wordpress-theme-aksrt/src/Admin/Native/UsersMenusTicketsConfig.php

<?php
/**
 * 工单管理后台页 — 配置 Tab 渲染（部门 / 状态 / 预设回复）。
 *
 * @package AKSRT
 */

namespace AKSRT\Admin\Native;

defined('ABSPATH') || exit;

trait UsersMenusTicketsConfig {

    private function render_ticket_config_tab(): void {
        $this->render_ticket_types_panel();
        $this->render_ticket_statuses_panel();
        $this->render_ticket_prereplies_panel();
    }

    /** 部门：表格 + 行内编辑 + 新建表单。 */
    private function render_ticket_types_panel(): void {
        $types = \AKSRT\Ticket\TicketTypeService::all();
        $edit_id = isset($_GET['type_id']) ? absint($_GET['type_id']) : 0;
        $editing = null;
        foreach ($types as $row) {
            if ((int) $row['id'] === $edit_id) {
                $editing = $row;
                break;
            }
        }

        echo '<h3>' . esc_html__('工单部门', 'aksrt') . '</h3>';
        echo '<table class="widefat fixed striped posts" style="max-width:900px;">';
        echo '<thead><tr><th width="8%">ID</th><th width="24%">' . esc_html__('名称', 'aksrt') . '</th>'
            . '<th width="38%">' . esc_html__('说明', 'aksrt') . '</th>'
            . '<th width="20%">' . esc_html__('受理管理员', 'aksrt') . '</th><th width="10%"></th></tr></thead><tbody>';
        foreach ($types as $row) {
            $edit_url = add_query_arg(['type_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']));
            $cells = sprintf(
                '<tr><td>%d</td><td>%s</td><td>%s</td><td>%s</td><td>',
                (int) $row['id'],
                esc_html((string) $row['name']),
                esc_html((string) $row['description'] !== '' ? (string) $row['description'] : '—'),
                esc_html($row['admin_ids'] === [] ? '—' : implode(', ', $row['admin_ids']))
            );
            $cells .= '<a href="' . esc_url($edit_url) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
            $cells .= $this->ticket_delete_button('type_delete', 'type_id', (int) $row['id'], __('删除', 'aksrt'));
            $cells .= '</td></tr>';
            echo $cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
        }
        echo '</tbody></table>';

        echo '<h4>' . esc_html($editing === null ? __('新增部门', 'aksrt') : __('编辑部门', 'aksrt')) . '</h4>';
        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
        echo '<input type="hidden" name="ticket_action" value="type" />';
        echo '<input type="hidden" name="ticket_tab" value="config" />';
        echo '<input type="hidden" name="type_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
        echo wp_nonce_field('aksrt_ticket_type_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
        echo '<p><input type="text" name="name" value="' . esc_attr((string) ($editing['name'] ?? '')) . '" placeholder="' . esc_attr__('部门名称', 'aksrt') . '" /></p>';
        echo '<p><input type="text" name="description" class="large-text" value="' . esc_attr((string) ($editing['description'] ?? '')) . '" placeholder="' . esc_attr__('部门说明（可选）', 'aksrt') . '" /></p>';
        echo '<p><input type="text" name="admin_ids" class="large-text" value="' . esc_attr(implode(',', (array) ($editing['admin_ids'] ?? []))) . '" placeholder="' . esc_attr__('受理管理员用户 ID，逗号分隔（可选）', 'aksrt') . '" /></p>';
        submit_button(__('保存部门', 'aksrt'), 'primary', '', false);
        echo '</form>';
    }

    /** 自定义状态：默认状态拒绝改删。 */
    private function render_ticket_statuses_panel(): void {
        $statuses = \AKSRT\Ticket\TicketStatusService::all();
        $edit_id = isset($_GET['status_id']) ? absint($_GET['status_id']) : 0;
        $editing = null;
        foreach ($statuses as $row) {
            if ((int) $row['id'] === $edit_id) {
                $editing = $row;
                break;
            }
        }

