refactor(ticket): move the config tab into the SPA ticket center

users.php → 工单管理 的「配置」Tab 只管理部门 / 状态 / 预设回复三块
DB 字典，与 SPA「工单中心」已有的 8 个标量配置分裂成两处；且同一套
CRUD 在 admin_post 与 TicketConfigRest 里各写了一遍，REST 侧此前
没有任何调用方。

- 删除原生 config tab：UsersMenusTicketsConfig.php 整份移除，
  UsersMenusTicketsCenter 由 512 行降到 251 行（六个写处理方法、
  分发分支、十条提示码与 ticket_delete_button 一并清理）
- SPA /users/ticket 改为 customPage：内嵌 SchemaPage 承载原有 8 字段，
  三块字典改为 n-data-table + n-modal + n-dialog，取色器/管理员多选/
  拖拽排序替代原生手填表单
- TicketConfigRest 成为三块字典的唯一实现，新增 api/modules/tickets.js
  封装 aksrt/v1/admin/tickets*
- 双向深链：原生页跳 SPA 配置页，SPA 页跳回原生工单列表

契约测试同步更新，并新增 ticket-spa-config-contract 守护接线。

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>

src/Admin/Native/UsersMenusTicketsCenter.php

@@ -2,12 +2,11 @@
 /**
  * 工单管理后台页（users.php → aksrt_tickets）。
  *
- * 两个 Tab：
- *   1. tickets — 工单列表：筛选 + 排序表头 + 行内展开详情（沟通记录 / 回复 / 备注 / 状态迁移）
- *   2. config  — 配置：部门 / 状态 / 预设回复
+ * 单页承载工单列表：筛选 + 排序表头 + 行内展开详情（沟通记录 / 回复 / 备注 / 状态迁移）。
+ * 部门、状态与预设回复的配置已迁至主题后台 SPA「工单中心」（/users/ticket），
+ * 由 TicketConfigRest 提供 REST 实现。
  *
- * 写操作走 admin_post（非 REST），与本站其它原生后台页一致；前端 JS 见
- * assets/js/admin-ticket-center.js。
+ * 写操作走 admin_post（非 REST），与本站其它原生后台页一致。
  *
  * @package AKSRT
  */
@@ -19,7 +18,6 @@ defined('ABSPATH') || exit;
 trait UsersMenusTicketsCenter {
 
     use UsersMenusTicketsList;
-    use UsersMenusTicketsConfig;
 
     private const TICKET_PAGE_SLUG = 'aksrt_tickets';
     private const TICKET_PER_PAGE = 20;
@@ -38,30 +36,18 @@ trait UsersMenusTicketsCenter {
         if (!current_user_can(self::CAPABILITY)) {
             wp_die(esc_html__('权限不足', 'aksrt'));
         }
-        $tab = isset($_GET['tab']) ? sanitize_key((string) wp_unslash($_GET['tab'])) : 'tickets';
-        $tab = $tab === 'config' ? 'config' : 'tickets';
 
         echo '<div class="wrap">';
         echo '<h1>' . esc_html__('工单管理', 'aksrt') . '</h1>';
+        printf(
+            '<p><a class="button" href="%s">%s</a></p>',
+            esc_url(admin_url('admin.php?page=aksrt-settings#/users/ticket')),
+            esc_html__('工单配置（部门 / 状态 / 预设回复）', 'aksrt')
+        );
         echo '<style>' . $this->ticket_page_css() . '</style>'; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
 
         $this->render_ticket_notices();
-        echo '<h2 class="nav-tab-wrapper">';
-        foreach (['tickets' => __('工单列表', 'aksrt'), 'config' => __('配置', 'aksrt')] as $key => $label) {
-            printf(
-                '<a href="%s" class="nav-tab %s">%s</a>',
-                esc_url(admin_url('users.php?page=' . self::TICKET_PAGE_SLUG . '&tab=' . $key)),
-                $tab === $key ? 'nav-tab-active' : '',
-                esc_html($label)
-            );
-        }
-        echo '</h2>';
-
-        if ($tab === 'config') {
-            $this->render_ticket_config_tab();
-        } else {
-            $this->render_ticket_list_tab();
-        }
+        $this->render_ticket_list_tab();
         echo '</div>';
     }
 
