).then(function (result) {
|
||
state.page = 1;
|
||
refreshPanel();
|
||
if (alive(shell)) renderCreated(shell, result.data && result.data.id);
|
||
}).catch(function (error) {
|
||
setBusy(button, false);
|
||
if (error && error.cancelled) return;
|
||
notyf(failMessage(error, '工单提交失败'), 'danger');
|
||
});
|
||
}
|
||
|
||
// 成功页：承接后台「提交后显示平台公告」（notice_text 已经 wp_kses_post 过滤），并给出下一步。
|
||
function renderCreated(shell, id) {
|
||
var notice = (state.meta && state.meta.notice) || settings().notice || {};
|
||
var html = '<div class="aksrt-ticket-done" role="status">'
|
||
+ '<span class="aksrt-ticket-done__icon">' + icon('fa-check') + '</span>'
|
||
+ '<h4>工单已提交</h4>'
|
||
+ '<p>我们会尽快处理，处理进度可随时在工单中心查看。</p>'
|
||
+ (notice.open && notice.text ? '<div class="aksrt-ticket-done__notice">' + notice.text + '</div>' : '')
|
||
+ '<div class="aksrt-ticket-form__actions">'
|
||
+ '<button type="button" class="btn-outline" data-aksrt-modal-close>完成</button>'
|
||
+ (id ? '<button type="button" class="btn-primary" data-aksrt-ticket-view="' + escapeHtml(id) + '">查看工单</button>' : '')
|
||
+ '</div></div>';
|
||
setModalContent(shell, html);
|
||
if (!id) return;
|
||
var view = shell.querySelector('[data-aksrt-ticket-view]');
|
||
if (view) view.focus();
|
||
}
|
||
|
||
/* ------------------------------------------------------------------ *
|
||
* 面板初始化
|
||
* ------------------------------------------------------------------ */
|
||
|
||
function initPanel() {
|
||
var root = panel();
|
||
if (!root || root.dataset.aksrtTicketReady === '1') return;
|
||
root.dataset.aksrtTicketReady = '1';
|
||
|
||
root.addEventListener('click', function (event) {
|
||
var target = event.target;
|
||
var view = target.closest('[data-aksrt-ticket-view]');
|
||
if (view) return openDetail(view.getAttribute('data-aksrt-ticket-view'));
|
||
|
||
var stat = target.closest('[data-aksrt-ticket-stat]');
|
||
if (stat) {
|
||
var key = stat.getAttribute('data-aksrt-ticket-stat') || '';
|
||
return applyFilters({ status: key === state.status ? '' : key });
|
||
}
|
||
|
||
var page = target.closest('[data-aksrt-ticket-page]');
|
||
if (page) {
|
||
var next = parseInt(page.getAttribute('data-aksrt-ticket-page'), 10) || 1;
|
||
if (page.disabled || next < 1 || next > state.totalPages || next === state.page) return;
|
||
state.page = next;
|
||
loadList();
|
||
return scrollPanelIntoView();
|
||
}
|
||
|
||
if (target.closest('[data-aksrt-ticket-reset]')) return resetFilters();
|
||
if (target.closest('[data-aksrt-ticket-retry]')) return refreshPanel();
|
||
if (target.closest('[data-aksrt-ticket-create]')) openCreate();
|
||
});
|
||
|
||
var search = root.querySelector('[data-aksrt-tickets-search]');
|
||
if (search) {
|
||
var input = search.querySelector('input');
|
||
var timer = 0;
|
||
var commit = function () {
|
||
window.clearTimeout(timer);
|
||
var keywords = (input.value || '').trim();
|
||
if (keywords !== state.keywords) applyFilters({ keywords: keywords });
|
||
};
|
||
search.addEventListener('submit', function (event) {
|
||
event.preventDefault();
|
||
commit();
|
||
});
|
||
input.addEventListener('input', function (event) {
|
||
if (event.isComposing) return;
|
||
window.clearTimeout(timer);
|
||
timer = window.setTimeout(commit, SEARCH_DEBOUNCE);
|
||
});
|
||
input.addEventListener('compositionend', function () {
|
||
window.clearTimeout(timer);
|
||
timer = window.setTimeout(commit, SEARCH_DEBOUNCE);
|
||
});
|
||
}
|
||
|
||
root.querySelectorAll('[data-aksrt-ticket-filter]').forEach(function (select) {
|
||
select.addEventListener('change', function () {
|
||
var key = select.getAttribute('data-aksrt-ticket-filter');
|
||
applyFilters(key === 'status' ? { status: select.value } : { type: select.value });
|
||
});
|
||
});
|
||
|
||
refreshPanel();
|
||
}
|
||
|
||
function boot() {
|
||
initPanel();
|
||
// 面板是 AJAX 延迟加载的：user-center.js 每次切 Tab 都会触发 auto_fun。
|
||
if (window.jQuery) {
|
||
window.jQuery(document).off('auto_fun.aksrt-ticket').on('auto_fun.aksrt-ticket', initPanel);
|
||
}
|
||
}
|
||
|
||
if (document.readyState === 'loading') {
|
||
document.addEventListener('DOMContentLoaded', boot);
|
||
} else {
|
||
boot();
|
||
}
|
||
})();
|