wordpress-theme-aksrt/inc/helpers/user-center-renderers/profile-tickets.php

<?php
/**
 * User center ticket (工单) panel.
 *
 * 数据全部来自 /aksrt/v1/tickets* REST；本文件只输出容器、筛选控件与首屏骨架，
 * 交互在 assets/js/ticket-center.js（附件 / 公告 / 催单配置取自 aksrtData.ticket）。
 *
 * @package AKSRT
 */

defined('ABSPATH') || exit;

$context = is_array($args['context'] ?? null) ? $args['context'] : [];
$user_id = (int) ($context['user_id'] ?? get_current_user_id());

if ($user_id <= 0) {
	echo '<div class="uc-panel-empty muted-2-color">' . esc_html__('请先登录', 'aksrt') . '</div>';
	return;
}

$enabled = class_exists('\AKSRT\Ticket\TicketSettings') && \AKSRT\Ticket\TicketSettings::enabled();
if (!$enabled) {
	echo '<div class="uc-panel-empty muted-2-color">' . esc_html__('工单功能暂未开启', 'aksrt') . '</div>';
	return;
}

$statuses = class_exists('\AKSRT\Ticket\TicketStatusService')
	? \AKSRT\Ticket\TicketStatusService::all()
	: [];
$types = class_exists('\AKSRT\Ticket\TicketTypeService')
	? \AKSRT\Ticket\TicketTypeService::public_list()
	: [];
?>
<div class="aksrt-tickets-page uc-tickets-panel" data-aksrt-ticket-center>
	<header class="uc-tickets-panel__head">
		<div class="uc-tickets-panel__title-wrap">
			<p class="aksrt-tickets-page__eyebrow"><?php esc_html_e('我的服务', 'aksrt'); ?></p>
			<div class="uc-tickets-panel__title font-bold em12">
				<i class="fa fas fa-headset uc-tickets-panel__title-icon" aria-hidden="true"></i>
				<?php esc_html_e('工单中心', 'aksrt'); ?>
			</div>
			<p class="muted-2-color em09 mt3"><?php esc_html_e('提交问题工单，跟踪处理进度并与客服沟通。', 'aksrt'); ?></p>
		</div>
		<button class="btn-primary aksrt-tickets-page__create" type="button" data-aksrt-ticket-create>
			<i class="fa fas fa-plus" aria-hidden="true"></i><?php esc_html_e('提交工单', 'aksrt'); ?>
		</button>
	</header>

	<?php // 统计卡同时是状态快捷筛选：点击按该状态过滤，再次点击取消。 ?>
	<div class="aksrt-tickets-page__stats" data-aksrt-ticket-stats role="group" aria-label="<?php esc_attr_e('按状态筛选', 'aksrt'); ?>">
		<button type="button" class="aksrt-tickets-page__stat is-active" data-aksrt-ticket-stat="" aria-pressed="true">
			<span><?php esc_html_e('全部', 'aksrt'); ?></span><strong>0</strong>
		</button>
		<?php foreach ($statuses as $status) : ?>
			<button
				type="button"
				class="aksrt-tickets-page__stat"
				data-aksrt-ticket-stat="<?php echo esc_attr((string) $status['status_key']); ?>"
				style="--aksrt-ticket-color: <?php echo esc_attr((string) $status['color']); ?>"
				aria-pressed="false"
			>
				<span><i class="aksrt-tickets-page__stat-dot" aria-hidden="true"></i><?php echo esc_html((string) $status['name']); ?></span><strong>0</strong>
			</button>
		<?php endforeach; ?>
	</div>

	<form class="aksrt-tickets-page__search" data-aksrt-tickets-search role="search">
		<label class="aksrt-tickets-page__search-box">
			<span class="screen-reader-text"><?php esc_html_e('按工单号或标题查找', 'aksrt'); ?></span>
			<i class="fa fas fa-search" aria-hidden="true"></i>
			<input type="search" maxlength="60" autocomplete="off" placeholder="<?php esc_attr_e('搜索工单号或标题', 'aksrt'); ?>">
		</label>
		<select data-aksrt-ticket-filter="status" aria-label="<?php esc_attr_e('工单状态', 'aksrt'); ?>">
			<option value=""><?php esc_html_e('全部状态', 'aksrt'); ?></option>
			<?php foreach ($statuses as $status) : ?>
				<option value="<?php echo esc_attr((string) $status['status_key']); ?>"><?php echo esc_html((string) $status['name']); ?></option>
			<?php endforeach; ?>
		</select>
		<?php if ($types !== []) : ?>
			<select data-aksrt-ticket-filter="ticket_type_id" aria-label="<?php esc_attr_e('工单部门', 'aksrt'); ?>">
				<option value=""><?php esc_html_e('全部部门', 'aksrt'); ?></option>
				<?php foreach ($types as $type) : ?>
					<option value="<?php echo esc_attr((string) $type['id']); ?>"><?php echo esc_html((string) $type['name']); ?></option>
				<?php endforeach; ?>
			</select>
		<?php endif; ?>
		<button class="aksrt-tickets-page__reset" type="button" data-aksrt-ticket-reset hidden><?php esc_html_e('清除筛选', 'aksrt'); ?></button>
	</form>

	<div class="aksrt-tickets-page__list" data-aksrt-ticket-list aria-live="polite" aria-busy="true">
		<?php // 首屏骨架：沿用全站 .post_ajax_loader + .is-loading 契约，JS 拿到数据后整体替换。 ?>
		<div class="post_ajax_loader is-loading" aria-hidden="true">
			<?php for ($i = 0; $i < 3; $i++) : ?>
				<div class="aksrt-tickets-page__card is-placeholder">
					<div class="placeholder s1"></div>
					<div class="placeholder k1"></div>
					<div class="placeholder k3" style="width: 42%;"></div>
				</div>
			<?php endfor; ?>
		</div>
	</div>

	<nav class="aksrt-tickets-page__pagination" data-aksrt-ticket-pagination aria-label="<?php esc_attr_e('工单分页', 'aksrt'); ?>" hidden></nav>

	<?php
	// 人机验证挂载点（提交工单 / 回复）：场景未启用时 aksrt_render_captcha 无输出，
	// ticket-center.js 以挂载点存在与否决定是否先过验证。
	if (function_exists('aksrt_render_captcha')) {
		aksrt_render_captcha('ticket_create');
		aksrt_render_captcha('ticket_reply');
	}
	?>
</div>