        echo '<h3>' . esc_html__('工单状态', 'aksrt') . '</h3>';
        echo '<p class="description">' . esc_html__('默认状态不可修改或删除；删除非默认状态前需先清空该状态下的工单。', 'aksrt') . '</p>';
        echo '<table class="widefat fixed striped posts" style="max-width:760px;">';
        echo '<thead><tr><th width="8%">ID</th><th width="22%">' . esc_html__('名称', 'aksrt') . '</th>'
            . '<th width="18%">' . esc_html__('颜色', 'aksrt') . '</th>'
            . '<th width="16%">' . esc_html__('完结', 'aksrt') . '</th>'
            . '<th width="16%">' . esc_html__('默认', 'aksrt') . '</th><th width="20%"></th></tr></thead><tbody>';
        foreach ($statuses as $row) {
            $status_cells = sprintf(
                '<tr><td>%d</td><td>%s</td>'
                . '<td><span class="aksrt-ticket-badge" style="--aksrt-ticket-color:%s">%s</span></td>'
                . '<td>%s</td><td>%s</td><td>',
                (int) $row['id'],
                esc_html((string) $row['name']),
                esc_attr((string) $row['color']),
                esc_html((string) $row['color']),
                esc_html(!empty($row['is_closed']) ? __('是', 'aksrt') : __('否', 'aksrt')),
                esc_html(!empty($row['is_default']) ? __('是', 'aksrt') : __('否', 'aksrt'))
            );
            if (empty($row['is_default'])) {
                $status_cells .= '<a href="' . esc_url(add_query_arg(['status_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']))) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
                $status_cells .= $this->ticket_delete_button('status_delete', 'status_id', (int) $row['id'], __('删除', 'aksrt'));
            } else {
                $status_cells .= '—';
            }
            $status_cells .= '</td></tr>';
            echo $status_cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
        }
        echo '</tbody></table>';

        echo '<h4>' . esc_html($editing === null ? __('新增状态', 'aksrt') : __('编辑状态', 'aksrt')) . '</h4>';
        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
        echo '<input type="hidden" name="ticket_action" value="status_def" />';
        echo '<input type="hidden" name="ticket_tab" value="config" />';
        echo '<input type="hidden" name="status_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
        echo wp_nonce_field('aksrt_ticket_status_def_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
        echo '<p><input type="text" name="name" value="' . esc_attr((string) ($editing['name'] ?? '')) . '" placeholder="' . esc_attr__('状态名称', 'aksrt') . '" /> ';
        echo '<input type="text" name="color" value="' . esc_attr((string) ($editing['color'] ?? '#6b7280')) . '" placeholder="#6b7280" style="width:120px;" /> ';
        echo '<label><input type="checkbox" name="is_closed" value="1"' . checked(!empty($editing['is_closed']), true, false) . ' /> ' . esc_html__('完结状态', 'aksrt') . '</label> ';
        submit_button(__('保存状态', 'aksrt'), 'primary', '', false);
        echo '</p></form>';
    }

    /** 预设回复：表格 + 行内编辑 + 新建表单。 */
    private function render_ticket_prereplies_panel(): void {
        $rows = \AKSRT\Ticket\TicketPrereplyService::all();
        $edit_id = isset($_GET['prereply_id']) ? absint($_GET['prereply_id']) : 0;
        $editing = null;
        foreach ($rows as $row) {
            if ((int) $row['id'] === $edit_id) {
                $editing = $row;
                break;
            }
        }

        echo '<h3>' . esc_html__('预设回复', 'aksrt') . '</h3>';
        echo '<table class="widefat fixed striped posts" style="max-width:900px;">';
        echo '<thead><tr><th width="8%">ID</th><th width="72%">' . esc_html__('内容', 'aksrt') . '</th><th width="20%"></th></tr></thead><tbody>';
        if ($rows === []) {
            echo '<tr><td colspan="3">' . esc_html__('暂无预设回复', 'aksrt') . '</td></tr>';
        }
        foreach ($rows as $row) {
            $reply_cells = sprintf(
                '<tr><td>%d</td><td>%s</td><td>',
                (int) $row['id'],
                esc_html((string) $row['content'])
            );
            $reply_cells .= '<a href="' . esc_url(add_query_arg(['prereply_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']))) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
            $reply_cells .= $this->ticket_delete_button('prereply_delete', 'prereply_id', (int) $row['id'], __('删除', 'aksrt'));
            $reply_cells .= '</td></tr>';
            echo $reply_cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
        }
        echo '</tbody></table>';

        echo '<h4>' . esc_html($editing === null ? __('新增预设回复', 'aksrt') : __('编辑预设回复', 'aksrt')) . '</h4>';
        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
        echo '<input type="hidden" name="ticket_action" value="prereply" />';
        echo '<input type="hidden" name="ticket_tab" value="config" />';
        echo '<input type="hidden" name="prereply_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
        echo wp_nonce_field('aksrt_ticket_prereply_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
        echo '<p><textarea name="content" rows="3" class="large-text" placeholder="' . esc_attr__('预设回复内容', 'aksrt') . '">' . esc_textarea((string) ($editing['content'] ?? '')) . '</textarea></p>';
        submit_button(__('保存预设回复', 'aksrt'), 'primary', '', false);
        echo '</form>';
    }
}