wordpress-theme-aksrt/src/Ticket/TicketPrereplyService.php

<?php
/**
 * 工单预设回复：管理员维护的快捷话术，用户/管理员回复框可一键插入。
 *
 * @package AKSRT
 */

namespace AKSRT\Ticket;

defined('ABSPATH') || exit;

final class TicketPrereplyService {

    /**
     * @return list<array<string,mixed>>
     */
    public static function all(): array {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '') {
            return [];
        }
        $rows = $wpdb->get_results("SELECT * FROM {$table} ORDER BY sort_order ASC, id ASC", ARRAY_A); // phpcs:ignore WordPress.DB.DirectDatabaseQuery
        if (!is_array($rows)) {
            return [];
        }

        $out = [];
        foreach ($rows as $row) {
            $out[] = [
                'id' => (int) ($row['id'] ?? 0),
                'content' => (string) ($row['content'] ?? ''),
                'sort_order' => (int) ($row['sort_order'] ?? 0),
                'created_at' => (string) ($row['created_at'] ?? ''),
            ];
        }
        return $out;
    }

    /**
     * 前台只暴露 id + content。
     *
     * @return list<array<string,mixed>>
     */
    public static function public_list(): array {
        $out = [];
        foreach (self::all() as $row) {
            $out[] = ['id' => $row['id'], 'content' => $row['content']];
        }
        return $out;
    }

    /** @return array<string,mixed>|null */
    public static function find(int $id): ?array {
        foreach (self::all() as $row) {
            if ((int) $row['id'] === $id) {
                return $row;
            }
        }
        return null;
    }

    /** 新建时取当前最大 sort_order + 1，追加到末尾。 */
    private static function next_sort_order(): int {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '') {
            return 0;
        }
        $max = $wpdb->get_var("SELECT MAX(sort_order) FROM {$table}"); // phpcs:ignore WordPress.DB.DirectDatabaseQuery
        return (int) $max + 1;
    }

    public static function create(string $content): int {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '') {
            return 0;
        }
        $inserted = $wpdb->insert($table, [
            'content' => $content,
            'sort_order' => self::next_sort_order(),
            'created_at' => current_time('mysql'),
        ], ['%s', '%d', '%s']);
        return $inserted === 1 ? (int) $wpdb->insert_id : 0;
    }

    public static function update(int $id, string $content): bool {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '' || $id <= 0) {
            return false;
        }
        return $wpdb->update($table, ['content' => $content], ['id' => $id], ['%s'], ['%d']) !== false;
    }

    public static function delete(int $id): bool {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '' || $id <= 0) {
            return false;
        }
        return $wpdb->delete($table, ['id' => $id], ['%d']) !== false;
    }

    /**
     * 排序：入参必须是全量 ID（数量不符即拒绝，避免漏排导致顺序错乱）。
     *
     * @param list<int> $ids
     */
    public static function reorder(array $ids): bool {
        global $wpdb;
        $table = \AKSRT\Core\DBMigrator::table('ticket_prereply');
        if ($table === '') {
            return false;
        }
        $ids = array_values(array_filter(array_map('intval', $ids), static fn(int $id): bool => $id > 0));
        $existing = array_map(static fn(array $row): int => (int) $row['id'], self::all());
        if (count($ids) !== count($existing) || array_diff($ids, $existing) !== []) {
            return false;
        }

        foreach ($ids as $position => $id) {
            $wpdb->update($table, ['sort_order' => (int) $position], ['id' => $id], ['%d'], ['%d']);
        }
        return true;
    }
}