@@ -76,16 +62,6 @@ trait UsersMenusTicketsCenter {
             'failed' => __('工单状态更新失败：当前状态不允许该操作。', 'aksrt'),
             'replied' => __('回复已提交。', 'aksrt'),
             'reply_failed' => __('回复提交失败。', 'aksrt'),
-            'type_saved' => __('部门已保存。', 'aksrt'),
-            'type_deleted' => __('部门已删除。', 'aksrt'),
-            'type_in_use' => __('该部门下还有工单，无法删除。', 'aksrt'),
-            'status_saved' => __('状态已保存。', 'aksrt'),
-            'status_deleted' => __('状态已删除。', 'aksrt'),
-            'status_default' => __('默认状态不可修改或删除。', 'aksrt'),
-            'status_in_use' => __('该状态下还有工单，无法删除。', 'aksrt'),
-            'prereply_saved' => __('预设回复已保存。', 'aksrt'),
-            'prereply_deleted' => __('预设回复已删除。', 'aksrt'),
-            'prereply_order_failed' => __('预设回复排序失败：需要提交全部条目。', 'aksrt'),
             'note_saved' => __('备注已保存。', 'aksrt'),
             'note_deleted' => __('备注已删除。', 'aksrt'),
             'created' => __('工单已创建。', 'aksrt'),
@@ -100,6 +76,8 @@ trait UsersMenusTicketsCenter {
     /**
      * 写操作：统一入口，按 $action 分发。nonce 以 action + id 为单位，
      * 与 PayOrders 的行内处理表单同模式。
+     *
+     * 部门 / 状态 / 预设回复的写操作已迁至 SPA「工单中心」（TicketConfigRest）。
      */
     public function handle_ticket_update(): void {
         if (!current_user_can(self::CAPABILITY)) {
@@ -117,24 +95,6 @@ trait UsersMenusTicketsCenter {
             case 'reply':
                 $code = $this->ticket_action_reply($id);
                 break;
-            case 'type':
-                $code = $this->ticket_action_type();
-                break;
-            case 'status_def':
-                $code = $this->ticket_action_status_def();
-                break;
-            case 'prereply':
-                $code = $this->ticket_action_prereply();
-                break;
-            case 'prereply_delete':
-                $code = $this->ticket_action_prereply_delete();
-                break;
-            case 'type_delete':
-                $code = $this->ticket_action_type_delete();
-                break;
-            case 'status_delete':
-                $code = $this->ticket_action_status_delete();
-                break;
             case 'note':
                 $code = $this->ticket_action_note($id);
                 break;
@@ -143,11 +103,10 @@ trait UsersMenusTicketsCenter {
                 break;
         }
 
-        $args = ['page' => self::TICKET_PAGE_SLUG, 'aksrt_ticket_msg' => $code];
-        if (isset($_POST['ticket_tab'])) {
-            $args['tab'] = sanitize_key((string) wp_unslash($_POST['ticket_tab']));
-        }
-        wp_safe_redirect(add_query_arg($args, admin_url('users.php')));
+        wp_safe_redirect(add_query_arg(
+            ['page' => self::TICKET_PAGE_SLUG, 'aksrt_ticket_msg' => $code],
+            admin_url('users.php')
+        ));
         exit;
     }
 
@@ -209,204 +168,6 @@ trait UsersMenusTicketsCenter {
         return 'replied';
     }
 
