kate522andClaude Opus 5
dbb7de41e9
The old 售后 flow was an order-refund appendage: tickets were hard-bound to an order number, users could only file them from 「我的订单」against a paid order, and the admin action bottomed out at 「标记订单已退款」. It could not carry account questions or feature requests that have nothing to do with an order. Replace it with a general ticket system modelled on 魔方财务云's idcsmart_ticket: title + department + description are required, linking an order is optional (user's own paid orders only). Add departments, custom statuses, preset replies and internal admin notes as four configuration surfaces. Conversation history moves off the ticket row's JSON log into dedicated ticket_reply rows, which unlocks quoted replies. Front end gets a 工单中心 panel under 我的服务; back end moves from 支付中心 → 售后服务 to users.php → 工单管理. Per CLAUDE.md's rewrite-over-compatibility rule: drop the old table, build new ones, delete the old code. No dual paths, no data migration. The upstream plugin's upstream/downstream delivery and internal-ticket conversion are deliberately left out — both are multi-provider platform concerns with no meaning on a single WordPress site. Data: order_aftersale becomes six aksrt_ticket* tables (ticket, ticket_reply, ticket_status, ticket_type, ticket_prereply, ticket_note). SCHEMA_VERSION 2.6.0 -> 3.0.0. Status and department seeds are idempotent; the default status 「待接单」is flagged as non-editable. Domain: new src/Ticket/ (13 files, all under 460 lines). Attachments reuse UserController::rest_upload_comment_image with a ticket-specific permission callback, mirroring the existing /report/upload-image route rather than growing a second upload path. Notifications go through AKSRT\Messages\Message::send() and deep-link to the right surface; email/SMS stay out of scope since the theme's mail and SMS stacks are separate implementations. Refund gate opens up: marking an order refunded no longer requires an in-flight ticket, only that the order is paid. Also generalise a hardcoded special case in tools/audit-admin-contracts.php — schema domain inference now reads the parent directory instead of matching "PostList" by name, so new leaf schema files need no per-name exception. Verification: php tools/audit-admin-contracts.php exit 0, errors=0 node --test (widget-system + admin) 664 pass / 0 fail php -l over all new/changed files clean node --check over all JS clean npm run build + build:public clean Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
47 lines
1.3 KiB
PHP
47 lines
1.3 KiB
PHP
<?php
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/**
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* 工单号生成：前缀 + 年月日 + 6 位随机数字，冲突时重试。
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*
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* 与订单号（20/22 位纯数字）区分：工单号对外可读、可口头传达，
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* 形如 T20261025XXXXXX。
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*
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* @package AKSRT
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*/
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namespace AKSRT\Ticket;
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defined('ABSPATH') || exit;
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final class TicketNumber {
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private const MAX_ATTEMPTS = 12;
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public static function generate(): string {
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$prefix = TicketSettings::number_prefix();
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$date = current_time('Ymd');
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for ($attempt = 0; $attempt < self::MAX_ATTEMPTS; $attempt++) {
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$candidate = $prefix . $date . wp_rand(100000, 999999);
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if (!self::exists($candidate)) {
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return $candidate;
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}
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}
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// 极端冲突下追加随机后缀，保证仍可落库（uniq_ticket_num 会兜底）。
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return $prefix . $date . wp_rand(100000, 999999) . wp_rand(100, 999);
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}
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private static function exists(string $ticket_num): bool {
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global $wpdb;
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$table = \AKSRT\Core\DBMigrator::table('ticket');
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if ($table === '') {
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return false;
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}
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$found = $wpdb->get_var($wpdb->prepare(
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"SELECT id FROM {$table} WHERE ticket_num = %s LIMIT 1", // phpcs:ignore WordPress.DB.PreparedSQL
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$ticket_num
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));
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return $found !== null;
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}
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}
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