-    /** @return string 提示码 */
-    private function ticket_action_type(): string {
-        if (!class_exists('\AKSRT\Ticket\TicketTypeService')) {
-            return 'failed';
-        }
-        $id = isset($_POST['type_id']) ? absint($_POST['type_id']) : 0;
-        $name = isset($_POST['name']) ? sanitize_text_field((string) wp_unslash($_POST['name'])) : '';
-        $name = trim($name);
-        $description = isset($_POST['description']) ? sanitize_text_field((string) wp_unslash($_POST['description'])) : '';
-        $admin_ids = isset($_POST['admin_ids']) ? array_map('absint', (array) $_POST['admin_ids']) : [];
-
-        if ($name === '' || \AKSRT\Ticket\TicketTypeService::name_taken($name, $id)) {
-            return 'failed';
-        }
-        $payload = [
-            'name' => $name,
-            'description' => $description,
-            'admin_ids' => \AKSRT\Ticket\TicketTypeService::sanitize_admin_ids($admin_ids),
-        ];
-        if ($id > 0) {
-            if (!\AKSRT\Ticket\TicketTypeService::exists($id)) {
-                return 'failed';
-            }
-            global $wpdb;
-            $table = \AKSRT\Core\DBMigrator::table('ticket_type');
-            $saved = $wpdb->update($table, [
-                'name' => $payload['name'],
-                'description' => $payload['description'],
-                'admin_ids' => wp_json_encode($payload['admin_ids']),
-                'updated_at' => current_time('mysql'),
-            ], ['id' => $id], ['%s', '%s', '%s', '%s'], ['%d']);
-            if ($saved === false) {
-                return 'failed';
-            }
-            \AKSRT\Ticket\TicketTypeService::flush();
-            return 'type_saved';
-        }
-
-        global $wpdb;
-        $table = \AKSRT\Core\DBMigrator::table('ticket_type');
-        if ($table === '') {
-            return 'failed';
-        }
-        $max = (int) $wpdb->get_var("SELECT MAX(sort_order) FROM {$table}"); // phpcs:ignore WordPress.DB.DirectDatabaseQuery
-        $inserted = $wpdb->insert($table, [
-            'name' => $payload['name'],
-            'description' => $payload['description'],
-            'admin_ids' => wp_json_encode($payload['admin_ids']),
-            'sort_order' => $max + 1,
-            'created_at' => current_time('mysql'),
-        ], ['%s', '%s', '%s', '%d', '%s']);
-        if ($inserted !== 1) {
-            return 'failed';
-        }
-        \AKSRT\Ticket\TicketTypeService::flush();
-        return 'type_saved';
-    }
-
-    /** @return string 提示码 */
-    private function ticket_action_status_def(): string {
-        if (!class_exists('\AKSRT\Ticket\TicketStatusService')) {
-            return 'failed';
-        }
-        global $wpdb;
-        $table = \AKSRT\Core\DBMigrator::table('ticket_status');
-        if ($table === '') {
-            return 'failed';
-        }
-        $id = isset($_POST['status_id']) ? absint($_POST['status_id']) : 0;
-        $name = isset($_POST['name']) ? sanitize_text_field((string) wp_unslash($_POST['name'])) : '';
-        $name = trim($name);
-        $color = \AKSRT\Ticket\TicketStatusService::sanitize_color(
-            (string) wp_unslash($_POST['color'] ?? '')
-        );
-        $is_closed = isset($_POST['is_closed']) ? 1 : 0;
-
-        if ($name === '') {
-            return 'failed';
-        }
-
-        if ($id > 0) {
-            $row = $wpdb->get_row($wpdb->prepare(
-                "SELECT * FROM {$table} WHERE id = %d", // phpcs:ignore WordPress.DB.PreparedSQL
-                $id
-            ), ARRAY_A);
-            if (!is_array($row)) {
-                return 'failed';
-            }
-            if (!empty($row['is_default'])) {
-                return 'status_default';
-            }
-            $saved = $wpdb->update($table, [
-                'name' => $name,
-                'color' => $color,
-                'is_closed' => $is_closed,
-                'updated_at' => current_time('mysql'),
-            ], ['id' => $id], ['%s', '%s', '%d', '%s'], ['%d']);
-            if ($saved === false) {
-                return 'failed';
-            }
-            \AKSRT\Ticket\TicketStatusService::flush();
-            return 'status_saved';
-        }
-
-        $max = (int) $wpdb->get_var("SELECT MAX(sort_order) FROM {$table}"); // phpcs:ignore WordPress.DB.DirectDatabaseQuery
-        $inserted = $wpdb->insert($table, [
-            'status_key' => \AKSRT\Ticket\TicketStatusService::make_key($name),
-            'name' => $name,
-            'color' => $color,
-            'is_closed' => $is_closed,
-            'sort_order' => $max + 1,
-            'created_at' => current_time('mysql'),
-        ], ['%s', '%s', '%s', '%d', '%d', '%s']);
-        if ($inserted !== 1) {
-            return 'failed';
-        }
-        \AKSRT\Ticket\TicketStatusService::flush();
-        return 'status_saved';
-    }
-
-    /** @return string 提示码 */
-    private function ticket_action_prereply(): string {
-        if (!class_exists('\AKSRT\Ticket\TicketPrereplyService')) {
-            return 'failed';
-        }
-        $id = isset($_POST['prereply_id']) ? absint($_POST['prereply_id']) : 0;
-        $content = isset($_POST['content']) ? sanitize_textarea_field((string) wp_unslash($_POST['content'])) : '';
-        $content = trim($content);
-        if ($content === '') {
-            return 'failed';
-        }
-        if ($id > 0) {
-            if (\AKSRT\Ticket\TicketPrereplyService::find($id) === null) {
-                return 'failed';
-            }
-            return \AKSRT\Ticket\TicketPrereplyService::update($id, $content) ? 'prereply_saved' : 'failed';
-        }
-        return \AKSRT\Ticket\TicketPrereplyService::create($content) > 0 ? 'prereply_saved' : 'failed';
-    }
-
-    /** @return string 提示码 */
-    private function ticket_action_prereply_delete(): string {
-        $id = isset($_POST['prereply_id']) ? absint($_POST['prereply_id']) : 0;
-        if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketPrereplyService')) {
-            return 'failed';
-        }
-        return \AKSRT\Ticket\TicketPrereplyService::delete($id) ? 'prereply_deleted' : 'failed';
-    }
-
-    /** @return string 提示码 */
-    private function ticket_action_type_delete(): string {
-        $id = isset($_POST['type_id']) ? absint($_POST['type_id']) : 0;
-        if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketTypeService')) {
-            return 'failed';
-        }
-        if (\AKSRT\Ticket\TicketRepository::get_instance()->count_by_type($id) > 0) {
-            return 'type_in_use';
-        }
-        global $wpdb;
-        $table = \AKSRT\Core\DBMigrator::table('ticket_type');
-        if ($table === '') {
-            return 'failed';
-        }
-        $wpdb->delete($table, ['id' => $id], ['%d']);
-        \AKSRT\Ticket\TicketTypeService::flush();
-        return 'type_deleted';
-    }
-
-    /** @return string 提示码 */
-    private function ticket_action_status_delete(): string {
-        $id = isset($_POST['status_id']) ? absint($_POST['status_id']) : 0;
-        if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketStatusService')) {
-            return 'failed';
-        }
-        global $wpdb;
-        $table = \AKSRT\Core\DBMigrator::table('ticket_status');
-        if ($table === '') {
-            return 'failed';
-        }
-        $row = $wpdb->get_row($wpdb->prepare(
-            "SELECT * FROM {$table} WHERE id = %d", // phpcs:ignore WordPress.DB.PreparedSQL
-            $id
-        ), ARRAY_A);
-        if (!is_array($row)) {
-            return 'failed';
-        }
-        if (!empty($row['is_default'])) {
-            return 'status_default';
-        }
-        $key = sanitize_key((string) $row['status_key']);
-        if (\AKSRT\Ticket\TicketRepository::get_instance()->count_by_status($key) > 0) {
-            return 'status_in_use';
-        }
-        $wpdb->delete($table, ['id' => $id], ['%d']);
-        \AKSRT\Ticket\TicketStatusService::flush();
-        return 'status_deleted';
-    }
-
     /** @return string 提示码 */
     private function ticket_action_note(int $id): string {        if ($id <= 0 || !class_exists('\AKSRT\Ticket\TicketNoteService')) {
             return 'failed';
@@ -471,29 +232,7 @@ trait UsersMenusTicketsCenter {
         );
     }
 
-    /**
-     * 行内删除按钮：独立小表单 + 二次确认，nonce 以 action + id 为单位。
-     * 删除类操作不占用列表主表单，避免误删。
-     */
-    private function ticket_delete_button(string $action, string $field, int $id, string $label): string {
-        return sprintf(
-            '<form method="post" action="%s" style="display:inline;" onsubmit="return confirm(\'%s\');">'
-            . '<input type="hidden" name="action" value="aksrt_ticket_update" />'
-            . '<input type="hidden" name="ticket_action" value="%s" />'
-            . '<input type="hidden" name="ticket_tab" value="config" />'
-            . '<input type="hidden" name="%s" value="%d" />%s'
-            . '<button type="submit" class="button-link-delete">%s</button></form>',
-            esc_url(admin_url('admin-post.php')),
-            esc_js(__('确认删除？', 'aksrt')),
-            esc_attr($action),
-            esc_attr($field),
-            $id,
-            wp_nonce_field('aksrt_ticket_' . $action . '_' . $id, '_wpnonce', true, false),
-            esc_html($label)
-        );
-    }
-
-    /** 工单页共享样式（徽章取状态颜色，两个 Tab 都用）。 */
+    /** 工单页共享样式（徽章取状态颜色）。 */
     private function ticket_page_css(): string {
         return '.aksrt-ticket-badge{display:inline-block;padding:2px 10px;border-radius:999px;'
             . 'background:color-mix(in srgb,var(--aksrt-ticket-color,#6b7280) 14%,transparent);'

src/Admin/Native/UsersMenusTicketsConfig.php

@@ -1,165 +0,0 @@
-<?php
-/**
- * 工单管理后台页 — 配置 Tab 渲染（部门 / 状态 / 预设回复）。
- *
- * @package AKSRT
- */
-
-namespace AKSRT\Admin\Native;
-
-defined('ABSPATH') || exit;
-
-trait UsersMenusTicketsConfig {
-
-    private function render_ticket_config_tab(): void {
-        $this->render_ticket_types_panel();
-        $this->render_ticket_statuses_panel();
-        $this->render_ticket_prereplies_panel();
-    }
-
-    /** 部门：表格 + 行内编辑 + 新建表单。 */
-    private function render_ticket_types_panel(): void {
-        $types = \AKSRT\Ticket\TicketTypeService::all();
-        $edit_id = isset($_GET['type_id']) ? absint($_GET['type_id']) : 0;
-        $editing = null;
-        foreach ($types as $row) {
-            if ((int) $row['id'] === $edit_id) {
-                $editing = $row;
-                break;
-            }
-        }
-
-        echo '<h3>' . esc_html__('工单部门', 'aksrt') . '</h3>';
-        echo '<table class="widefat fixed striped posts" style="max-width:900px;">';
-        echo '<thead><tr><th width="8%">ID</th><th width="24%">' . esc_html__('名称', 'aksrt') . '</th>'
-            . '<th width="38%">' . esc_html__('说明', 'aksrt') . '</th>'
-            . '<th width="20%">' . esc_html__('受理管理员', 'aksrt') . '</th><th width="10%"></th></tr></thead><tbody>';
-        foreach ($types as $row) {
-            $edit_url = add_query_arg(['type_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']));
-            $cells = sprintf(
-                '<tr><td>%d</td><td>%s</td><td>%s</td><td>%s</td><td>',
-                (int) $row['id'],
-                esc_html((string) $row['name']),
-                esc_html((string) $row['description'] !== '' ? (string) $row['description'] : '—'),
-                esc_html($row['admin_ids'] === [] ? '—' : implode(', ', $row['admin_ids']))
-            );
-            $cells .= '<a href="' . esc_url($edit_url) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
-            $cells .= $this->ticket_delete_button('type_delete', 'type_id', (int) $row['id'], __('删除', 'aksrt'));
-            $cells .= '</td></tr>';
-            echo $cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
-        }
-        echo '</tbody></table>';
-
-        echo '<h4>' . esc_html($editing === null ? __('新增部门', 'aksrt') : __('编辑部门', 'aksrt')) . '</h4>';
-        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
-        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
-        echo '<input type="hidden" name="ticket_action" value="type" />';
-        echo '<input type="hidden" name="ticket_tab" value="config" />';
-        echo '<input type="hidden" name="type_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
-        echo wp_nonce_field('aksrt_ticket_type_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
-        echo '<p><input type="text" name="name" value="' . esc_attr((string) ($editing['name'] ?? '')) . '" placeholder="' . esc_attr__('部门名称', 'aksrt') . '" /></p>';
-        echo '<p><input type="text" name="description" class="large-text" value="' . esc_attr((string) ($editing['description'] ?? '')) . '" placeholder="' . esc_attr__('部门说明（可选）', 'aksrt') . '" /></p>';
-        echo '<p><input type="text" name="admin_ids" class="large-text" value="' . esc_attr(implode(',', (array) ($editing['admin_ids'] ?? []))) . '" placeholder="' . esc_attr__('受理管理员用户 ID，逗号分隔（可选）', 'aksrt') . '" /></p>';
-        submit_button(__('保存部门', 'aksrt'), 'primary', '', false);
-        echo '</form>';
-    }
-
-    /** 自定义状态：默认状态拒绝改删。 */
-    private function render_ticket_statuses_panel(): void {
-        $statuses = \AKSRT\Ticket\TicketStatusService::all();
-        $edit_id = isset($_GET['status_id']) ? absint($_GET['status_id']) : 0;
-        $editing = null;
-        foreach ($statuses as $row) {
-            if ((int) $row['id'] === $edit_id) {
-                $editing = $row;
-                break;
-            }
-        }
-
-        echo '<h3>' . esc_html__('工单状态', 'aksrt') . '</h3>';
-        echo '<p class="description">' . esc_html__('默认状态不可修改或删除；删除非默认状态前需先清空该状态下的工单。', 'aksrt') . '</p>';
-        echo '<table class="widefat fixed striped posts" style="max-width:760px;">';
-        echo '<thead><tr><th width="8%">ID</th><th width="22%">' . esc_html__('名称', 'aksrt') . '</th>'
-            . '<th width="18%">' . esc_html__('颜色', 'aksrt') . '</th>'
-            . '<th width="16%">' . esc_html__('完结', 'aksrt') . '</th>'
-            . '<th width="16%">' . esc_html__('默认', 'aksrt') . '</th><th width="20%"></th></tr></thead><tbody>';
-        foreach ($statuses as $row) {
-            $status_cells = sprintf(
-                '<tr><td>%d</td><td>%s</td>'
-                . '<td><span class="aksrt-ticket-badge" style="--aksrt-ticket-color:%s">%s</span></td>'
-                . '<td>%s</td><td>%s</td><td>',
-                (int) $row['id'],
-                esc_html((string) $row['name']),
-                esc_attr((string) $row['color']),
-                esc_html((string) $row['color']),
-                esc_html(!empty($row['is_closed']) ? __('是', 'aksrt') : __('否', 'aksrt')),
-                esc_html(!empty($row['is_default']) ? __('是', 'aksrt') : __('否', 'aksrt'))
-            );
-            if (empty($row['is_default'])) {
-                $status_cells .= '<a href="' . esc_url(add_query_arg(['status_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']))) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
-                $status_cells .= $this->ticket_delete_button('status_delete', 'status_id', (int) $row['id'], __('删除', 'aksrt'));
-            } else {
-                $status_cells .= '—';
-            }
-            $status_cells .= '</td></tr>';
-            echo $status_cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
-        }
-        echo '</tbody></table>';
-
-        echo '<h4>' . esc_html($editing === null ? __('新增状态', 'aksrt') : __('编辑状态', 'aksrt')) . '</h4>';
-        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
-        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
-        echo '<input type="hidden" name="ticket_action" value="status_def" />';
-        echo '<input type="hidden" name="ticket_tab" value="config" />';
-        echo '<input type="hidden" name="status_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
-        echo wp_nonce_field('aksrt_ticket_status_def_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
-        echo '<p><input type="text" name="name" value="' . esc_attr((string) ($editing['name'] ?? '')) . '" placeholder="' . esc_attr__('状态名称', 'aksrt') . '" /> ';
-        echo '<input type="text" name="color" value="' . esc_attr((string) ($editing['color'] ?? '#6b7280')) . '" placeholder="#6b7280" style="width:120px;" /> ';
-        echo '<label><input type="checkbox" name="is_closed" value="1"' . checked(!empty($editing['is_closed']), true, false) . ' /> ' . esc_html__('完结状态', 'aksrt') . '</label> ';
-        submit_button(__('保存状态', 'aksrt'), 'primary', '', false);
-        echo '</p></form>';
-    }
-
-    /** 预设回复：表格 + 行内编辑 + 新建表单。 */
-    private function render_ticket_prereplies_panel(): void {
-        $rows = \AKSRT\Ticket\TicketPrereplyService::all();
-        $edit_id = isset($_GET['prereply_id']) ? absint($_GET['prereply_id']) : 0;
-        $editing = null;
-        foreach ($rows as $row) {
-            if ((int) $row['id'] === $edit_id) {
-                $editing = $row;
-                break;
-            }
-        }
-
-        echo '<h3>' . esc_html__('预设回复', 'aksrt') . '</h3>';
-        echo '<table class="widefat fixed striped posts" style="max-width:900px;">';
-        echo '<thead><tr><th width="8%">ID</th><th width="72%">' . esc_html__('内容', 'aksrt') . '</th><th width="20%"></th></tr></thead><tbody>';
-        if ($rows === []) {
-            echo '<tr><td colspan="3">' . esc_html__('暂无预设回复', 'aksrt') . '</td></tr>';
-        }
-        foreach ($rows as $row) {
-            $reply_cells = sprintf(
-                '<tr><td>%d</td><td>%s</td><td>',
-                (int) $row['id'],
-                esc_html((string) $row['content'])
-            );
-            $reply_cells .= '<a href="' . esc_url(add_query_arg(['prereply_id' => (int) $row['id']], $this->ticket_page_url(['tab' => 'config']))) . '">' . esc_html__('编辑', 'aksrt') . '</a> ';
-            $reply_cells .= $this->ticket_delete_button('prereply_delete', 'prereply_id', (int) $row['id'], __('删除', 'aksrt'));
-            $reply_cells .= '</td></tr>';
-            echo $reply_cells; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
-        }
-        echo '</tbody></table>';
-
-        echo '<h4>' . esc_html($editing === null ? __('新增预设回复', 'aksrt') : __('编辑预设回复', 'aksrt')) . '</h4>';
-        echo '<form method="post" action="' . esc_url(admin_url('admin-post.php')) . '">';
-        echo '<input type="hidden" name="action" value="aksrt_ticket_update" />';
-        echo '<input type="hidden" name="ticket_action" value="prereply" />';
-        echo '<input type="hidden" name="ticket_tab" value="config" />';
-        echo '<input type="hidden" name="prereply_id" value="' . esc_attr((string) ($editing['id'] ?? 0)) . '" />';
-        echo wp_nonce_field('aksrt_ticket_prereply_' . (int) ($editing['id'] ?? 0), '_wpnonce', true, false);
-        echo '<p><textarea name="content" rows="3" class="large-text" placeholder="' . esc_attr__('预设回复内容', 'aksrt') . '">' . esc_textarea((string) ($editing['content'] ?? '')) . '</textarea></p>';
-        submit_button(__('保存预设回复', 'aksrt'), 'primary', '', false);
-        echo '</form>';
-    }
-}

src/Admin/Native/UsersMenusTicketsList.php

@@ -205,7 +205,6 @@ trait UsersMenusTicketsList {
             $html .= '<input type="hidden" name="action" value="aksrt_ticket_update" />';
             $html .= '<input type="hidden" name="ticket_action" value="reply" />';
             $html .= '<input type="hidden" name="ticket_id" value="' . esc_attr((string) $id) . '" />';
-            $html .= '<input type="hidden" name="ticket_tab" value="tickets" />';
             $html .= wp_nonce_field('aksrt_ticket_reply_' . $id, '_wpnonce', true, false);
             $html .= '<p><textarea name="content" rows="3" class="large-text" placeholder="' . esc_attr__('填写回复内容', 'aksrt') . '"></textarea></p>';
             $html .= '<p><button type="submit" class="button button-primary">' . esc_html__('提交回复', 'aksrt') . '</button></p>';
@@ -217,7 +216,6 @@ trait UsersMenusTicketsList {
         $html .= '<input type="hidden" name="action" value="aksrt_ticket_update" />';
         $html .= '<input type="hidden" name="ticket_action" value="status" />';
         $html .= '<input type="hidden" name="ticket_id" value="' . esc_attr((string) $id) . '" />';
-        $html .= '<input type="hidden" name="ticket_tab" value="tickets" />';
         $html .= wp_nonce_field('aksrt_ticket_status_' . $id, '_wpnonce', true, false);
         $html .= '<p><label>' . esc_html__('状态', 'aksrt') . ' <select name="status">';
         foreach (\AKSRT\Ticket\TicketStatusService::all() as $row) {
@@ -259,7 +257,6 @@ trait UsersMenusTicketsList {
         $html .= '<input type="hidden" name="action" value="aksrt_ticket_update" />';
         $html .= '<input type="hidden" name="ticket_action" value="note" />';
         $html .= '<input type="hidden" name="ticket_id" value="' . esc_attr((string) $id) . '" />';
-        $html .= '<input type="hidden" name="ticket_tab" value="tickets" />';
         $html .= wp_nonce_field('aksrt_ticket_note_' . $id, '_wpnonce', true, false);
         $html .= '<p><input type="text" name="content" class="large-text" placeholder="' . esc_attr__('添加内部备注（用户不可见）', 'aksrt') . '" /> '
             . '<button type="submit" class="button">' . esc_html__('添加备注', 'aksrt') . '</button></p>';